I have purchased 7 Yakama products from Rack Attack over the last few years. The policy for trading in new locks has been generous. This has changed. The last product I purchased for just south of $750, when I asked if the lock could be changed to match my other 6 products that I own, I was told the policy had changed and that I wanted to do that i would have to pay an additional $50.00. I almost choose not to purchase. Policies change, but I am disappointed with the lack of customer service.
1 year ago
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