The good and the bad. The good is that the Thule roof rack is very good, sturdy, and assembles intuitively. The bad is that the people who fill the orders have probably never installed a roof rack. I ordered the entire kit for my new vehicle. But the mount parts I received did not look like the photos. I contacted rack attack three times, stating that I thought I had the wrong mounts. I was assured that I had the correct parts. But neither person really heard what I said, and just looked at the part number on the order form, which was the correct number, though not what I had received. I finally sent in photographs which confirmed that I had received the wrong parts. Of course they were replaced. If the helpdesk really knew the product, this would’ve been solved the first time I called. (But the roof rack should get five stars.)