Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,829 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,829 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 9th July 2025

Majid D

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

705

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and exactly what I ordered!!”

Helpful Report

(Online Store) - Posted 1 month ago

“I lost the bolt that attaches my bike rack, purchased several years ago from Rack Attack, to the hitch on my car. I was so pleased with the efforts that the staff member to find what I needed, fortunately found in the back of the shop, because it was not possible to order the part that I needed. Excellent service!”

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Posted 1 month ago

“great fast delivery”

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(Online Store) - Posted 1 month ago

“These folks are good people. I really appreciated the care the showed in helping me through the process of selecting, purchasing, and installing the rack I got for my PriusV. Excellent communication! Super nice team. Top Marks All Around. Thank you, Santa Monica Rack Attack!”

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Posted 1 month ago

“Wow I am just mind blown on how amazing this company is. My name is Donald Batchelor and I have been a customer service consultant for multi billion dollar corporations for years, and it’s extremely rare to find that diamond in the ruff. But this company by far exceeds all expectations. Not only is the customer service and the quality of products and installation five stars. But the integrity of this company is mind blowing. I had already ordered my stuff, already gave them the credit card number and agreed to pay a specific amount. They call me about two hours later telling me how they are running a Memorial Day special and that they want to give me an additional $200 dollars off my previous order. Like who does that. They could have not said anything and just went with it. I was already happy and excited for my new rack and kayak accessories. But no they had to go above and beyond to make this customer ever more happier. I genuinely am a loyal customer for life now and all my cars are only going to have accessories installed by rack attack.”

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Posted 1 month ago

“I had a roof rack, trailer hitch, and ski rack installed on my 2024 Mazda CX90. The experience was great especially Zach who took the extra effort. The default for the wiring came out of the trunk, not underneath the car. He was nice enough to bring me back in and do some custom stuff to get it clean and tucked where it should go. Excellent experience will definitely go there for any of my rack needs. Thanks”

Helpful Report

Posted 1 month ago

“Had a great and not so great experience with Rack Attack at their Halsey location in Portland. The not so good was that they damaged my truck while backing it into the building requiring me to take it a body shop for repairs. That said the team responded with nothing but pure professionalism (Matt and Nathan). They waived the charge for the install of my tonneau cover, worked directly with my body shop of choice, doubled the warranty coverage on my cover and secured a rental car for two days, all without me having to spend any money out of my pocket. Start to finish my truck was repaired in just over a week. I would highly recommend Rack Attack and I will be visiting them for any future accessory needs.”

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Posted 1 month ago

“Great Experience with Rack Attack! Ordered a Rhino-Rack Vortex Bar kit for my 2017 Honda Civic. Wanted to carry some kayaks. Instructions where clear and easy to follow! They also sent fitment instructions/measurements for my specific car. Racks are sturdy and I trust them to haul! Ill attach some photos with this review. 10/10 Would and will recommend this site to others!”

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Posted 1 month ago

“I love how light is this rack and easy to use, yet it’s very sturdy and versatile”

Rack Attack 5 star review on 21st May 2025

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(Online Store) - Posted 1 month ago

“I have nothing but great things to say about them. Nathan was extremely knowledgable and helpful. I went in not really having thought- through what I needed and he patiently worked through the right bike rack solution for my van. Highly recommend them!”

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Posted 1 month ago

“Quick shipping and my go to place for rack items.”

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(Online Store) - Posted 1 month ago

“Everything is fine and is not easy installation but I did it . I have the keys but you don’t send me a locks. Thanks”

Rack Attack 5 star review on 19th May 2025

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(Online Store) - Posted 1 month ago

“Rack Attack Saved the Day! I had to place an “ala carte” order from Yakima because I only needed 1/2 of a full Overhaul kit. Rack Attack placed the order for me as an authorized dealer, and shipping to their store was free plus they matched competitors sale price on some of items which was great. But what saved the day was Rack Attack going above and beyond for my order: Yakima told me the rack towers were in stock, but then 2 days ago said only one was available which was a problem since the truck is heading south and the rack was critical. Rack Attack was able to get me the back ordered parts in 1 day which Yakima said only “we’re sorry”. Huge thanks to Rick, Jack and the Rack Attack St Louis Park MN team!!”

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Posted 1 month ago

“Chase and Hunter are just phenomenal Their commitment to customer service and really making an expensive purchase an enjoyable and positive one was outstanding. I had been considering the Hullavator for a long period and when I finally was ready they were there to make the sale and installation a breeze. I had many options of where to buy, but their knowledge of the products, experience at the installation and just ease of working with them made deciding to buy t Rack Attack-Tampa a no brainer. Highly, highly recommend them. You can't go wrong.”

Helpful Report

Posted 1 month ago

“I purchased the Back stage swignaway rack so I could carry my bike and also be able to slide it on the side so I can use the talegate of my van equiped with a ROADLOFT kit. Easy shopping, very fast shipping! Great product!”

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(Online Store) - Posted 1 month ago

“Had a wonderful experience with Rack Attack with both of our cars. We put a hitch on a 2024 Lexus RX and also brought in a 2023 Tesla Y. The appointments were confirmed by email as well as timely reminders. Our wait times were clearly explained ahead of time. In a fun twist (for me) the used Tesla already had a trailer hitch hiding behind the bumper, which I didn’t know about (I don’t think the Ford dealer I bought it from knew about this either). Even though the bumper was removed for the planned hitch installation, and labor time was used, I was charged nothing for the Tesla. I would highly recommend the Rack Attack in St. Louis Park Minnesota.”

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Posted 1 month ago

“Had an issue with my Thule bike rack locking mechanism. Bike shop I purchased it at couldn’t fix it so referred me to Rack Attack. Service was amazing. Fixed it in about 10 minutes. They went above and beyond! I will definitely be supporting this business in the future.”

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Posted 1 month ago

“The sales guys went out of their way to piece together my order… back ordered parts… they emailed to keep me updated!!! And got part from Chicago and part from Denver. The Cruz roof racks are way more than expected as good if not better than more expensive brands that I’ve had though the years”

Rack Attack 5 star review on 13th May 2025

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(Online Store) - Posted 1 month ago

“Great service and communication.”

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(Online Store) - Posted 1 month ago

“I recently visited the Rack attack by the Mall and I must say those guys are awesome. I initially scheduled to have a tonneau cover installed, however due to other obligations I had to reschedule twice and the guys working there made the process so easy. The work done was top notch as well. Thank you Rack attack for an awesome experience. I’ll recommend you guys to anyone.”

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Posted 1 month ago

Rack Attack is rated 4.8 based on 4,829 reviews