Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,964 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start? The short version is that I went to the 'experts' to get the perfect rack for my car, and the gentleman that advised me on my order specified Skyline towers for my naked roof. Had I done my homework I could have avoided what turned out to be a comedy of errors and not wasted 3 weeks to get my new kayak to the water. (Hint: Skyline towers are for cars that have landing pads, Baseline towers should have been specified). My order was shipped from 3 different locations (?), and finally arrived 8 days later. After meticulously following directions and assembling the towers to the bars, complete with boat loader, I opened the boxes for the base pads and discovered I had the wrong towers....seriously? This started a two-week saga that included: calling in for guidance on what to do next; speaking to a woman who seemed not to know how to process a return and needed to find information; not being followed up with the next day and calling back and finally speaking to a nice woman from Toronto who apologized for the mixup and advised me about a return label, and followed that up with an email. (Hat tip: Tanvi K) Great: I return the towers, the proper ones were being sent, and I wait another week for delivery. Upon receipt of the replacement towers and my attempt to install, I discovered that the snap-in clips that seat the bar brackets were actually part of the bar package, and not the towers, but I sent mine back with the towers that I'd returned. Wonderful: Now I call back once again to ask about how I get clips, and was told they'll have to locate my returned package and get back to me. I tell the guy I'm crazy to get my new yak in the water, and ask if there's any possibility to get expedited shipping on the clips? The guy says "Well we're not spending $35 to ship these to you a little quicker".....I thought of mentioning that I wouldn't be in this position if someone had originally done their job, but I was simply worn down at this point. Another 8 days for delivery and finally, FINALLY, I had all my parts. The Good: Yakima Core Bars seem incredibly well made, and the directions are quite clear. Along with the installation videos, the install is very straight forward. The Bad: Rack Attack customer service seems mired by inconsistency. With respect for the (no doubt) dozens of professional, competent, and caring employees at Rack Attack, my story is about lost opportunities to make things right. Nobody except Tanvi apologized, or offered me any type of compensation for my frustration and time lost. I can think of an easy dozen companies whose customer service alone makes me want to come back: REI and Amazon being two of the best. The Ugly: Belatedly, I decided I wanted to get the Yakima Jay-Low kayak carrier for my core bars. Though I'd love to support a small business, guess where I went?....Amazon had it at my doorstep in 2 days. Moral: You don't get a second chance to make a first impression: Caveat Emptor, and do your homework!!!”

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Posted 3 years ago

“havent recieved anything yet”

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Posted 3 years ago

Hi Devin, It looks like your shipment has indeed been slightly delayed due to an issue with Canada Post. I'll reach out to you directly to provide more details. Best, Blaze Rack Attack

Posted 3 years ago

“Product turned out fine… packaging horrible (box’s ripped, packaging inside open .. multiple shipments, wasn’t sure if Everything arrived… payed a lot kinda expected band new…”

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Posted 3 years ago

LeRoy, Sorry to hear about your order not coming in new condition, this is not acceptable. I will reach out immediately to get this sorted out for you. Thanks, Matt Rack Attack

Posted 3 years ago

“Contacted tech support. After numerous discussions/ pics to find the right Thule base for existing racks/ accessories. They still sent the wrong item; fixed point instead of floating foot packs. I incurred delivery charges but didn't receive the item I needed.”

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Posted 3 years ago

Edward, I am sorry to hear about your experience. I will email you right away to get this situation fixed for you. Thanks, Matt

Posted 3 years ago

“Order was placed easily and shipped appropriately but I received the wrong product.”

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Posted 3 years ago

Hi Louise, Thank you for your feedback and sorry to hear about the experience. We left you a voice message - please give us a call back so we can investigate this for you and find a solution. Best regards, Blaze Rack Attack

Posted 3 years ago

“While they have a nice variety of racks to sell you, they unfortunately are not interested in helping at all with installing them. No guidance; refused when asked. We were told to find videos online. Maybe they don't know the products very well afterall. I could buy online for less. In todays day and age its customer service that sets companies apart. Perhaps they don't realize that.”

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Posted 3 years ago

“Delayed shipping.”

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Posted 3 years ago

Joanne, we apologise for dropping the ball on you. I believe the team has already processed the return for you but do reach out if there is anything else we can do to make up for it. Best regards, Blaze Rack Attack

Posted 3 years ago

“Ordering my Yakima HD adjustable ladder rack online the website failed to tell me the horizontal cross bars I NEED to mount my ladders onto it were not included Once I can order those I'll be able to install it and see how well it works- in the meantime the uprights are sitting in my office un-used”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear about any confusion with your purchase. It is listed on the product page that bars are sold separately. I will reach out to you, as we would like your feedback to help make improvements and to avoid situations like this. Thanks, Matt

Posted 3 years ago

“Rack has not arrived 16 days after ordering.”

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Posted 3 years ago

Hi John, Apologies on behalf of UPS and the bad weather we've been experiencing in BC. I'm reaching out to you directly to provide the latest update. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Shipped the wrong part”

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Posted 4 years ago

Hi Bryan, This is Matt, who you had spoken to about your order before placing it. You asked for the endcaps for the Yakima 68" round bars, which is what was shipped. I'll reach out to you right away to get this sorted! Thanks, Matt

Posted 4 years ago

“I appreciate the service but if you say in the ordering process that your agent will check to make sure my order fits my vehicle, and then you don't check and send the wrong item, a customer can end up wasting a lot of time.”

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Posted 4 years ago

Kevin, We are very sorry about your experience, as we clearly dropped the ball and did not verify your fit before shipping your order. I will be reaching out to you immediately to see how we can remedy this situation. Thanks, Matt Rack Attack

Posted 4 years ago

“1) Box was damaged on delivery. 2) No confirmation that my product was registered with manufacturer. 3) Was not able to find the application recommended in the manual.”

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Posted 4 years ago

Hi Gilles, I'm so sorry to hear about your negative experience. One of our team members will be in touch shortly to help you out. Best regards, Blaze, Rack Attack

Posted 4 years ago

“I ordered a 47" rack and they sent me a 53" inch rack”

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Posted 4 years ago

“Wrong product shipped. Return and refund were easy. Got the product I needed from another company for half the price and no waiting.”

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Posted 4 years ago

Hi Pat, I have reached out to you, but not heard back. We are very sorry about your experience and if there is anything we can do to make your experience better, please let me know! I am happy you were able to find the product you needed. Thanks, Matt

Posted 4 years ago

“It was a very mixed experience this time, but mainly due to the delivery mechanism that suggested I could change things but it turned out to be just the location and we had to reorganize our day. They promised it between 11:15 and 3:15 (I found out later that I didn't need to be home but with something costing $600+ I prefer to be home) and the final insult was it arrived at about 6:15! The rack is great as always, indeed an improvement (I have bought a fair number of racks over the years) but the delivery was frustrating and irritating.”

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Posted 4 years ago

Geoff, We are very to sorry about your experience and per our conversation I will be passing along your feedback to our online team in hopes of making things as clear as possible on the website. We appreciate your business and your feedback. Please don't hesitate to reach out if you ever need anything! Thanks, Matt Rack Attack

Posted 4 years ago

“2*.... The rack was easy to assemble but when it comes to loading, it is a bit of a challenge . we had chosen this model because it was rated 2X 30KG. which was fine for weight. The issue I have is clamping the centre bar because they are step in bikes It is difficult to decide how to tie down bikes using the clamp. as a cup or as a clamp. Will try again. but it is not easy.”

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Posted 4 years ago

Pierre, so sorry to hear about the loading issues. I'll have one of our rack experts call you to see if we can help!

Posted 4 years ago

“Still waiting for parts. Documentation may be coming with missing stuff but...”

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Posted 4 years ago

Hi Louis, You should have received all the parts (they were sent separately) and we have reached out to see if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 4 years ago

“didn't take the time to review the entire order so you guys only shipped out part. from talking to the agent, seemed like this was no big deal.”

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Posted 4 years ago

Hi Mark, I apologize for the negative experience. We've shipped the other clip and have reached out to see if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 4 years ago

“I called RackAttack to verify that the rack would fit my vehicle prior to purchase, and was assured that it would. It turns out that the rack does not, and I had to make permanent personal modifications to my vehicle to get the rack to fit. Customer service did offer me a full refund, but I was very disappointed to spend several hours of setup and install, and then on the phone before I was informed that my model truck was not supported.”

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Posted 4 years ago

Hi Alexander, Sorry to hear about the negative experience. Do let us know if there is anything else we can do to help. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Haven’t even gotten it yet”

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Posted 4 years ago

Hi Matthew, Cargo boxes indeed take longer to arrive - I believe my colleague provided you with the current estimate. We wish we could make it quicker but we depend on Thule's availability. Apologies for the inconvenience and please know that our friends at Thule are working hard to get the boxes out to our customers. If there is anything else we can do in the meantime, please let me know. Best, Blaze, Rack Attack

Posted 4 years ago

Rack Attack is rated 4.7 based on 4,964 reviews