Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,380 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,380 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 47" rack and they sent me a 53" inch rack”

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Posted 2 years ago

“Wrong product shipped. Return and refund were easy. Got the product I needed from another company for half the price and no waiting.”

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Posted 2 years ago

Hi Pat, I have reached out to you, but not heard back. We are very sorry about your experience and if there is anything we can do to make your experience better, please let me know! I am happy you were able to find the product you needed. Thanks, Matt

Posted 2 years ago

“It was a very mixed experience this time, but mainly due to the delivery mechanism that suggested I could change things but it turned out to be just the location and we had to reorganize our day. They promised it between 11:15 and 3:15 (I found out later that I didn't need to be home but with something costing $600+ I prefer to be home) and the final insult was it arrived at about 6:15! The rack is great as always, indeed an improvement (I have bought a fair number of racks over the years) but the delivery was frustrating and irritating.”

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Posted 2 years ago

Geoff, We are very to sorry about your experience and per our conversation I will be passing along your feedback to our online team in hopes of making things as clear as possible on the website. We appreciate your business and your feedback. Please don't hesitate to reach out if you ever need anything! Thanks, Matt Rack Attack

Posted 2 years ago

“2*.... The rack was easy to assemble but when it comes to loading, it is a bit of a challenge . we had chosen this model because it was rated 2X 30KG. which was fine for weight. The issue I have is clamping the centre bar because they are step in bikes It is difficult to decide how to tie down bikes using the clamp. as a cup or as a clamp. Will try again. but it is not easy.”

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Posted 2 years ago

Pierre, so sorry to hear about the loading issues. I'll have one of our rack experts call you to see if we can help!

Posted 2 years ago

“Still waiting for parts. Documentation may be coming with missing stuff but...”

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Posted 2 years ago

Hi Louis, You should have received all the parts (they were sent separately) and we have reached out to see if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 2 years ago

“didn't take the time to review the entire order so you guys only shipped out part. from talking to the agent, seemed like this was no big deal.”

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Posted 2 years ago

Hi Mark, I apologize for the negative experience. We've shipped the other clip and have reached out to see if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 2 years ago

“I called RackAttack to verify that the rack would fit my vehicle prior to purchase, and was assured that it would. It turns out that the rack does not, and I had to make permanent personal modifications to my vehicle to get the rack to fit. Customer service did offer me a full refund, but I was very disappointed to spend several hours of setup and install, and then on the phone before I was informed that my model truck was not supported.”

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Posted 2 years ago

Hi Alexander, Sorry to hear about the negative experience. Do let us know if there is anything else we can do to help. Best regards, Blaze, Rack Attack

Posted 2 years ago

“Haven’t even gotten it yet”

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Posted 2 years ago

Hi Matthew, Cargo boxes indeed take longer to arrive - I believe my colleague provided you with the current estimate. We wish we could make it quicker but we depend on Thule's availability. Apologies for the inconvenience and please know that our friends at Thule are working hard to get the boxes out to our customers. If there is anything else we can do in the meantime, please let me know. Best, Blaze, Rack Attack

Posted 2 years ago

“Hi there! Ordered cargo bag at Coquitlam branch a month ago. Two weeks after I ordered went in to collect. They said it will take about a week...maybe 2. Not arrived. And no updates from store diring this 2 week wait time. Then: there was ZERO interest by person behind desk to a) find out where my order is b) giving me info about my options if Cargo bag does not arrive in time for our camp trip (1 month from first order date). It was 10 minutes of hell to try and respectfully engage him on proper customer service. He sucked BIG time. Went to your online store...and guess what..the online assistant that popped up could within 3 minutes tell me exactly the info I needed. Confirming it is in stock, and that if I order online it will be delivered in a week. Which it did. happen. The store person could have manned up surely? So here is my lesson. Never ever go back to Coquitlam branch for anything and I shall actively discourage others from doing so. Maybe train the store people to go online to speak yo the online assistant...you know..to just find out how to do their job?”

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Posted 2 years ago

HI Marlene, I'm so sorry to hear about your negative experience at the Coquitlam store. This is definitely not how we want our customers to feel and I have passed on your comments to our district manager. I am glad that we were able to redeem ourselves at least a tiny bit through our website. Please reach out to priority.service@rackattack.com if there is anything else I can do for you. Best regards, Blaze, Rack Attack

Posted 2 years ago

“Still have not received my order from the 9th of June.”

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Posted 2 years ago

Hi Roger, Apologies on behalf on USPS. We have sent you another set via UPS. Best regards, Blaze, Rack Attack

Posted 2 years ago

“The Staff At The Downtown Portland Store Were Rude And Condescending, Doing NOTHING But Standing Around Talking Yet Could Not Be Bothered To Actually Wait On Customers. Then Acted Offended If They Had Time To Actually Install The Rack I Had Purchased...”

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Posted 2 years ago

Hi there, thank you for your feedback. I appreciate you sharing your experience. I want to personally apologize for the inconvenience and for not receiving the best possible support we should have given you. If there is anything I can do to support you now, please reach out to marketing@rackattack.com. Thank you, Briana - Marketing Manager

Posted 2 years ago

“Have not received yet. Please advise”

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Posted 2 years ago

Kevin, our team is in touch with you to help out with your order.

Posted 2 years ago

“Coquitlam store never answers the phone and Ontario warehouse takes days to ship”

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Posted 2 years ago

Sorry to hear about your experience. We have been experiencing delays due to increased demand but one of our staff has been in touch to help out.

Posted 2 years ago

“Fairing didn’t work on my car due to a small clearance issue but no return issued as it was assembled. Sold privately for a loss. If returns matter pick somewhere else.”

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Posted 3 years ago

Hi Nikola, My colleague has reached out to see if there is anything we can do to help. Please let us know! Best, Blaze, Rack Attack

Posted 2 years ago

“I'm sorry to put a 2. The person who helped me on the phone was sooooooooo nice so I can't be mad. But I'm pretty frustrated that my bike rack got sent to Toronto instead of Squamish and now I don't know when I will get it. I sold the one I had, thinking that I'd be receiving my new one within days. I ride my mtb everyday so having to put my dirty bike in my VW golf sucks!”

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Posted 3 years ago

Hi Erica Our sincerest apologies for the mix up in shipping, further to our phone call, we'll have another one ready for you on Friday and it will be built up at no extra charge, and we'll take care of getting the one that was shipped out from UPS. I hope this will be a happy end to our mistake. Thanks Mike

Posted 3 years ago

“Item was delivered so quick but not happy with the item.”

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Posted 3 years ago

Hi Willy, Our team has been in touch with you to address your concerns with the item. Please let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 3 years ago

“I found it kind of confusing to find the right rack that would fit my specific car, but once I spoke to the live agent it went better. Shipping was fast but I got sent the wrong color crossbars, so now I am waiting for my new ones to come and I need to send my old ones back, which is a bit of an inconvenience.”

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Posted 3 years ago

Hi Ryan, Apologies for the inconvenience. I'm hoping you are all set now but please let us know if there is anything else we can do for you. Best, Blaze, Rack Attack

Posted 3 years ago

“Key did not work”

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Posted 3 years ago

Dung, thank you for your feedback. Our team has reached out to check how we can address your issue.

Posted 2 years ago

“One of the threads where damage and I have to add a nut to be able to install it. Didn't want to delay my tip so I decided to let it go.”

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Posted 3 years ago

“You keep sending me the wrong rack”

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Posted 3 years ago

Hi Kevin, So sorry to hear you've been having issues with your order. My colleague has reached out to you to address your concerns. Please let us know what we can do to make your experience better. Best, Blaze, Rack Attack

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,380 reviews