Rack Attack Reviews

4.8 Rating 4,380 Reviews
94 %
of reviewers recommend Rack Attack
4.8
Based on 4,380 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Rack Attack Reviews

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024
Andrew M
Rack Attack 5 star review on 5th May 2024
Julie D
Rack Attack 5 star review on 4th May 2024
Frank R
Rack Attack 5 star review on 28th April 2024
Anonymous
Rack Attack 5 star review on 28th April 2024
Anonymous
Rack Attack 5 star review on 22nd April 2024
Chris G
Rack Attack 5 star review on 15th April 2024
Robert M
572
Anonymous
Anonymous  // 01/01/2019
This is the 2nd time I ordered this rack and have had a issue.. Last month I ordered black rack and you guys sent me the aluminum color one instead and I sent it back.. This time I got the black powdered coat rack, but it came with missing parts.. I’m still waiting for parts..
Helpful Report
Posted 3 years ago
My open box item is obviously a used item that was scratched up and returned. I was expecting them to be in much nicer condition for only a $10 discount.
Helpful Report
Posted 3 years ago
Hi Paul, My colleague has reached out to you to see what we can do to make this right. We definitely want to make sure you are happy with the item received. Best regards, Blaze, Rack Attack
Posted 3 years ago
Not entirely please with the product considering the price point. Attached front rack and tower no problem, but for one of the rear towers, the circle adaptor that latches the bar to the tower is defective, cannot be tightened enough to secure bar in place without moving. Suspect manufacturing defect. Will need to come to store in person to have it looked at/changed.
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Posted 3 years ago
so.. ordered 3 items - all listed as available and in stock on the web at the time of order. The Next day or so - told only 2 of the three items were available and in stock and would ship to me - then the the following day or so - told only one of the three items were available and in stock and the other two were back ordered and not sure when they would be available. So for this review, you guys assess the honesty of it all.
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Posted 3 years ago
Hi Steve, We appreciate your feedback and please accept my apologies. We dropped the ball with the inventory count and I'm sorry you got caught on the receiving end of our error. Please reach out to me at bjames@rackattack.com if there is anything else we can do. Best regards, Blaze, Rack Attack
Posted 3 years ago
The shipping cost on my small order was almost the cost of the item itself but I paid it to get it done. When the item finally arrived the post office wouldn't deliver it without my paying the shipping cost AGAIN. Apparently it had been packaged wrong. I refused it. When I called to get this resolved I was told I'd have to call the store that the online site had ordered it from, etc. etc. What a waste of my time. Eventually I convinced the guy to just refund my $$.
Helpful Report
Posted 3 years ago
Thank you for your feedback. We are terribly sorry for not providing better customer service. If there is anything else we can do, please reach out to me at bjames@rackattack.com.
Posted 3 years ago
Product arrived quickly :) unfortunately, the main item is a complete miss.
Helpful Report
Posted 3 years ago
Hi Kary, A big thank you for bringing this to our attention. I have asked one of our Rack Experts to call you after the holidays, so we can find a solution for you. Apologies for the inconveninece and happy holidays! Best, Blaze, Rack Attack
Posted 3 years ago
Rack Attack is rated 4.8 based on 4,380 reviews