Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,964 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service, went to exchange product i purchased online @ the store because it was broken and product looks used.”

Helpful Report

Posted 2 years ago

Hey Julee, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be reaching out shortly for more information so we can take care of this for you. Best, Eric

Posted 2 years ago

“Orders shouldn't take 3-4 days to leave the warehouse. Was trying to get those clips for a trip and ended up having to overnight from backcountry.com”

Helpful Report

Posted 2 years ago

William, We are sorry to hear about this experience. I will be emailing you in order to speak with you on this matter. Thanks, Matt

Posted 2 years ago

“I would have provided a 4 star rating, except the review process will not allow me to submit my star rating without the addition of a written review. That is a massive pain and time waster for me, therefore now a 2 star rating.”

Helpful Report

Posted 2 years ago

Good morning, We find it is important that our customer's share their experience, even if it's something easy like "happy with my experience" . We figure if someone is going to take the time to review us, that they would want to share their experience with the rest of our community, we apologize that this was not something you cared for. We hope you understand. Please reach out if we can do anything for you. Thanks, Matt

Posted 2 years ago

“Never buy open box items online just to save a few bucks. Complete rack order was missing item, got multiple deliveries from different stores, had to call multiple times to clear it up.”

Helpful Report

Posted 2 years ago

Hi Danny, I'm sorry to hear that you are having trouble with your mail order. I will be reaching out shortly with more information. Best, Eric

Posted 2 years ago

“There are several places not able to tighten up to secure and loose key lock system. No cover on T-bolt & clamps. Willing to replace different model.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, and I apologize for the negative experience. I'll contact you directly to investigate and provide a replacement or spare parts as required. Stay tuned! Blaze Rack Attack

Posted 2 years ago

“Missing a part so I can’t install yet, staff is helpful but fix is taking way too long.”

Helpful Report

Posted 2 years ago

Hi Ed, I apologize there were some parts missing from your Thule Fit Kit! We have reached out to Thule and will be in contact as soon we have more information on getting you the missing parts! We also apologize for the delay the holiday has caused in this process. Best, Eric

Posted 2 years ago

“Went into a store that had stock online. And the guy looked for a minute than came out and said he couldn't find it.... Had to order online and pay shipping....”

Helpful Report

Posted 3 years ago

Hi Joseph, I am really sorry that this happened to you. I can see that there was only 1 in stock in that particular store so it looks like the stock count was out. I have gone ahead and issued a refund for the shipping cost for this order. Thank you for giving us the opportunity to make this better. Thanks, Nick @ RackAttack

Posted 3 years ago

“Ordered 2 replacement keys for lost Thule rack. Online purchase says that they would call me when ready for pickup. After 3 weeks, I began enquiring weekly. I was first told that none of the stores had my key# and they were on order from Thule. Nothing for 2 weeks. I contacted Thule Canada and they had my keys available to ship immediately. I thought I would be getting them soon by RA. The next week I enquired again. Somehow, they had keys in a close store and they were being sent. A week later, they had keys at a different farther store and would send them. After 9 weeks of my order, I was finally called. Upon pickup, I mentioned the unsatisfactory delay to the store rep and he told me that it was normal to wait that long. Many have waited longer... Really? The keys worked on my rack. Poor communication and excuses. I would likely be still waiting if I didn't keep sending them messages for updates. I should have ordered these directly from Thule Canada.”

Helpful Report

Posted 3 years ago

We appreciate your candid review, and I'm sorry to hear you had such a negative experience. I've passed on your feedback to our store manager, and they will do whatever it takes to address this and make it at least slightly better. Thanks again for sharing - it helps us do better! Blaze

Posted 3 years ago

“Bought new. Sent me open box. When contacted, sent me message saying you are sorry that I am not satisfied with the product. - as if I was the problem. You offered 10% credit but for 30 some $ difference I rather have the new. The product is good. Sending open box item wasnt cool.”

Helpful Report

Posted 3 years ago

Hi Shae, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be in contact shortly with more information. Best, Eric

Posted 3 years ago

“I was really happy with service from Rack Attack initially, they were responsive to my specific questions and let me know which rack would fit my vehicle. I am really disappointed with this rack though. My vehicle meets the requirements stated in the specs, but it bangs against the road when we put 4 bikes on it (2 of them are for children under 7 and it still sways downwards way too far). Its not driveable in the 4-rack configuration, so we are only able to use it for 2 bikes (not very helpful for our family of 4). I tried to reach out to discuss possible exchange with Rack Attack but didn't get a response.”

Helpful Report

Posted 3 years ago

“Good prices - did not follow up with me on a warranty issue I called about.”

Helpful Report

Posted 3 years ago

Hi Lonn, Apologies for the delay - my colleague has reached out and you should be all set. Best, Blaze Rack Attack

Posted 3 years ago

“The part I was told to order didn’t fit in any way.”

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Posted 3 years ago

“I can’t believe how you overcharge to mail 1 key, seriously.”

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Posted 3 years ago

Hi Richard, Thanks for taking the time to explain your experience, we value customer feedback like this. I will be reaching out shortly with more information. Best, Eric

Posted 3 years ago

“Rack was delivered on time. Unfortunately I was unable to schedule an installation because the store did not return my calls or e-mails. When I went to the store to return the rack, the staff member on duty was very helpful, but they could not install on short notice. I had to return the rack and get it at another store that would schedule an installation. Store is understaffed, but failure to return calls left me with no sense of when I might get the thing installed.”

Helpful Report

Posted 3 years ago

Hi William, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 3 years ago

“I have not received the product”

Helpful Report

Posted 3 years ago

Hi Denise, I'm sorry that there was a delay in you receiving the products you ordered! I will be looking into this immediately and reach out to you when I have some info. Best, Eric

Posted 3 years ago

“I didn't receive the four universal locks that were ordered with the rack.”

Helpful Report

Posted 3 years ago

Hi Mark, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. We usually place the locks in one of the other product boxes. If you can't find them in one of those, please reach out to me at ejames@rackattack.com. Best, Eric

Posted 3 years ago

“Can’t understand why you would send someone and open box item when clearly it was supposed to be brand new. Parts were scattered, bike rack was scratched. Subpar standard. I think you need to train your store associates in understanding what a brand new item is.”

Helpful Report

Posted 3 years ago

Hi Constantine, Thank you for your feedback on this. We are going to do our very best to fix this for you and please accept our apologies for dropping the ball. Best, Blaze Rack Attack

Posted 3 years ago

“A part was missing from a base clip box. I contacted them to let them know. They said they would overnight the part and email me when it was sent--I never got an email so I had to fabricate a part. The store near me didnt have one and I only had 3 days till leaving for my trip. After making a new rubber pad by gluing two mouspad cut outs together grippy side out I was able to install the rack successfully. I hope they decide to mail the part to me eventually.”

Helpful Report

Posted 3 years ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. Best, Eric

Posted 3 years ago

“One of the parts I received was dented such that I could not assemble. I had to use tools to bend it back into place such that the fitted parts could be assembled.”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly! Best, Eric

Posted 3 years ago

“Didn't have all the parts necessary to install on my Ford Sportrac. I have an appointment for a localrv dealer to install”

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Posted 3 years ago

Hi Gordon, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,964 reviews