Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,757 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 2nd May 2025

685

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 replacement keys for lost Thule rack. Online purchase says that they would call me when ready for pickup. After 3 weeks, I began enquiring weekly. I was first told that none of the stores had my key# and they were on order from Thule. Nothing for 2 weeks. I contacted Thule Canada and they had my keys available to ship immediately. I thought I would be getting them soon by RA. The next week I enquired again. Somehow, they had keys in a close store and they were being sent. A week later, they had keys at a different farther store and would send them. After 9 weeks of my order, I was finally called. Upon pickup, I mentioned the unsatisfactory delay to the store rep and he told me that it was normal to wait that long. Many have waited longer... Really? The keys worked on my rack. Poor communication and excuses. I would likely be still waiting if I didn't keep sending them messages for updates. I should have ordered these directly from Thule Canada.”

Helpful Report

Posted 2 years ago

We appreciate your candid review, and I'm sorry to hear you had such a negative experience. I've passed on your feedback to our store manager, and they will do whatever it takes to address this and make it at least slightly better. Thanks again for sharing - it helps us do better! Blaze

Posted 2 years ago

“Bought new. Sent me open box. When contacted, sent me message saying you are sorry that I am not satisfied with the product. - as if I was the problem. You offered 10% credit but for 30 some $ difference I rather have the new. The product is good. Sending open box item wasnt cool.”

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Posted 2 years ago

Hi Shae, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be in contact shortly with more information. Best, Eric

Posted 2 years ago

“I was really happy with service from Rack Attack initially, they were responsive to my specific questions and let me know which rack would fit my vehicle. I am really disappointed with this rack though. My vehicle meets the requirements stated in the specs, but it bangs against the road when we put 4 bikes on it (2 of them are for children under 7 and it still sways downwards way too far). Its not driveable in the 4-rack configuration, so we are only able to use it for 2 bikes (not very helpful for our family of 4). I tried to reach out to discuss possible exchange with Rack Attack but didn't get a response.”

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Posted 2 years ago

“Good prices - did not follow up with me on a warranty issue I called about.”

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Posted 2 years ago

Hi Lonn, Apologies for the delay - my colleague has reached out and you should be all set. Best, Blaze Rack Attack

Posted 2 years ago

“The part I was told to order didn’t fit in any way.”

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Posted 2 years ago

“I can’t believe how you overcharge to mail 1 key, seriously.”

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Posted 2 years ago

Hi Richard, Thanks for taking the time to explain your experience, we value customer feedback like this. I will be reaching out shortly with more information. Best, Eric

Posted 2 years ago

“Rack was delivered on time. Unfortunately I was unable to schedule an installation because the store did not return my calls or e-mails. When I went to the store to return the rack, the staff member on duty was very helpful, but they could not install on short notice. I had to return the rack and get it at another store that would schedule an installation. Store is understaffed, but failure to return calls left me with no sense of when I might get the thing installed.”

Helpful Report

Posted 2 years ago

Hi William, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 2 years ago

“I have not received the product”

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Posted 2 years ago

Hi Denise, I'm sorry that there was a delay in you receiving the products you ordered! I will be looking into this immediately and reach out to you when I have some info. Best, Eric

Posted 2 years ago

“I didn't receive the four universal locks that were ordered with the rack.”

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Posted 2 years ago

Hi Mark, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. We usually place the locks in one of the other product boxes. If you can't find them in one of those, please reach out to me at ejames@rackattack.com. Best, Eric

Posted 2 years ago

“Can’t understand why you would send someone and open box item when clearly it was supposed to be brand new. Parts were scattered, bike rack was scratched. Subpar standard. I think you need to train your store associates in understanding what a brand new item is.”

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Posted 2 years ago

Hi Constantine, Thank you for your feedback on this. We are going to do our very best to fix this for you and please accept our apologies for dropping the ball. Best, Blaze Rack Attack

Posted 2 years ago

“A part was missing from a base clip box. I contacted them to let them know. They said they would overnight the part and email me when it was sent--I never got an email so I had to fabricate a part. The store near me didnt have one and I only had 3 days till leaving for my trip. After making a new rubber pad by gluing two mouspad cut outs together grippy side out I was able to install the rack successfully. I hope they decide to mail the part to me eventually.”

Helpful Report

Posted 2 years ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. Best, Eric

Posted 2 years ago

“One of the parts I received was dented such that I could not assemble. I had to use tools to bend it back into place such that the fitted parts could be assembled.”

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Posted 2 years ago

Hello, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly! Best, Eric

Posted 2 years ago

“Didn't have all the parts necessary to install on my Ford Sportrac. I have an appointment for a localrv dealer to install”

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Posted 2 years ago

Hi Gordon, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 2 years ago

“Where to start? The short version is that I went to the 'experts' to get the perfect rack for my car, and the gentleman that advised me on my order specified Skyline towers for my naked roof. Had I done my homework I could have avoided what turned out to be a comedy of errors and not wasted 3 weeks to get my new kayak to the water. (Hint: Skyline towers are for cars that have landing pads, Baseline towers should have been specified). My order was shipped from 3 different locations (?), and finally arrived 8 days later. After meticulously following directions and assembling the towers to the bars, complete with boat loader, I opened the boxes for the base pads and discovered I had the wrong towers....seriously? This started a two-week saga that included: calling in for guidance on what to do next; speaking to a woman who seemed not to know how to process a return and needed to find information; not being followed up with the next day and calling back and finally speaking to a nice woman from Toronto who apologized for the mixup and advised me about a return label, and followed that up with an email. (Hat tip: Tanvi K) Great: I return the towers, the proper ones were being sent, and I wait another week for delivery. Upon receipt of the replacement towers and my attempt to install, I discovered that the snap-in clips that seat the bar brackets were actually part of the bar package, and not the towers, but I sent mine back with the towers that I'd returned. Wonderful: Now I call back once again to ask about how I get clips, and was told they'll have to locate my returned package and get back to me. I tell the guy I'm crazy to get my new yak in the water, and ask if there's any possibility to get expedited shipping on the clips? The guy says "Well we're not spending $35 to ship these to you a little quicker".....I thought of mentioning that I wouldn't be in this position if someone had originally done their job, but I was simply worn down at this point. Another 8 days for delivery and finally, FINALLY, I had all my parts. The Good: Yakima Core Bars seem incredibly well made, and the directions are quite clear. Along with the installation videos, the install is very straight forward. The Bad: Rack Attack customer service seems mired by inconsistency. With respect for the (no doubt) dozens of professional, competent, and caring employees at Rack Attack, my story is about lost opportunities to make things right. Nobody except Tanvi apologized, or offered me any type of compensation for my frustration and time lost. I can think of an easy dozen companies whose customer service alone makes me want to come back: REI and Amazon being two of the best. The Ugly: Belatedly, I decided I wanted to get the Yakima Jay-Low kayak carrier for my core bars. Though I'd love to support a small business, guess where I went?....Amazon had it at my doorstep in 2 days. Moral: You don't get a second chance to make a first impression: Caveat Emptor, and do your homework!!!”

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Posted 2 years ago

“havent recieved anything yet”

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Posted 2 years ago

Hi Devin, It looks like your shipment has indeed been slightly delayed due to an issue with Canada Post. I'll reach out to you directly to provide more details. Best, Blaze Rack Attack

Posted 2 years ago

“Product turned out fine… packaging horrible (box’s ripped, packaging inside open .. multiple shipments, wasn’t sure if Everything arrived… payed a lot kinda expected band new…”

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Posted 3 years ago

LeRoy, Sorry to hear about your order not coming in new condition, this is not acceptable. I will reach out immediately to get this sorted out for you. Thanks, Matt Rack Attack

Posted 3 years ago

“Contacted tech support. After numerous discussions/ pics to find the right Thule base for existing racks/ accessories. They still sent the wrong item; fixed point instead of floating foot packs. I incurred delivery charges but didn't receive the item I needed.”

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Posted 3 years ago

Edward, I am sorry to hear about your experience. I will email you right away to get this situation fixed for you. Thanks, Matt

Posted 3 years ago

“Order was placed easily and shipped appropriately but I received the wrong product.”

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Posted 3 years ago

Hi Louise, Thank you for your feedback and sorry to hear about the experience. We left you a voice message - please give us a call back so we can investigate this for you and find a solution. Best regards, Blaze Rack Attack

Posted 3 years ago

“While they have a nice variety of racks to sell you, they unfortunately are not interested in helping at all with installing them. No guidance; refused when asked. We were told to find videos online. Maybe they don't know the products very well afterall. I could buy online for less. In todays day and age its customer service that sets companies apart. Perhaps they don't realize that.”

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Posted 3 years ago

“Delayed shipping.”

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Posted 3 years ago

Joanne, we apologise for dropping the ball on you. I believe the team has already processed the return for you but do reach out if there is anything else we can do to make up for it. Best regards, Blaze Rack Attack

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,757 reviews