Where to start? The short version is that I went to the 'experts' to get the perfect rack for my car, and the gentleman that advised me on my order specified Skyline towers for my naked roof. Had I done my homework I could have avoided what turned out to be a comedy of errors and not wasted 3 weeks to get my new kayak to the water. (Hint: Skyline towers are for cars that have landing pads, Baseline towers should have been specified). My order was shipped from 3 different locations (?), and finally arrived 8 days later. After meticulously following directions and assembling the towers to the bars, complete with boat loader, I opened the boxes for the base pads and discovered I had the wrong towers....seriously? This started a two-week saga that included: calling in for guidance on what to do next; speaking to a woman who seemed not to know how to process a return and needed to find information; not being followed up with the next day and calling back and finally speaking to a nice woman from Toronto who apologized for the mixup and advised me about a return label, and followed that up with an email. (Hat tip: Tanvi K) Great: I return the towers, the proper ones were being sent, and I wait another week for delivery. Upon receipt of the replacement towers and my attempt to install, I discovered that the snap-in clips that seat the bar brackets were actually part of the bar package, and not the towers, but I sent mine back with the towers that I'd returned. Wonderful: Now I call back once again to ask about how I get clips, and was told they'll have to locate my returned package and get back to me. I tell the guy I'm crazy to get my new yak in the water, and ask if there's any possibility to get expedited shipping on the clips? The guy says "Well we're not spending $35 to ship these to you a little quicker".....I thought of mentioning that I wouldn't be in this position if someone had originally done their job, but I was simply worn down at this point. Another 8 days for delivery and finally, FINALLY, I had all my parts. The Good: Yakima Core Bars seem incredibly well made, and the directions are quite clear. Along with the installation videos, the install is very straight forward. The Bad: Rack Attack customer service seems mired by inconsistency. With respect for the (no doubt) dozens of professional, competent, and caring employees at Rack Attack, my story is about lost opportunities to make things right. Nobody except Tanvi apologized, or offered me any type of compensation for my frustration and time lost. I can think of an easy dozen companies whose customer service alone makes me want to come back: REI and Amazon being two of the best. The Ugly: Belatedly, I decided I wanted to get the Yakima Jay-Low kayak carrier for my core bars. Though I'd love to support a small business, guess where I went?....Amazon had it at my doorstep in 2 days. Moral: You don't get a second chance to make a first impression: Caveat Emptor, and do your homework!!!