Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,637 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 4th December 2024

Anonymous

Rack Attack 5 star review on 3rd December 2024

656

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upset I didn't get to use my rewards 5 discount code, and only rack that fit my vehicle wasn't on sale 😔”

Helpful Report

(Online Store) - Posted 3 months ago

Hi Jared, Sorry to hear you had an issue with your promo/ reward code applying. We are happy to get this resolved for you, I will reach out to you directly. Thanks, Matt Rack Attack

Posted 3 months ago

“Ordered a brand new Thule duffle bag. Super fast service and got a great deal on it. Overall great experience!”

Helpful Report

(Online Store) - Posted 3 months ago

“Very quick delivery.”

Helpful Report

(Online Store) - Posted 3 months ago

“Item came as described, on time, and in good condition. The labor day sale gave me the needed push to pull the trigger on this purchase. Very happy so far. The same item ordered from Amazon looked like it was tossed down the side of a mountain.”

Helpful Report

(Online Store) - Posted 3 months ago

“Great support figuring out what the options were to reuse parts from my old rack on my new vehicle.”

Rack Attack 5 star review on 5th September 2024

Helpful Report

Posted 3 months ago

“Very fast shipping from Rack Attack Ottawa. Didn't have any problems, everything was there ready to install.”

Helpful Report

(Online Store) - Posted 3 months ago

“Ordered a Thule Wingbar Evo kit for my car. All items shipped the day after I placed my order, and everything fit my vehicle. Overall was a fast and easy process.”

Helpful Report

(Online Store) - Posted 3 months ago

“Great service. Thanks”

Helpful Report

(Online Store) - Posted 3 months ago

“Perfect product”

Rack Attack 5 star review on 31st August 2024

Helpful Report

(Online Store) - Posted 3 months ago

“Ordered roof racks and kayak racks and was appreciative of the fact that the company site allows you to put in your vehicle make and model to ensure that choices are compatible. As well as the fact that I received an e-mail stating that the parts would be checked to ensure compatibility before the order is shipped. Order arrived promptly. The kayak box was open upon arrival and according to the parts list parts were missing. Customer service was friendly and seemed helpful. I was assured that the parts could be sent. 7 weeks later, some back and forths, patience wore out & returned item. Upon purchasing the same rack elsewhere I discovered that washers only appear on the supply list, not in the mounting direction and that the roof rack and kayak bars are not compatible. Lesson learned ... being courteous and patient can come back on you. Definitely would not be ording from Rack Attack again. There needs to be some trust in the people/companies that I deal with.”

Helpful Report

Posted 3 months ago

“Responsive and honored a labor day sale after purchase”

Helpful Report

(Online Store) - Posted 3 months ago

“Product was as described. Delivery was quick. Descriptions were helpful.”

Helpful Report

(Online Store) - Posted 3 months ago

“Ordered on Saturday night. I kid you not, I was installing on Wednesday. So yeah, shipping was fast and I opted for the free version. I had concerns about the fitment listed on there website as Thule suggest 50" bars. I had been borrowing a rack from my wife's car (also Thule) and noted the bars were 53 inches. They assured me to stick with the recommended size and they were correct. Thule could use a new tape measure! The 50" bars are indeed 53". I got the Evo wing bars and they are stout! Great product and great service! Thanks!!!!”

Helpful Report

Posted 3 months ago

“Great service with knowledgeable staff”

Helpful Report

Posted 3 months ago

“Excellent customer service. I am happy I could look at the product at the store before I committed to buy. Excellent choices in store.”

Helpful Report

Posted 3 months ago

“Received item in good shape, just happen test it out to date.”

Helpful Report

Posted 3 months ago

“Exceptional fast service!”

Helpful Report

Posted 3 months ago

“They have everything. They are prompt.”

Rack Attack 5 star review on 26th August 2024

Helpful Report

Posted 3 months ago

“Easy to use site, quick shipping. Item was in stock when they said it was in stock. No problems!”

Helpful Report

Posted 3 months ago

“Rack attack came through incredibly . I ordered the wrong size. They quickly corrected the mistake with the shipping label and the right size within one day. No one can be north Boston rack attack. There the best.”

Helpful Report

Posted 3 months ago

Rack Attack is rated 4.8 based on 4,637 reviews