Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,848 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a wonderful experience with Rack Attack with both of our cars. We put a hitch on a 2024 Lexus RX and also brought in a 2023 Tesla Y. The appointments were confirmed by email as well as timely reminders. Our wait times were clearly explained ahead of time. In a fun twist (for me) the used Tesla already had a trailer hitch hiding behind the bumper, which I didn’t know about (I don’t think the Ford dealer I bought it from knew about this either). Even though the bumper was removed for the planned hitch installation, and labor time was used, I was charged nothing for the Tesla. I would highly recommend the Rack Attack in St. Louis Park Minnesota.”

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Posted 2 months ago

“Had an issue with my Thule bike rack locking mechanism. Bike shop I purchased it at couldn’t fix it so referred me to Rack Attack. Service was amazing. Fixed it in about 10 minutes. They went above and beyond! I will definitely be supporting this business in the future.”

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Posted 2 months ago

“The sales guys went out of their way to piece together my order… back ordered parts… they emailed to keep me updated!!! And got part from Chicago and part from Denver. The Cruz roof racks are way more than expected as good if not better than more expensive brands that I’ve had though the years”

Rack Attack 5 star review on 13th May 2025

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(Online Store) - Posted 2 months ago

“I would like to thank Rack Attack Coquitlam for their great service. As soon as I walked in the door, I felt like I was back on the island with friends. The staff at the counter were knowledgeable about what I was looking for. I appreciate the warm welcome. ✨”

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Posted 2 months ago

“Great service and communication.”

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(Online Store) - Posted 2 months ago

“My Cruz Kicker arrived damaged and unusable. I having tried contacting customer service by phone and email unsuccessfully for over a week to arrange a replacement.”

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(Online Store) - Posted 2 months ago

“I recently visited the Rack attack by the Mall and I must say those guys are awesome. I initially scheduled to have a tonneau cover installed, however due to other obligations I had to reschedule twice and the guys working there made the process so easy. The work done was top notch as well. Thank you Rack attack for an awesome experience. I’ll recommend you guys to anyone.”

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Posted 2 months ago

“Thule key did not work so it was a waste of extras shipping costs.”

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(Online Store) - Posted 2 months ago

“I recently bought some Jetstream bars and could not be more pleased with the service from Rack Attack. I was provided with best fit for my suv, price match and quick shipping. Thank you so much.”

Rack Attack 5 star review on 6th May 2025

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(Online Store) - Posted 2 months ago

“Racks arrived on time and everything was there nearly, just missing one lock core which they agreed to send to me after a quick and easy call. Racks went to gether and on the SUV no problem.”

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(Online Store) - Posted 2 months ago

“Excellent service and product. Got back to me promptly when I had a question. Thanks!”

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(Online Store) - Posted 2 months ago

“I just sold my older Mazda and now have an Altima. My Thule rack from the Mazda won't fit the Altima, so I spoke with Nelson at Rack Attack. He told me that the fit kit for the Altima is out of stock, but then helped me to find another dealer who had the kit. A huge thank you to Nelson for awesome customer service!!! I will be back.”

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Posted 2 months ago

“Shipping was fast, prices were good. Customer service was exceptional. Rack was installed with no issues.”

Rack Attack 5 star review on 2nd May 2025

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(Online Store) - Posted 2 months ago

“My bed cover was delivered to me per fedx, I didn't need to go pick it up, per RA. The L channel was to short, wrong one in the box, I just called the 800 # instead of dealing with RA. They sent out the wrong one again, I called back again, then i gor the right one.”

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(Online Store) - Posted 2 months ago

“J’ai acheté un auvent yakima en rabais denviron 50 pour cent du pdsf sur leur site en ligne. L’auvent a été out of stock pendant plusieurs semaines mais Rackattack à respecté ma commande et à livré l’auvent au prix convenu. Le delai de quelques semaines durant l’hivers ne m’a pas derangé vu que j’ai reçu l’auvent au printemps et a tres bon prix.”

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Posted 2 months ago

“I bought a DOMETIC CFX3 79L cooler and am impressed with the quality and functionality! It will serve my needs perfectly. Really good service from Rack Attack, felt confident about this purchase!”

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(Online Store) - Posted 2 months ago

“👍”

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(Online Store) - Posted 2 months ago

“- online order beginning of the month. - received an email saying they couldn’t run my credit card and that I had to phone the e-commerce department -Phoned the e-commerce department repeatedly and no one picked up. - then they charged my card but not for the whole amount. -then some boxes arrived but after I began assembly I realized multiple pieces missing. -phoned e-commerce. No one answered. -phoned sales they said they would transfer me to e-commerce, but line went dead. -phoned the Vancouver store. They said this was terrible. It only e-commerce could help me. They said e-commerce was terrible at picking up the phone. -phoned the Coquitlam store cause that was the name on the credit card. They said they couldn’t help me. -emailed everyone whose emailed I knew. -finally the next day a sales manager phoned. Said if I wanted my money back I had to ship them back the half of the stuff they delivered. I said I was low on trust that anyone would get back to me. Only other option was for them to root through spare parts and find all the things I was missing (hope I didn’t miss a piece!!). So now 3+ weeks later I got pieces spread all over my front patio and am waiting on another package. Still don’t know why they said they couldn’t charge my card and then charged my card. Creepy. Just a nightmare. At least I get entered into a draw for posting a picture!”

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(Online Store) - Posted 2 months ago

“Rack attack nailed it with my install of the ibex bed rack and ikamper 3.0. Friendly and professional service. I definitely would recommend them to anyone looking for gear to outfit your vehicle.”

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Posted 2 months ago

“Super fast shipping”

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(Online Store) - Posted 2 months ago

Rack Attack is rated 4.8 based on 4,848 reviews