Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,816 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

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“Not 1 complaint about rack attack. Ordered on a Wednesday shipped on Thursday. I love my Kuat piston sr wonderful product. From the time I opened the box to it being on my jeep 10 min. Very easy to put together.”

Rack Attack 5 star review on 14th April 2025

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(Online Store) - Posted 2 months ago

“Customer service with the Vancouver store was fantastic. We were helped with our requests and complicated needs with kindness and efficiency.”

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(Online Store) - Posted 2 months ago

“Excellent service, delivery was quite fast, I was happy. I was also pleased with the quality of the product, thank you”

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Posted 2 months ago

“Fast shipping, great product, Monorail 2”, easy to assemble and use!”

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(Online Store) - Posted 2 months ago

“This was one of my best shopping experiences. They were very prompt in reaching out to me to let me know one of the items was back-ordered. gave me some options. Very great customer service!”

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(Online Store) - Posted 2 months ago

“Easy order. Great rack.”

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(Online Store) - Posted 2 months ago

“Great customer service and the product was very good. Already sent a photo.”

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(Online Store) - Posted 2 months ago

“Quick turn around on a part order. I consider Rack Attack my first and best option for accessories. Thanks.”

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(Online Store) - Posted 2 months ago

“We ordered a rack after speaking with their rep over the phone. When we received our order, the connecting “feet” were not included, nor were they ever manufactured, despite the fact that the product description and sales rep said this rack was compatible for the car. We returned our rack to them over a year ago and have yet to receive our refund. We call, and call, and call, and are deferred to Justin Cole who never follows up. $400+ lost to a company that only helps you purchase from them. I’ll gladly revise this review if they make good on their refund policy. Otherwise, I can’t recommend this company.”

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Posted 2 months ago

“I am deeply appreciative of the great work that Brian and his team did with installing both a rooftop and hitch-mounted rack on my Jeep Grand Cherokee. Wonderful communication with the team about what I needed. They also sourced a part that I needed from Rhino Rack. The installation quality was excellent and the pricing was very fair—with the work completed on-time. I will absolutely be a return customer.”

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Posted 2 months ago

“Great service and prompt responce and delivery for some spare parts for our new EXO Swing Base before we head out on a two month trip.”

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(Online Store) - Posted 2 months ago

“Ordered bike rack online. before shipping they called and cofnirmed all details. Received the product within 3 days! Great service.”

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(Online Store) - Posted 2 months ago

“Super responsive, quick and good work, and convenient to have a place like this (still) in San Francisco. Highly recommend!”

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Posted 2 months ago

“Couldn’t have made the trip without the new rack 🤙”

Rack Attack 5 star review on 31st March 2025

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(Online Store) - Posted 2 months ago

“Excellent customer service, went well beyond what they needed to, would recommend them for all your needy”

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Posted 2 months ago

“Rack attack is all about customer service! I will use them again and again! Thanks Rack Attack!”

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(Online Store) - Posted 2 months ago

“Last Fall we bought a great Yakima tilting bike rack (with a loading ramp that could accommodate the weight of my new EBike), down in Colorado Springs, near where we live. The key got broken in the lock and the 2nd key got misplaced. We have had a DIFFICULT and TIME CONSUMING time trying to find a way to get new keys from the place we purchased it...got no where. Today, I went into Rack Attack on Evans in Denver (not the company or chain we originally bought it from, but they carry Yakima racks) met Brooks, and explained the situation. He knew exactly what to do, did it, and I was out their door with a new lock mechanism and 2 new keys, in NO TIME (and at NO charge)!!!! He took SUCH GOOD CARE OF ME!!! I can't believe it! We'd been UN able to remove our rack for SIX MONTHS, because of not being able to get keys, and he remedies the situation in a little over 5 minutes!!! I'd give this place 10 stars if I could! He was friendly, listened, understood, and KNEW what to do! How can you get better than that???”

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Posted 2 months ago

“Great products, store (Orange County), and people!! Can't recommend highly enough. They went above and beyond and I feel confident taking a road trip now! I wanted a rooftop car carrier for my SUV and thought it would be simple to get one. It was way more complicated than I expected between options, number of parts involved, and availability of parts. I did online research but wanted to deal with knowledgeable humans to get this right. Evacuated from the L.A. fires, still displaced months later, I needed to be able to safely carry my things around in all kinds of weather and access it easily. I went to several stores but none had the right combo of parts. Another store actually said "I'd go to Rack Attack. They'll have what you need." They were right, Rack Attack did! The people there - friendly, helpful, professional, responsive - helped me find exactly the items I needed to get the result I wanted. They had almost everything in stock, too. The one part that had to be ordered we sorted out easily. The store is clean, organized, attractive, and well stocked with so many options of high quality products to go have fun in the world. Biking, camping, hauling...they have it all. They also do installation right there to make things safe and easy! While I did put my own bars on the roof I wanted to make sure I had done it right. They went above and beyond for me, double checking my work and helping get the locks in right. I definitely feel far more confident now going on a long road trip with these new car additions after having worked with Rack Attack. So glad I went there. A great experience!”

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Posted 2 months ago

“The $2800 order was short shipped by more than half and not back ordered. We were not advised. We still don’t know if it will be completed or if we have to return and buy somewhere else. Everyone was happy and courteous.”

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(Online Store) - Posted 2 months ago

“The Seattle Rack Attack location was great and Aaron provided excellent customer service. I’m not very familiar with roof systems and Aaron was patient and went through the different options. I originally purchased a snowboard rack but realized later that I needed a cargo box. The exchange process was very easy and I was in and out in less than an hour!”

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Posted 3 months ago

Rack Attack is rated 4.8 based on 4,816 reviews