Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,903 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,903 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sales assistance from Jack B. for Yakima and Thule roof mounted components. Very knowledgeable about which components I needed.”

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Posted 2 months ago

“Quick delivery, thank you.”

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(Online Store) - Posted 2 months ago

“I originally ordered the Saris Bones EX 3 but after a month of no updates on stock/delivery, I emailed to switch the order to the Thule Gateway Pro 3. The support rep (Justin) was quick to respond and support through email. Unfortunately, when I asked about product/vehicle fit, he told me the Gateway was compatible with our vehicle (2018 Honda Odyssey). Upon getting the product and starting to work on assembling it onto our van, the Fit guide (that I had to find online as the one that came in the box didn't provide this info) clearly indicated that the product was not compatible with our vehicle. Fortunately, we were able to make some adjustments to make it work safely. I have since emailed out to customer support (Justin in particular) about the vehicle for/dial setting but have received no response for multiple days. I don't think I'll order from this distributor again in the future.”

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(Online Store) - Posted 2 months ago

“Quick service”

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(Online Store) - Posted 2 months ago

“The service was outstanding, knowledge incredible. I highly recommend them.”

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(Online Store) - Posted 2 months ago

“Easy to use website to know what options and racks will fit your car. Getting a person on the phone was easy and fast and she was super helpful.”

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(Online Store) - Posted 2 months ago

“Fast shipping, good products, rapid & efficient communication! 5 stars!”

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(Online Store) - Posted 2 months ago

“I've enjoyed my Yakima bike rack that I purchased from Rack Attack almost 15 years ago - it's still great! However, when one of the rubber bands broke, I dropped into the Toronto Laird Street store unannounced following a bike ride and asked if it could be replaced. I was immediately served by Tate who very quickly found a new rubber band and installed it on my rack. Great service!! I will now continue to enjoy many more years with this great product. Thanks so much!!”

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Posted 2 months ago

“Excellent customer service”

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(Online Store) - Posted 2 months ago

“Easy to install and feels secure.”

Rack Attack 5 star review on 19th June 2025

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(Online Store) - Posted 2 months ago

“Amazing customer service. They were ready to health in any way to make sure that my purchase was sent. Properly and I was completely happy with the results.”

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(Online Store) - Posted 2 months ago

“The online shopping experience with Rack Attack was very easy. We bought a Rockymount 2x Platform rack, and it was shipped out immediately (for free, as it was a $750 rack). The package arrived in perfect condition, we mounted it, and were on our way. Thanks!”

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(Online Store) - Posted 2 months ago

“Great communication”

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(Online Store) - Posted 2 months ago

“These guys went overboard on the shipping and it arrived via UPS with no issues.”

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(Online Store) - Posted 2 months ago

“Easy to work with and they ship to Alaska!!! Highly recommend Rack Atrack!!”

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(Online Store) - Posted 2 months ago

“Very happy with the service (I called for a price match) and shipping.”

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(Online Store) - Posted 2 months ago

“Michael was very helpful in completing my order the back and forward communication was fast and my order completion was easy I received my items very fast. I will be doing business here in the future.”

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(Online Store) - Posted 2 months ago

“I left my Kuat bike rack key in McCall and drove to Boise. I needed to unlock the cable. REI did not have Kuat keys, but suggested I check with Rack Attack. Fortunately, they had the key that fit my Kuat bike rack and in less than 5 minutes, they unlocked the cable and off I went! I was very happy not to have to drive around for a week with 2 bikes!! Plus, I can ride tomorrow!!”

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Posted 2 months ago

“Bought a new Land Cruiser and needed a bike rack that I could carry two heavy e-bikes. They worked with me to help me get the right one with a ramp and installed it for me. Spent time with me as I tried to put my bike on the rack by myself, no problem. Would definitely recommend to my friends and any one else. They had everything in stock I needed. Great find 👍”

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Posted 2 months ago

“Was looking for this key for awhile , was grateful it was so easy to get from you Great service Thank you 😊”

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(Online Store) - Posted 2 months ago

Rack Attack is rated 4.8 based on 4,903 reviews