Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,911 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,911 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In our modern world where businesses overpromise on virtually everything, Rack Attack has more than met my expectations. Two different hitch installations with a difficulty rating of 9/10. Nathan did a fantastic job, all within the time frame estimated. (And no "extra" parts left over.) Friendly, look-you-in-the-eye type people. You get what you pay for at Rack Attack in Minneapolis, MN. And that's a GOOD thing!”

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Posted 2 months ago

“My friend and I visited Vaughn location and Riley was superb. Although my friend had purchased her Thule crossbars at a different Rack Attack location, Riley was more than willing to assist with the issue my friend was having upon installing her crossbars. Her primary issue was getting the Thule specific Allen key to make the clicking or ratcheting sound which indicates appropriate tautness. He explained how it is supposed to work and at the same time went out of his way to install her Thule crossbars on her vehicle. We were very impressed with the service at the Vaughn Rack Attack location. Definitely recommend them for excellent customer service. Thanks again Riley!!”

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Posted 2 months ago

“I received great technical guidence from the sales team for the Yakima roof bars. I am having a Telluride and if I didnot get the feedback I would have likely bought the Kia recommemded roof bars whioch would not work per TentBox sales. The delivery and its timelimne met the advertised one. Thank you and keep up the good work!”

Rack Attack 5 star review on 9th July 2025

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(Online Store) - Posted 2 months ago

“Jay, Dray and Rob are true professionals (Bailey’s Crossroads, VA) - they provided the best shopping experience I have ever had. Thank you very, very much!”

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Posted 2 months ago

“Stopped by on busy Sunday to get help removing old crossbars. Graciously took the time to take them off without hassle. Been going to this store for years, and this will keep me coming back.”

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Posted 2 months ago

“Exactly what I needed order processed shipped quickly will use rack attack in the future”

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(Online Store) - Posted 2 months ago

“Couldn’t have asked for better service, Rack Attack is awesome! Highly recommend.”

Rack Attack 5 star review on 3rd July 2025

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(Online Store) - Posted 2 months ago

“The original packages did contain one wrong part BUT it was resolved quickly and easily the next day, allowing us to take our Hobie tandem to the cottage and back with -- for the first time -- zero worry about damaging the finish of the car, zero shoulder or neck pain from holding 125 lb of boat in an impossible position, zero extremely tense discussions between the people involved, and zero noise or worry about shifting while driving twisty dirt roads -- or even when we had to swerve violently due to a bad driver on the highway. I am going to be doing SO MUCH more boating now.”

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(Online Store) - Posted 2 months ago

“Great sales assistance from Jack B. for Yakima and Thule roof mounted components. Very knowledgeable about which components I needed.”

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Posted 2 months ago

“Quick delivery, thank you.”

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(Online Store) - Posted 2 months ago

“I originally ordered the Saris Bones EX 3 but after a month of no updates on stock/delivery, I emailed to switch the order to the Thule Gateway Pro 3. The support rep (Justin) was quick to respond and support through email. Unfortunately, when I asked about product/vehicle fit, he told me the Gateway was compatible with our vehicle (2018 Honda Odyssey). Upon getting the product and starting to work on assembling it onto our van, the Fit guide (that I had to find online as the one that came in the box didn't provide this info) clearly indicated that the product was not compatible with our vehicle. Fortunately, we were able to make some adjustments to make it work safely. I have since emailed out to customer support (Justin in particular) about the vehicle for/dial setting but have received no response for multiple days. I don't think I'll order from this distributor again in the future.”

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(Online Store) - Posted 2 months ago

“Quick service”

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(Online Store) - Posted 2 months ago

“The service was outstanding, knowledge incredible. I highly recommend them.”

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(Online Store) - Posted 2 months ago

“Easy to use website to know what options and racks will fit your car. Getting a person on the phone was easy and fast and she was super helpful.”

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(Online Store) - Posted 2 months ago

“Fast shipping, good products, rapid & efficient communication! 5 stars!”

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(Online Store) - Posted 2 months ago

“I've enjoyed my Yakima bike rack that I purchased from Rack Attack almost 15 years ago - it's still great! However, when one of the rubber bands broke, I dropped into the Toronto Laird Street store unannounced following a bike ride and asked if it could be replaced. I was immediately served by Tate who very quickly found a new rubber band and installed it on my rack. Great service!! I will now continue to enjoy many more years with this great product. Thanks so much!!”

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Posted 2 months ago

“Excellent customer service”

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(Online Store) - Posted 2 months ago

“Easy to install and feels secure.”

Rack Attack 5 star review on 19th June 2025

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(Online Store) - Posted 2 months ago

“Amazing customer service. They were ready to health in any way to make sure that my purchase was sent. Properly and I was completely happy with the results.”

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(Online Store) - Posted 3 months ago

“The online shopping experience with Rack Attack was very easy. We bought a Rockymount 2x Platform rack, and it was shipped out immediately (for free, as it was a $750 rack). The package arrived in perfect condition, we mounted it, and were on our way. Thanks!”

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(Online Store) - Posted 3 months ago

Rack Attack is rated 4.8 based on 4,911 reviews