Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stopped in to see Sam today for removal of an existing Thule rack (cross bars & feet/podium) on my Land Rover. Sam went out to the truck, he had it off in 10 minutes and disassembled into its constituent parts. Sam also took the time to show me how the parts connect together. No charge for his time and expertise. I'll be back with my new truck and highly recommend.”

Helpful Report

Posted 1 month ago

“We placed an order for a tonneau cover for our truck back in March and have had nothing but issues since. The first few covers we received were damaged, and the most recent one was installed already damaged by Rack Attack themselves — which they acknowledged. They promised to replace it, but five months later, we still don’t have a proper, non-faulty cover. We paid $3,500 for this product, and what we got was a defective cover and zero follow-through. Every time I call, there’s a new excuse about paperwork or delays, but I’ve never received a proactive update or follow-up unless I chase them down myself. It feels like they’re hoping the issue will just go away if they ignore it long enough. The customer service has been truly disappointing — unaccountable, not proactive, and lacking any real urgency or responsibility. I’ve also since heard that other customers have had similar experiences with this store, which unfortunately doesn’t surprise me anymore. I would highly recommend avoiding this location if you value your time, your money, and decent customer service. It’s been an incredibly frustrating experience, and nothing has been done to make it right.”

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Posted 1 month ago

“Excellent service and help with technical issues”

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(Online Store) - Posted 1 month ago

“We had a great experience working with Rack Attack in South Portland, Maine. They're were recommended by the dealer that sold us our new pickup truck. We really like the look and function of the rack and cover Rack Attack installed on our new pickup. I mostly interacted with Adam who was friendly, helpful and attentive. We will definitely recommend them to our friends and family.”

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Posted 1 month ago

“Unfortunately, we are having a problem with one of the one of the stabilizer straps that secures the bike to the stabilizer bar. The buckle constantly pops out, and while it is extremely difficult to insert it into its proper place, it pops out each time we try to tighten the strap. I am hopeful that you will replace the strap and buckle so we can safely haul our bikes. Dan Wilson On Sep 19, 2025, at 11:10 AM, Rack Attack wrote:”

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(Online Store) - Posted 1 month ago

“Team are professional and knowledgable of all their products. go”

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Posted 1 month ago

“Items arrived on time and as described. No complaints!”

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(Online Store) - Posted 1 month ago

“Brandon at Rack Attack Charlotte was awesome. Superb install and a good technical review for how the Decked System works and operations on the roll cover.”

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Posted 1 month ago

“I have purchased a number of Thule and Yakima products from Rack Attack over the years and I keep coming back because of the exceptional expertise and after-sale service. I had a significant warranty issue with my most recent purchase -- a Thule Outway 3 -- and I wasn't able to use the rack as I had hoped (on a bike trip in Iceland). This was a significant inconvenience for me and in response to my concerns the staff at Rack Attack rectified the issue in a way that went beyond what I expected and met all of my needs. I'll be coming back once I figure out what my next bike rack will be.”

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Posted 1 month ago

“Had their racks on my Dad’s car for a few months before we both got sick, so they were left unused in new condition while he died of cancer and I reached remission. Rack Attack chose not to make an exception and return them outside their return window. No courtesy made or sympathy expressed to my elderly widowed Mom during her request. Terrible situation made into a simple business calculation for them. Very unfortunate time we live in. I would not recommend Rack Attack as a company.”

Helpful Report

Posted 1 month ago

“When traveling this past winter I had a Retrax retractable cover installed on my pickup by another dealer in AZ. I scheduled a service appointment at Rack Attack to adjust my top due to some adjustments I made which were in error. The gentleman that helped me was exceedingly kind, made the adjustments on my rack, and did not charge me. This really stands out and they will have my business for any future purchases.”

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Posted 1 month ago

“Customer service was great!”

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(Online Store) - Posted 1 month ago

“Needed a quick repair on my bike rack. The manager at the University Ave location was extremely helpful. I highly recommend them for their excellent customer service!”

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Posted 1 month ago

“They are the experts. I found choosing the bits and pieces that make up a Thule kayak rack and bars. Rack Attack came through with an estimate of everything I needed.”

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(Online Store) - Posted 1 month ago

“Very disappointed with my purchase and installation didn’t get what I expected then when I raised my issue with the service the installer was dishonest about resolving my issue. When I checked around I should have used U-Haul they would’ve met all my needs. Before using this company shop around”

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Posted 1 month ago

“Just wanted to share about my experience with Rack Attack last week. First, Sam was gracious in answering questions, the order of replacement keys for my roof rack, and then my issue with hex nuts. If he isn’t a manager or supervisor he should be. He went above and beyond and clearly I am satisfied with the result. Highly recommend this location for prompt, gracious, and courteous service. Ask for Sam.”

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Posted 1 month ago

“Love my decision to buy my Guardrail. There are many options out there these days and I did my homework. The Guardrail is clearly the winner. Its sturdy, streamline and super easy to use.”

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(Online Store) - Posted 1 month ago

“I am enjoying my new roof cargo carrier, however I was expecting an order confirmation but instead just received the package, so all is well. There was a small dent in one of the rail's metal pieces that prevented the roof attachment to go on, but it was repaired with a pair of pliers. Despite the two issues, I am enjoying the cargo carrier.”

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(Online Store) - Posted 1 month ago

“People from service helped me to find the right kit for my car when Thule's web site could not. Service follow up, shipping, delivery and installation. 5/5! Thanks RA”

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(Online Store) - Posted 1 month ago

“Nice rack and great value for the money but I had to send back as it to high with the ramp design and I couldn't drop the tailgate with rack in down position without it hitting tyhe tailgate. If it works for your set up great value and easy to put together.”

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(Online Store) - Posted 1 month ago

Rack Attack is rated 4.7 based on 4,937 reviews