Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,898 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a cover for my Dometic cooler. Communication was great and shipping was quick.”

Helpful Report

(Online Store) - Posted 2 weeks ago

“Terrible experience so far. The order was missing the torque key. And after more than 10 days trying to get that part someone at their "help center" told me to go to home depot and buy the missing key. I paid full price so I expect a complete product, not someone to tell me to go buy it somewhere else”

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(Online Store) - Posted 2 weeks ago

“Quick order processing when I really needed it!”

Rack Attack 5 star review on 18th August 2025

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(Online Store) - Posted 2 weeks ago

“I was quoted a month out on a rack for my Tacoma from a local bike shop. I called rack attack and my parts showed up in 2 days. I will recommend them to everyone. Great customer service.”

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(Online Store) - Posted 2 weeks ago

“I took my SUV into this location to install a tow assembly for my Seadoo Trailer. The manager was very helpful and knowledgeable and the installation was completed in one day. When I picked up my vehicle the manager took time to show me how to remove the tow assembly from my vehicle and gave me other pointers which were much appreciated. After I picked up my vehicle I took it to a local car wash for an "inside and outside" clean. The interior cleaning required me to leave the vehicle and turn off the motor. When the cleaning was completed I tried to restart the car but the motor would not restart. None of the car accessories (radio, lights, heater) would work either. I was about to call CAA when the car wash manager suggested that we check the electrical connections. We found the the connections had not been properly tightened by Rack Attack when they installed the tow assembly. Once the connectors were tightened the car worked immediately. I returned to the Rack Attack location and expressed my disappointment to the manager. But for this unfortunate but fully avoidable incident, I would have given my experience with this Rack Attack location a five star rating.”

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Posted 2 weeks ago

“I was very happy with the installation and service!”

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(Online Store) - Posted 3 weeks ago

“For many years I have bought all my bike racks from Rack Attack. Before I took delivery of my 2015 BMW X5, in 2015, Rack Attack informed they could not install a trailer hitch to carry a Thule rack without cutting a hole in the bumper, obviously not something I wanted to do. So I reluctantly bought BMW's proprietary rack. Today a necessary piece fell off and I could not get back on. At the Toronto store Tate took his time to reinstall the piece. He patiently tried several tools until he make it happen. Although I did not buy the rack from Rack Attack, he refused to charge me for the repair. So thanks Tate and Rack Attack for exceptional skill and service.”

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Posted 3 weeks ago

“Gio and Chris absolutely set the bar with exceptional customer service! I came in with a problem and left with a hassle-free solution. They have a wide variety of quality products and are quick with repairs, maintenance, and warranty replacements. These guys are competent and great to work with………. Thank you!👍🏾”

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Posted 3 weeks ago

“Upon placing my order, a RackAttack rep reached out to say the item was discontinued. This gave me an opportunity to order another unit and not miss my trip departure deadline. Curt unit is good and does not make any road noise. Seems well build although when it arrived, it was a little banged up. Had to trim some screws to make it work better. Theres tons of space for stickers too!”

Rack Attack 5 star review on 11th August 2025

Helpful Report

(Online Store) - Posted 3 weeks ago

“Ordered a roof rack system with another seller only to find out a week later that it was back ordered. I needed the product quickly. Spoke to Brody who set me up with a Thule Evo fit kit for my Chevy Equinox and he was able to get it to me the next day. Super happy for the help and fast service.”

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Posted 3 weeks ago

“Impeccable service and fast delivery. Easy to navigate website. I bought a Dometic cfx3 45 cooler and I am very satisfied. I recommend RackAttack”

Helpful Report

(Online Store) - Posted 3 weeks ago

“Our Yakima roof box had a broken lock and the people at Rack Attack were fantastic. They took great care of us, fixing the lock, taking the box on and off and helping get it better placed on our roof racks. Michael, Zach and Jacob were especially helpful. For sure use these guys.”

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Posted 3 weeks ago

“When I made my order with Rack Attack I made a mistake and the team at Rack Attack were quick to fix it for me and get it shipped out to me. Thanks again, I will definitely use them in the future.”

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(Online Store) - Posted 4 weeks ago

“I dropped in to Rack Attack on Laird and Jesin the assistant had my Thule Bike rack mounted to my Thule roof rack in 5 min flat - lovely young guy I want to adopt him lol Rack Attack on Kaird come through again - been dealing with them through two different vehicle ownerships”

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Posted 4 weeks ago

“Purchase the Yakima jetstream rack for my 2019 Honda accord. The sales rep was really helpful in helping me choose the parts for my car. Got everything shipped to my house. One item was damaged but customer service was great in helping me replace the part. Great experience.”

Rack Attack 5 star review on 7th August 2025

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(Online Store) - Posted 4 weeks ago

“Item fits perfectly and was delivered very quickly.”

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(Online Store) - Posted 4 weeks ago

“Justin was superb in getting new BaseClips ordered and sent very quickly. When I had an issue with a tower, he shipped a new one right away and was extremely helpful. I've bought my whole system through these folks at Rack Attack Toronto and it's so helpful when you call them and they have access to your whole system. Kudos Justin and the gang!”

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Posted 4 weeks ago

“Excellent experience with RACKATTACK. EJC”

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(Online Store) - Posted 4 weeks ago

“Responsive and helpful staff.”

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(Online Store) - Posted 1 month ago

“Max and Sebastien were incredibly kind and helpful and quickly fixed my Thule cargo box. Amazing!”

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Posted 1 month ago

Rack Attack is rated 4.8 based on 4,898 reviews