Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,809 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,809 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, great price.”

Helpful Report

(Online Store) - Posted 1 week ago

“I'm incredibly frustrated with Rack Attack's customer service for online orders. I bought a Thule Allax dog crate for roughly $1300 CAD in May, only to see it go on a 20% off Thule sale shortly after, which would have saved me approximately $250. For more than two weeks, I've been trying to get Rack Attack to honor the sale price, but my attempts have been met with silence. I've sent multiple emails and called numerous times, but their dedicated online order phone line, 1 (888) 301-1527 (ext 3), simply doesn't work. The single time I managed to speak with someone, they assured me a manager would call me back that day, a call I'm still waiting for. Given that I'm still within the return window, this lack of support is unacceptable.”

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(Online Store) - Posted 1 week ago

“Excellent experience! The website is super easy to use and the shipping what extremely fast!”

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(Online Store) - Posted 1 week ago

“Rack attack is just a stand out company. Have bought multiple products from them including roof boxes, bike carriers etc over 5 years and they go out of their way to ensure complete customer satisfaction. This time I booked a hitch install on a 2024 subaru- they were the ones to make sure I called Subaru to ensure it would not break any warranty issues. Unfortunately Subaru said it would - had to cancel the install last minute- full refund without a problem. Just a outstanding location and company.”

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Posted 2 weeks ago

“Excellent service quick delivery”

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(Online Store) - Posted 2 weeks ago

“I lost the key to my cargo box and needed a replacement. Matt helped me through the whole process and was able to identify the key required and ordered replacements. I have never had anything but a good experience at Rack Attack in Framingham. The staff is knowledgeable and friendly. They listen and always have good answers. They carry nothing but top of the line merchandise and are happy to help design the right solution for you.”

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Posted 2 weeks ago

“Very fast and exactly what I ordered!!”

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(Online Store) - Posted 2 weeks ago

“I lost the bolt that attaches my bike rack, purchased several years ago from Rack Attack, to the hitch on my car. I was so pleased with the efforts that the staff member to find what I needed, fortunately found in the back of the shop, because it was not possible to order the part that I needed. Excellent service!”

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Posted 2 weeks ago

“great fast delivery”

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(Online Store) - Posted 2 weeks ago

“These folks are good people. I really appreciated the care the showed in helping me through the process of selecting, purchasing, and installing the rack I got for my PriusV. Excellent communication! Super nice team. Top Marks All Around. Thank you, Santa Monica Rack Attack!”

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Posted 2 weeks ago

“Wow I am just mind blown on how amazing this company is. My name is Donald Batchelor and I have been a customer service consultant for multi billion dollar corporations for years, and it’s extremely rare to find that diamond in the ruff. But this company by far exceeds all expectations. Not only is the customer service and the quality of products and installation five stars. But the integrity of this company is mind blowing. I had already ordered my stuff, already gave them the credit card number and agreed to pay a specific amount. They call me about two hours later telling me how they are running a Memorial Day special and that they want to give me an additional $200 dollars off my previous order. Like who does that. They could have not said anything and just went with it. I was already happy and excited for my new rack and kayak accessories. But no they had to go above and beyond to make this customer ever more happier. I genuinely am a loyal customer for life now and all my cars are only going to have accessories installed by rack attack.”

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Posted 2 weeks ago

“I had a roof rack, trailer hitch, and ski rack installed on my 2024 Mazda CX90. The experience was great especially Zach who took the extra effort. The default for the wiring came out of the trunk, not underneath the car. He was nice enough to bring me back in and do some custom stuff to get it clean and tucked where it should go. Excellent experience will definitely go there for any of my rack needs. Thanks”

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Posted 3 weeks ago

“Had a great and not so great experience with Rack Attack at their Halsey location in Portland. The not so good was that they damaged my truck while backing it into the building requiring me to take it a body shop for repairs. That said the team responded with nothing but pure professionalism (Matt and Nathan). They waived the charge for the install of my tonneau cover, worked directly with my body shop of choice, doubled the warranty coverage on my cover and secured a rental car for two days, all without me having to spend any money out of my pocket. Start to finish my truck was repaired in just over a week. I would highly recommend Rack Attack and I will be visiting them for any future accessory needs.”

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Posted 3 weeks ago

“Great Experience with Rack Attack! Ordered a Rhino-Rack Vortex Bar kit for my 2017 Honda Civic. Wanted to carry some kayaks. Instructions where clear and easy to follow! They also sent fitment instructions/measurements for my specific car. Racks are sturdy and I trust them to haul! Ill attach some photos with this review. 10/10 Would and will recommend this site to others!”

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Posted 3 weeks ago

“I love how light is this rack and easy to use, yet it’s very sturdy and versatile”

Rack Attack 5 star review on 21st May 2025

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(Online Store) - Posted 3 weeks ago

“I have nothing but great things to say about them. Nathan was extremely knowledgable and helpful. I went in not really having thought- through what I needed and he patiently worked through the right bike rack solution for my van. Highly recommend them!”

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Posted 3 weeks ago

“Quick shipping and my go to place for rack items.”

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(Online Store) - Posted 3 weeks ago

“Everything is fine and is not easy installation but I did it . I have the keys but you don’t send me a locks. Thanks”

Rack Attack 5 star review on 19th May 2025

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(Online Store) - Posted 3 weeks ago

“Rack Attack Saved the Day! I had to place an “ala carte” order from Yakima because I only needed 1/2 of a full Overhaul kit. Rack Attack placed the order for me as an authorized dealer, and shipping to their store was free plus they matched competitors sale price on some of items which was great. But what saved the day was Rack Attack going above and beyond for my order: Yakima told me the rack towers were in stock, but then 2 days ago said only one was available which was a problem since the truck is heading south and the rack was critical. Rack Attack was able to get me the back ordered parts in 1 day which Yakima said only “we’re sorry”. Huge thanks to Rick, Jack and the Rack Attack St Louis Park MN team!!”

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Posted 4 weeks ago

“Chase and Hunter are just phenomenal Their commitment to customer service and really making an expensive purchase an enjoyable and positive one was outstanding. I had been considering the Hullavator for a long period and when I finally was ready they were there to make the sale and installation a breeze. I had many options of where to buy, but their knowledge of the products, experience at the installation and just ease of working with them made deciding to buy t Rack Attack-Tampa a no brainer. Highly, highly recommend them. You can't go wrong.”

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Posted 4 weeks ago

Rack Attack is rated 4.8 based on 4,809 reviews