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Rack Attack Reviews

4.7 Rating 5,103 Reviews
93 %
of reviewers recommend Rack Attack
Company Reviews Product Reviews
5,741
 Metrics Info
4.7
Based on 5,103 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Rack Attack Reviews

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Marveen
Unverified Reviewer
“Had the best experience with Christian on installing my shovel mount. With his knowledge and overall skill, he was able to troubleshoot some hiccups that we encounter along the way. Overall, staff, service and price range were top notch.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“Incredible customer service. Fast shipping. Great selection. Loved it.”
Helpful Report
(Online Store) - Posted 1 week ago
Wayne C
Verified Buyer
“Layton was very helpful in getting a challenging delivery completed to Alaska”
Helpful Report
(Online Store) - Posted 1 week ago
Jie L
Verified Buyer
“Bought an Ikamper tent from rack attack. Process was smooth and the employees were helpful and friendly.”
Helpful Report
(Online Store) - Posted 2 weeks ago
Jean R
Verified Buyer
“Ordering was super easy, the product came in super fast it fits perfectly. I'm super satisfied with the service.”
Rack Attack 5 star review on 29th May 2026
Helpful Report
(Online Store) - Posted 2 weeks ago
Marvel M
Verified Buyer
“Great support and shopping experience. Definitely recommended!”
Helpful Report
(Online Store) - Posted 2 weeks ago
Brian Y
Verified Buyer
“Easy to use the website and good prices, especially appreciated customer service follow up on a compatibility question on my vehicle. Will use them again!”
Helpful Report
(Online Store) - Posted 2 weeks ago
Eric B
Verified Buyer
“Excellent service.”
Helpful Report
(Online Store) - Posted 2 weeks ago
Luc C
Verified Reviewer
“I am surprised is company is still in business. It is unresponsive, ignore customer orders and their call center seems to be unmanned. And that is when trying to place an order. I can only imagine the nightmare when needing support or returning an order.”
Helpful Report
Posted 2 weeks ago
Ben B
Verified Buyer
“Very good and easy to use website. Delivery was fast and packaging protected my order very well.”
Helpful Report
(Online Store) - Posted 2 weeks ago
Anonymous
Verified Reviewer
“Unfortunately the owner is ignorant and was downright rude. He spent 45 minutes in an engaging conversation with another customer while I waited patiently to ask a question about adapter mounts for my Yakima kayak accessories. Finally, he acknowledges me waiting. He didn't have any adapters in stock and didn't look at my rack to give advice. Suggested I order some in (pay in advance) and then come back in when they arrive to see if they work. In the meantime he reluctantly agreed to look at my rack but not before starting up with yet another customer while I waited for 10 more minutes. I left in frustration after spending about an hour. Really n o need to be that rude, is there? Popped over to Rack Stop in North Van. Customer service was night and day difference. Much more inventory in stock and courteous and very helpful staff. Problem solved!”
Helpful Report
Posted 3 weeks ago
Frankie E
Verified Buyer
“2nd time getting some rack accessories from them. Very happy with their quick shipment and support. This time I fixed an issue where I was using the old top drips (which attach directly to the rack) which meant my paddles were on either side of the roof rack and when I have the rod box next to the rack one of the paddles was just very hard to reach. Then I found out there is a newer version of the top grips that can go into the t-slots my HD bars have, and the bars have slots on the bottom as well. So, now the paddles are the easiest thing to reach and problem solved.”
Rack Attack 5 star review on 23rd May 2026 Rack Attack 5 star review on 23rd May 2026
Helpful Report
(Online Store) - Posted 3 weeks ago
Anonymous
Verified Buyer
“Thank you.”
Helpful Report
(Online Store) - Posted 3 weeks ago
Caroline
Verified Reviewer
“Swung by the SM Shop today to see if they could assess my Thule Apex Bike Rack. They were super helpful and fixed all the little things on it immediately:) I was outta there in no time! Good People!!”
Helpful Report
Posted 3 weeks ago
J M
Verified Reviewer
“The staff were quite friendly but aside from that the customer service was quite disorganized throughout the whole process of purchasing a roof rack online. Had to chase them down multiple times for payment confirmation’s and shipping information. Everything ended up taking much longer than it needed to.”
Helpful Report
Posted 3 weeks ago
Tom R
Verified Buyer
“I recently completed and on-line purchase of Thule raised rail mounts and the 150cm (60") Wingbar. I was impressed, that prior to completing my order, they reached out to me to point out that the bars were much longer that the typical length for my vehicle, and wondered whether I had erred, or had deliberatly ordered them. I had in fact ordered the longer bars to accommondate 2 sets of Thule Hullavators and 2 kayaks, which together needed the extra length. The delivery arrived in good order 3 days later.”
Helpful Report
(Online Store) - Posted 4 weeks ago
Kersten M
Verified Buyer
“Thanks live the cradles!”
Helpful Report
(Online Store) - Posted 4 weeks ago
Antoine V
Verified Buyer
“Quick and trouble-free delivery. Price was competitive. I also enjoy that they make instructional YouTube videos about the products they carry. Shows knowledge and confidence about what they sell. I didn't have a need for their after-sales services (warranty, returns and such), but I will update the review accordingly if it gets there.”
Helpful Report
(Online Store) - Posted 4 weeks ago
Anonymous
Unverified Reviewer
“Great customer service and installation of rack and hitch in Tigard Oregon”
Helpful Report
Posted 1 month ago
David G
Unverified Reviewer
“Charles at Rack Attack Frisco was terrific: great outreach, really friendly. He grasped what I wanted immediately and had a super recommendation. Within 20 minutes of getting to the store, I was out the door with my Thule cargo carrier installed, and a thorough walk through. Fabulous customer service from the entire team.”
Helpful Report
Posted 1 month ago
Rack Attack is rated 4.7 based on 5,103 reviews
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