Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,036 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,036 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Exceptional service!”

Helpful Report

(Online Store) - Posted 3 weeks ago

“I am one of those people who does not leave reviews, so this should tell you something unless the service is exceptional or beyond terrible. I order a set of Rhino cross bars for my car a month ago and no one at the Boston store can tell me when they will arrive. Talked to the store few times and all I get every time is they should be here in few days. Few days later I get, in few days or this week. I asked for tracking details and even that can't be provided to me because apparently neither Rack Attack nor the supplier has it. How can that be?! Rack Atack says it's on the supplier. Supplier says it's the shipper. So, the blame just keeps going in circles. No one is taking responsibility and no one knows there my cross bars are. How difficult is it to just overnight another set of bars separate from a communal order to keep the customer happy? I guess i would have to pay for another set of bars to make that happen. Needless to say, because of this experience I will never use Rack Attack, ever again! If anyone in the community or outdoor enthusiasts ask, I will make sure to tell them of my experience. Good job on losing a customer for life.”

Helpful Report

Posted 1 month ago

“Great customer service. I came in for a replacement part for a older roof rack they had one Kickin around free of charge.”

Helpful Report

Posted 1 month ago

“Never received item.”

Helpful Report

(Online Store) - Posted 1 month ago

“Sasha went above and beyond to help me prepare for my cross country road trip!! Drop off was super easy and my hitch was installed quickly and expertly. He even took the time to help me attach some roof racks that I had purchased from a different vendor, showing me how the locks and attachments worked as he went. I would highly recommend Rack Attack for your car needs!”

Helpful Report

Posted 1 month ago

“Terrific service!”

Helpful Report

(Online Store) - Posted 1 month ago

“I was at rack attack Coquitlam twice. I had such good service both times. I appreciate them very much. Thanks for all you do ☺️”

Helpful Report

Posted 1 month ago

“Rack attack was very helpful with my recent order. I had ordered from them once in the past, so did not hesitate to use them again for my Roam purchase.”

Helpful Report

(Online Store) - Posted 1 month ago

“As always PLAIN PERFECTION!”

Helpful Report

(Online Store) - Posted 1 month ago

“If you enjoy being sold the wrong products then double charged for an online order and being "ghosted" by customer service like a bad Tinder date, Rack Attack Vancouver and Rack Attack Online is the place for you. For everyone else: run. I have been a generationally loyal customer of Rack Attack. My family has used them for years, but that ends today. 1. The Physical Store Failure The level of technical failure at the Vancouver location is almost impressive. An employee walked outside, physically looked at our vehicle, confirmed the make/model/trim, and still entered it into the system incorrectly. But here’s the kicker: even with the wrong car logged, the parts he picked should have fit. He managed to be wrong about the data entry and wrong about his own inventory simultaneously. It’s a double-layered cake of incompetence. 2. The Online Nightmare Thinking the brick-and-mortar store was just a fluke, I made the mistake of using their online shop. It was worse. The Double Charge: They billed me twice for the same order. The Pricing "Error": Not only did they double-charge my credit card for a single order, but they also tacked on a $75 shipping fee. My order total was over $1,000, and their own website clearly states shipping is free for orders over $200. So, for those keeping score: they ignored their own free shipping policy and then—just for fun—charged me that entire incorrect amount twice. 3. The "Cowardly" Customer Service This is where they truly earned this review. When I called to fix the initial in-store errors, I was told I’d be "transferred" to someone who could help. The line went dead. I tried calling back 7 times over 30 minutes, and it rang out to voicemail every single time. Suspecting I was being screened, I called from my partner's phone. Low and behold, they picked up immediately. It was the exact same representative I had spoken to the first time. They weren't "busy"—they were actively dodging my phone number to avoid dealing with the mess they created. 4. The Final Straw: I returned the incorrect items. Even though I have tracking showing the package was delivered and signed for by a specific employee, the store now claims they "can't find" one of the boxes. Final Verdict Rack Attack doesn't just lack technical expertise; they lack basic professional integrity. They sell you the wrong gear, overcharge you for shipping, double-bill your card, hide from your phone calls, and then lose your returns. Do not give this company a single cent. Rack Attack doesn't care about their history with customers or their own professional integrity this is a decades-long relationship ended by pure negligence. Save yourself the inevitable headache and the financial drain: buy your gear literally anywhere else.”

Helpful Report

(Online Store) - Posted 1 month ago

“We needed a bike rack and hitch installed on our vehicle to take our two ebikes traveling. We contacted Brandon at the Rack Attack in Pineville, NC and explained our needs. He suggested a Yakima rack for two along with the correct hitch for our vehicle make. His prices were right in line with prices we had seen online; we set an appointment for installation a week later. After a prompt installation, he took time to demonstrate and gave us multiple tips. We were very pleased with our experience and found Brandon very personable and helpful.”

Helpful Report

Posted 1 month ago

“Awesome job!! Had a roof rack that had a key that broke off inside the lock. Asked if they could get it out and avoid the need for a replacement rack. They were honest about the chance they might not be able to drill it out but I'm very happy to say that they were able to save the rack and had it back to me the next day!! Great to do business with them and will go to them for any of my needs in the future. Thanks!!!”

Helpful Report

Posted 1 month ago

“If you enjoy paying double for the wrong products and being "ghosted" by customer service like a bad Tinder date, Rack Attack Vancouver and Rack Attack Online is the place for you. For everyone else: run. I have been a generationally loyal customer of Rack Attack. My family has used them for years, but that ends today. 1. The Physical Store Failure The level of technical failure at the Vancouver location is almost impressive. An employee walked outside, physically looked at our vehicle, confirmed the make/model/trim, and still entered it into the system incorrectly. But here’s the kicker: even with the wrong car logged, the parts he picked should have fit. He managed to be wrong about the data entry and wrong about his own inventory simultaneously. It’s a double-layered cake of incompetence. 2. The Online Nightmare Thinking the brick-and-mortar store was just a fluke, I made the mistake of using their online shop. It was worse. The Double Charge: They billed me twice for the same order. The Pricing "Error": Not only did they double-charge my credit card for a single order, but they also tacked on a $75 shipping fee. My order total was over $1,000, and their own website clearly states shipping is free for orders over $200. So, for those keeping score: they ignored their own free shipping policy and then—just for fun—charged me that entire incorrect amount twice. 3. The "Cowardly" Customer Service This is where they truly earned this review. When I called to fix the initial in-store errors, I was told I’d be "transferred" to someone who could help. The line went dead. I tried calling back 7 times over 30 minutes, and it rang out to voicemail every single time. Suspecting I was being screened, I called from my partner's phone. Low and behold, they picked up immediately. It was the exact same representative I had spoken to the first time. They weren't "busy"—they were actively dodging my phone number to avoid dealing with the mess they created. 4. The Final Straw: I returned the incorrect items. Even though I have tracking showing the package was delivered and signed for by a specific employee, the store now claims they "can't find" one of the boxes. Final Verdict Rack Attack doesn't just lack technical expertise; they lack basic professional integrity. They sell you the wrong gear, overcharge you for shipping, double-bill your card, hide from your phone calls, and then lose your returns. Do not give this company a single cent. Rack Attack doesn't care about their history with customers or their own professional integrity this is a decades-long relationship ended by pure negligence. Save yourself the inevitable headache and the financial drain: buy your gear literally anywhere else.”

Helpful Report

Posted 1 month ago

“Great customer service by Justin. Ready on time. Explained the set up. Never rushed. And several compliments the first wknd we had it on. Looks great on the car. And fit 6 pairs of skis giving us our room back in the car:)”

Helpful Report

Posted 1 month ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 1 month ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 1 month ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 1 month ago

“Had the exact parts I needed and shipped them quickly.”

Helpful Report

(Online Store) - Posted 1 month ago

“Beau rack semble très solide”

Helpful Report

(Online Store) - Posted 1 month ago

“Arrived basically next day. Good rack. Have yet to install it. Waiting for hitch but rack doesn't have any damage from what I could see. Although wish they would have wrapped it in the winter due to water leakage into the box.”

Helpful Report

(Online Store) - Posted 1 month ago

Rack Attack is rated 4.7 based on 5,036 reviews