Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,051 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rack arrived very quickly after I ordered.”

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(Online Store) - Posted 3 weeks ago

“Fast shipping and easy to make sure the rack you want fits your vehicle. I would recommend for sure.”

Rack Attack 5 star review on 8th April 2026

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(Online Store) - Posted 3 weeks ago

“Excellent customer care”

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(Online Store) - Posted 4 weeks ago

“Bad experience. I am still waiting for someone to provide installation instructions that I left a message for you 2 days ago and sent emails. Now I am waiting for A RMA as I am over this product. Please send an RMA number.”

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(Online Store) - Posted 4 weeks ago

Josh, I'm so sorry to hear about this. I was unable to find an email or phone call associated with the contact information on your original order, and we want to help you out ASAP. Could you email me directly at info@rackattack.com? Thank you. Spencer, Rack Attack

Posted 4 weeks ago

“I had a great experience with the crew at Rack Attack Las Vegas. My new stealth trailer hitch is just perfect and they completed the job earlier than I expected!! Super professional end result, and they were able to optimize my low profile Thule box. I highly recommend Rack Attack!!!”

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Posted 1 month ago

“The best place to search for gear hands down.”

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(Online Store) - Posted 1 month ago

“Rack attack does great work! Everybody is friendly, professional, and knowledgeable. There was a little issue with my original installation, but it was quickly resolved. Randy and Rachel are awesome!”

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Posted 1 month ago

“Parts came as expected, no drama.”

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(Online Store) - Posted 1 month ago

“I have purchased many products from this company and they have always been extremely responsive, helpful and fair at every level. I wouldn't go anywhere else for my rack needs. Jan K. Tampa, FL”

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Posted 1 month ago

“I was able to price match with bo issues and received the item.as scheduled.”

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(Online Store) - Posted 1 month ago

“Can't say enough about Andrew and Arron, the knowledge, support, and effort to assure my purchase of another component to the Yakima EXO system worked on my Class B van camper. They helped to assure I had the correct receiver extension to allow the device to be as close as possible to the back of the vehicle but still allow the doors to properly open when the rack was in the "swing open" mode. Andrew also enlightened me on other devices he found helpful for long road trips, things they should consider offering . Finally, if you are considering any type of added carrier capability, I strongly recommend Rack Attack Tustin.”

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Posted 1 month ago

“The landing pads you recommended for my model vehicle did not fit the Yakima cross bars which I supplied with my order.”

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(Online Store) - Posted 1 month ago

“I purchaced a thule roof rack system from rack attack, had some issues installing it on my vehicle I called for technical support connected to the dallas shop they were very helpfull I got the answers to complete the install. plus they followed up as well. would highly recommend them.”

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(Online Store) - Posted 1 month ago

“The manager”s expertise was on point. His explanation of all their products was excellent. Once he knew what I needed the roof rack for his advice made my decision easy. I definitely recommend this store if you like the outdoors.”

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Posted 1 month ago

“Shipping Rate Scam We placed an order totalling $875 on 15th March Selected Standard shipping as it was free. They offer free shipping over $200 and I selected standard free shipping with documented proof of that. They sent a dispatch notification and copy of the invoice when it shipped. I see they have added $124 worth of shipping and charged my card the extra. I reached out and they advised that i selected expedited shipping, so its my fault. I advised that I did not select expedited shipping, luckily i had screenshot each step because I know many people who have had difficulties with this company. So I have proof that this was not true. Unfortunately as of the date of this review, they have refused to refund the shipping cost, despite proof it was not selected. In fact what made the service more abysmal was the $124 shipping charged for expedited shipping still never arrived before the standard shipping, their website stated standard shipping arriving 20th March, as of 22nd March, still no parcel arrived with the expediated shipping they charged. Buy from a reputable company in future, save yourself some money and dont buy from Rack Attack”

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Posted 1 month ago

“Exceptional service!”

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(Online Store) - Posted 1 month ago

“I am one of those people who does not leave reviews, so this should tell you something unless the service is exceptional or beyond terrible. I order a set of Rhino cross bars for my car a month ago and no one at the Boston store can tell me when they will arrive. Talked to the store few times and all I get every time is they should be here in few days. Few days later I get, in few days or this week. I asked for tracking details and even that can't be provided to me because apparently neither Rack Attack nor the supplier has it. How can that be?! Rack Atack says it's on the supplier. Supplier says it's the shipper. So, the blame just keeps going in circles. No one is taking responsibility and no one knows there my cross bars are. How difficult is it to just overnight another set of bars separate from a communal order to keep the customer happy? I guess i would have to pay for another set of bars to make that happen. Needless to say, because of this experience I will never use Rack Attack, ever again! If anyone in the community or outdoor enthusiasts ask, I will make sure to tell them of my experience. Good job on losing a customer for life.”

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Posted 1 month ago

“Great customer service. I came in for a replacement part for a older roof rack they had one Kickin around free of charge.”

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Posted 1 month ago

“Never received item.”

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(Online Store) - Posted 1 month ago

“Sasha went above and beyond to help me prepare for my cross country road trip!! Drop off was super easy and my hitch was installed quickly and expertly. He even took the time to help me attach some roof racks that I had purchased from a different vendor, showing me how the locks and attachments worked as he went. I would highly recommend Rack Attack for your car needs!”

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Posted 1 month ago

Rack Attack is rated 4.7 based on 5,051 reviews