Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,274 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brendan was great! He greeted me as soon as he was available, even while assisting another customer. He was very eager to help me figure out which Yakima rack setup to fit onto my slide-in camper roof. He nailed it! I appreciate good customer service. I’ll be back again! Thank you, Brendan!”

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Posted 1 month ago

“Nice communication, quick installation, informative staff.”

Rack Attack 5 star review on 1st October 2026

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(Online Store) - Posted 1 month ago

“Kind of a cumbersome process. I placed an on line order after being told in the Portland store that there was some inventory left, but it was low and in DC. Waited about a month and then sent an email checking the status. Did not hear back so I called, was on hold for a while then requested a call back. Never heard back. Called again a few days later and was told it had just shipped. It arrived a couple of days later and worked great. I realized that my SUP’s were too heavy for one so I ordered another one. Waited a few days and then called. Could not get through. Then got an email a couple days later saying that my order was a duplicate and was cancelled. I sent an email back trying to fix that. Then decided to check Yakima website and found the product in a store in Eugene. Sent another email updating them on my status and drove to Eugene and bought it there. The next day I got an email acknowledging my status.”

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(Online Store) - Posted 1 month ago

“I puchased a Yakima bike rack a few months ago and was promised a complimentary Yakima BookMark as part of their promotion plan. It has taken months and several phone calls and emails to get things sorted out. But the staff at Rack Attack South is very good at being helpful and persistent. Calls to the main distribution number are usually lost in the mist somewhere!”

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(Online Store) - Posted 1 month ago

“I renetly bought a Yakima OnRamp LX2 rack for my eBikes - the folks in the Ottawa store were very helpful. I brought my bike in to make 100% sure it fit well on the rack and they were very accomodating.”

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(Online Store) - Posted 1 month ago

“We recently purchased two e-bikes and the Rack Attack staff were helpful pointing us to a bike carrier/rack that meets our needs. The rack is easy to install on the hitch and securing bikes is quick. Rack has locks for the hitch as well as for bikes. Rack arrived a few days later than promised, so there was a delay picking up one of the e-bikes. Will definitely return if we have other needs (roof rack, etc).”

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(Online Store) - Posted 1 month ago

“Fantastic customer support! I ordered a product from rack attack, and they reached out to me just to make sure everything in the order was correct, and to let me know of delays due to backorders, etc. I very much appreciated their thoroughness and attention to detail. Once the item arrived at the store, they delivered it the next day. Thank you, Rack Attack!”

Rack Attack 5 star review on 28th September 2026

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(Online Store) - Posted 1 month ago

“What a nice surprise to receive a Tuile pack sack in the mail after purchasing a Tuile bike rack! Thank you, Rack Attack, for the thoughtful gift and great service. It was a really nice unexpected touch!”

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(Online Store) - Posted 1 month ago

“I visited Rack Attack for a problem with my hitch and Tate fixed it on the spot, was super helpful and professional. I cannot recommend these guys enough! Thanks, Ana”

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Posted 1 month ago

“I got a new excellent advice on what I needed for my gear set up and a nice price discount. The people at the store were great and their priority was to get me what I needed as opposed to sell me what I did not want - as a consumer that is what you are looking for , a big thanks .”

Rack Attack 5 star review on 25th September 2026

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(Online Store) - Posted 1 month ago

“Rack Attack were responsive and communicative about my order, ensuring I was informed about the shipping time.”

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(Online Store) - Posted 1 month ago

“Investing into a solid Rack Attack, Bike Rack for a Madza 5 was a personal priority. Jerrad (Branch Manager) is friendly, inquisitive, supportive, professional and presented applicable options for a 1 1/4" hitch... *Reasonable Price Point* Thank you kindly for arranging a branch transfer and installing a few hours later. Moving FWD: The Forecast - Road Trips and Athletic (*Manual*) Biking Experiences.”

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Posted 1 month ago

“Great ordering experience!”

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(Online Store) - Posted 1 month ago

“While searching around for surf racks I came across Rack Attack. Went in and met Chris, who took the time to listen to me and make recommendations on my needs. I purchased the racks and had them install them and teach me. I went to California and went surfing with my friends , who were amazed at how sturdy the racks were. I then left and came back across the desert with my competition long board. Wind was blowing about 50 mph during the 300 mile trip. The board remained rock solid on the roof of my car. Thank you to Chris and Rack Attack for such great recommendations and installation. I have recommended them without fail and am now recommending them to my friends both in Las Vegas and San Diego. Thank you Chris for all you have done in helping me.”

Helpful Report

Posted 1 month ago

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Posted 1 month ago

“Rack Attack was very helpful and very nice to work with.”

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(Online Store) - Posted 1 month ago

“Details around the drop shipping have been sparse. Package has not been delivered despite saying it will be done 10 days ago.”

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(Online Store) - Posted 1 month ago

“This Thule Helium Pro bike carrier is super easy to install and great functional design. Service from Rack Attack staff was first rate.”

Rack Attack 5 star review on 20th September 2026

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(Online Store) - Posted 1 month ago

“The Thule T2 Pro XTR rack was super easy to assemble and fits the back of my truck perfectly. I especially like how much easier it is to load and unload bikes compared to my tailgate cover.”

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(Online Store) - Posted 1 month ago

“I purchased Evo cross bar system and Hullavator back in 2022-GREAT customer service with timely install of my systems and staff educated me on use of Hullavotor system. Now 4 years later, I had to re-install cross bars on current car-same make as old (totaled) car, but after cross bars had been sitting in my garage for 3 years and a move 6 months ago, I was missing literally 2 pieces-UGGGH! Had to order a set of needed equipment. The staff! Still great customer service, willingness to help along with their text and email system in place prompted me to go ahead and purchase needed items-GLAD I did, as it was the last set they had. Andon was great over the phone and in-store staff member helped me; I was in and out in no time. Thanks guys for helping me to get back to what I love after 3 years!”

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Posted 1 month ago

Rack Attack is rated 4.7 based on 5,274 reviews