Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,129 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,129 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 29th June 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack Rocks! While packing for a BWCA trip I learned my rack was stuck. I showed up at Rack Attack and they quickly diagnosed the problem and jumped into action. A few minutes later it was fixed and was on my way! Thank you!!”

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Posted 1 week ago

“Real customer service! Ordering, to deliver, to instal, was a breeze. Service there if you need it.”

Rack Attack 5 star review on 20th June 2026

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(Online Store) - Posted 1 week ago

“Incompetent and unprofessional. I placed an order 5 weeks ago. I received no comfirmation, no shipping info. No one answers the customer support line and no one retrns phone calls. And then they have the gall to carge my credit card for a product that has not shipped. Dealing with Rack attack is a nightmare, Buyer beware.”

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Posted 1 week ago

“I have had nothing but great experiences using Rack Attack in south Calgary. Mike was extremely helpful and went beyond in ensuring that my racks were installed properly in a timely manner. Amazing efforts by him as one of the racks was not an easy install. Responsive and capable, courteous and professional. I would not hesitate to highly recommend this location and Mike to make your install happen.”

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Posted 1 week ago

“Excellent customer service and very helpful! I came in to find a replacement part for my Bakflip MX4 and they were very knowledgeable about the parts. 10/10 I will come back in the future.”

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Posted 1 week ago

“Extremely disappointed with the service at Kitchener location. Ordered a hitch that was promised in a few days, but after two weeks and zero communication, it still hadn't arrived. I had to go into the store twice just to get info. On the first visit, I was promised a follow-up call within two days—which never happened. On the second visit a week later, I cancelled the order. Management seems non-existent, and the invoice they gave me was incredibly unprofessional (lowercase first name, and just phone number). I wouldn't trust them with my car after this experience.”

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Posted 2 weeks ago

“I bought my first ebike rack. And it didnt work out at all. Straps were too short and the claws couldn't reach or attach.but I lost the receipt and threw away the box. I went back. And they were so helpful. Not only did they replace it with a rack that fits my bikes better, but installed it and showed me some details I needed to know. Great product. Amazing service. Definitely itely will.go back again. Thanks so much.”

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Posted 2 weeks ago

“My experience with Rack Attack was fantastic. The staff were pleasant and were able to help me identify what we needed for our vehicle. They responded to my questions via email within a day. I received my purchase within a couple of days. The product was great quality. Thanks to the Rack Attack team!”

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(Online Store) - Posted 2 weeks ago

“I love my new Thule kayak rack. I came from a test drive and it's working great!”

Rack Attack 5 star review on 14th June 2026

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(Online Store) - Posted 2 weeks ago

“Great customer service, communication and fast shipping.”

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(Online Store) - Posted 2 weeks ago

“RackAttack Ottawa went well beyond the service I had expected. Wes was extremely patient explaining how the Hullivator worked, what types of racks were needed, etc. The quote was printed and clearly explained, my follow up phone calls were answered quickly and completely. They were amazingly helpful.”

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Posted 2 weeks ago

“I lost the keys to my bike rack. Went to Rack Attack south and the had me sorted and out the door in under 5 minutes!”

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Posted 2 weeks ago

“Great customer service to go with a quality bike rack. We selected the brake light with license plate holder. Service team insisted on unpacking the rack and testing the connections and lights to save us the hassle of a return trip to the shop. We are very pleased with the bike Epos 2bike rack. Our e-bikes weigh 60 lbs each and the rack holds them solidly. Attached photo of our rack installed.”

Rack Attack 5 star review on 13th June 2026

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(Online Store) - Posted 2 weeks ago

“Excellent service lots of knowledge. We didn't hesitate to buy our Thule rack from Rack Attack. They helped put the rack on our truck and off we went.”

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(Online Store) - Posted 2 weeks ago

“Vacationing from the east coast, we had an accident damaging our Thule 3-bike UpRide system on our truck. We stopped by Rack Attack on Thursday late afternoon and were assisted by Andrew. After examining the condition of our system, it was agreed that our system was a total wreck. Andrew was able to put together a new system from their inventory, installing it the next morning. We were grateful to resume our vacation. Very pleased with the service and the new equipment. Thank you Andrew!”

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Posted 2 weeks ago

“Great service. Staff had very positive attitudes. Aligns well with the products they sell that keep people active.”

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(Online Store) - Posted 2 weeks ago

“The product seems to be of good quality. A couple of parts were missing, but they were not needed for my vehicle. It was difficult to get in touch with Rack Attack staff. When I finally did manage to connect with a staff member who could answer my questions, the conversation was reasonably helpful. However, an installation video that I was promised never arrived. I suspect that the reason may have been that the staff member tried texting the video to the number I was calling from—which was a land line, so obviously this would not work. Staff members should confirm that their intended recipients are using a cellphone before texting—many of us who live in rural areas use our land lines for such calls, since the cell signal is unreliable and calls are sometimes dropped.”

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(Online Store) - Posted 2 weeks ago

“I was very happy with the customer service at rack attack in Framingham ma in deciding the type of kayak rack and its installation in particular, I decided on a hullavator. Matt was very patient, despite being very busy, to take time to show me how to do this and watch me do this by myself.”

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Posted 2 weeks ago

“Awesome products and service. Shipped so quickly.”

Rack Attack 5 star review on 11th June 2026

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(Online Store) - Posted 2 weeks ago

“Rack Attack far exceeded my expectations. From correcting my order prior to it being shipped (when I ordered the wrong part number) to updating me through text messages, to having it on my front door the next day, I couldn’t have asked for a better experience.”

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(Online Store) - Posted 2 weeks ago

Rack Attack is rated 4.7 based on 5,129 reviews