Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,094 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,094 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 11th June 2026

732

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and easy to use website. Delivery was fast and packaging protected my order very well.”

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(Online Store) - Posted 2 weeks ago

“Unfortunately the owner is ignorant and was downright rude. He spent 45 minutes in an engaging conversation with another customer while I waited patiently to ask a question about adapter mounts for my Yakima kayak accessories. Finally, he acknowledges me waiting. He didn't have any adapters in stock and didn't look at my rack to give advice. Suggested I order some in (pay in advance) and then come back in when they arrive to see if they work. In the meantime he reluctantly agreed to look at my rack but not before starting up with yet another customer while I waited for 10 more minutes. I left in frustration after spending about an hour. Really n o need to be that rude, is there? Popped over to Rack Stop in North Van. Customer service was night and day difference. Much more inventory in stock and courteous and very helpful staff. Problem solved!”

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Posted 2 weeks ago

“2nd time getting some rack accessories from them. Very happy with their quick shipment and support. This time I fixed an issue where I was using the old top drips (which attach directly to the rack) which meant my paddles were on either side of the roof rack and when I have the rod box next to the rack one of the paddles was just very hard to reach. Then I found out there is a newer version of the top grips that can go into the t-slots my HD bars have, and the bars have slots on the bottom as well. So, now the paddles are the easiest thing to reach and problem solved.”

Rack Attack 5 star review on 23rd May 2026

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(Online Store) - Posted 2 weeks ago

“Thank you.”

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(Online Store) - Posted 2 weeks ago

“Swung by the SM Shop today to see if they could assess my Thule Apex Bike Rack. They were super helpful and fixed all the little things on it immediately:) I was outta there in no time! Good People!!”

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Posted 3 weeks ago

“The staff were quite friendly but aside from that the customer service was quite disorganized throughout the whole process of purchasing a roof rack online. Had to chase them down multiple times for payment confirmation’s and shipping information. Everything ended up taking much longer than it needed to.”

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Posted 3 weeks ago

“I recently completed and on-line purchase of Thule raised rail mounts and the 150cm (60") Wingbar. I was impressed, that prior to completing my order, they reached out to me to point out that the bars were much longer that the typical length for my vehicle, and wondered whether I had erred, or had deliberatly ordered them. I had in fact ordered the longer bars to accommondate 2 sets of Thule Hullavators and 2 kayaks, which together needed the extra length. The delivery arrived in good order 3 days later.”

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(Online Store) - Posted 3 weeks ago

“Thanks live the cradles!”

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(Online Store) - Posted 3 weeks ago

“Quick and trouble-free delivery. Price was competitive. I also enjoy that they make instructional YouTube videos about the products they carry. Shows knowledge and confidence about what they sell. I didn't have a need for their after-sales services (warranty, returns and such), but I will update the review accordingly if it gets there.”

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(Online Store) - Posted 3 weeks ago

“Great customer service and installation of rack and hitch in Tigard Oregon”

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Posted 4 weeks ago

“Charles at Rack Attack Frisco was terrific: great outreach, really friendly. He grasped what I wanted immediately and had a super recommendation. Within 20 minutes of getting to the store, I was out the door with my Thule cargo carrier installed, and a thorough walk through. Fabulous customer service from the entire team.”

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Posted 4 weeks ago

“Being able to change out the stock roof rack on our new to us 2010 Honda Element was great. Now we can carry our Thule box and our kayaks. Thanks!”

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