Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,954 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,954 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“in store got good service but didn't have everything I needed so ordered online. Issue with my order as not all the parts came with the order (missing one box). Was fix reasonably quickly but was still a hassle.”

Helpful Report

(Online Store) - Posted 1 month ago

“Wrong parts sent, sweet roll kayak rack missing screws.”

Helpful Report

(Online Store) - Posted 1 month ago

“Staff said the $750 purchase of multiple products would work. They didn’t. I would have had to take a box cutter to cut into the roof. So I returned the products. And now over 3 weeks and only a partial refund has been issued despite multiple follow ups.”

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(Online Store) - Posted 1 month ago

“Wow Team! That was quick! I loved that I was able to track my purchase from start to finish. Thanks Rack Attack. We’ll be doing more business in the future.”

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(Online Store) - Posted 1 month ago

“Good follow up on a back order item! Great service!”

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(Online Store) - Posted 1 month ago

“Shipped the same afternoon, and arrived next business day. Astounding.”

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Posted 1 month ago

“Really enjoying my new cooler. Thanks.”

Rack Attack 5 star review on 4th October 2025

Helpful Report

(Online Store) - Posted 1 month ago

“Not impressed overall, won't make business with them again. The good: large inventory and fast service. The bad: it took Rack Attack a week to contact the brand of the first product I was trying to buy, and then the product was backordered. Advice about common products is often irrelevant or just wrong. There were mistakes in the last estimate I received, so I ignored it and placed my order online based on my own research and direct contacts with the brands, which were more responsive and knew their products better. After my order, I didn't receive a tracking number until I requested it. Of course, UPS is now one week late, and still bullshitting that I was not home and will come the next day, even if I was and they don't come the next day, as usual. Rack Attack hired UPS; you're responsible for it. I will probably order from Amazon or directly from Thule or Yakima next time. Sorry, I always try to support Canadian businesses, but you lost me as a customer by your own fault. If I know more about a product than the staff and I can buy the product directly from the brand, you're in trouble as a retailer.”

Helpful Report

(Online Store) - Posted 1 month ago

“Easy purchase. Got my Tonneau cover quickly.”

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(Online Store) - Posted 1 month ago

“I was very pleased to find Rack Attack was able to find what I needed for my bike rack. They were pleasant to speak to on the phone and I would definitely buy from them again.”

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(Online Store) - Posted 2 months ago

“Great service, great product and a willingness to get everything done right”

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Posted 2 months ago

“Sent an email question, never had a response. Website is confusing as all hell.”

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(Online Store) - Posted 2 months ago

“Good advice, product as described, delivered on time.”

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(Online Store) - Posted 2 months ago

“I ordered this rack from another company first, based on a personal recommendation. They took my order and charged my card, but never delivered after three weeks! Cancelled that one and ordered from Rack Attack by phone to ensure it was in stock. Great customer service on the order phone. It was shipped the same afternoon and arrived the next business day. Astounding. Highly recommended!”

Helpful Report

(Online Store) - Posted 2 months ago

“Once the item was in Canada it only took a few days to be delivered.”

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(Online Store) - Posted 2 months ago

“My purchase has been a dismal experience. After waiting 6 weeks for the rack I discovered that parts are missing. Neither Rack Attack or Rocky Mount are able to help me. The bolts are not available in the hardware store. Rocky Mount does not return my calls or emails. Rack Attack is unwilling to take the bolts out of another rack to make mine work. It is going to have to go back. I'm sad, I really wanted this rack, but now I gear warranty service doesn't exist.”

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(Online Store) - Posted 2 months ago

“Excellent prompt service!”

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(Online Store) - Posted 2 months ago

“Stopped in to see Sam today for removal of an existing Thule rack (cross bars & feet/podium) on my Land Rover. Sam went out to the truck, he had it off in 10 minutes and disassembled into its constituent parts. Sam also took the time to show me how the parts connect together. No charge for his time and expertise. I'll be back with my new truck and highly recommend.”

Helpful Report

Posted 2 months ago

“We placed an order for a tonneau cover for our truck back in March and have had nothing but issues since. The first few covers we received were damaged, and the most recent one was installed already damaged by Rack Attack themselves — which they acknowledged. They promised to replace it, but five months later, we still don’t have a proper, non-faulty cover. We paid $3,500 for this product, and what we got was a defective cover and zero follow-through. Every time I call, there’s a new excuse about paperwork or delays, but I’ve never received a proactive update or follow-up unless I chase them down myself. It feels like they’re hoping the issue will just go away if they ignore it long enough. The customer service has been truly disappointing — unaccountable, not proactive, and lacking any real urgency or responsibility. I’ve also since heard that other customers have had similar experiences with this store, which unfortunately doesn’t surprise me anymore. I would highly recommend avoiding this location if you value your time, your money, and decent customer service. It’s been an incredibly frustrating experience, and nothing has been done to make it right.”

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Posted 2 months ago

“Excellent service and help with technical issues”

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(Online Store) - Posted 2 months ago

Rack Attack is rated 4.7 based on 4,954 reviews