Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,908 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been customers for 20+ years, since the days you had a shop on Richmond Road. We cannot say enough about the outstanding knowledge and service we receive from you and your team at every single visit... thank you, we are customers for life!”

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Posted 3 weeks ago

“I had a them install 2 Thule Hullavators on my 2019 Rogue. They took the stock Nissan racks off which proved to be an issue as some of the bolts were ceased. They installed the new Thule cross rails after we tried several models to meet my wishes. To be honest I was somewhat picky about the final install. Manny and Seth were great throughout the process. They wanted to be sure I was 100% satisfied. Great job guys. I would absolutely recommend Rack Attack for your rack needs.”

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Posted 3 weeks ago

“great customer service and fast delivery. would highly recommend!”

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(Online Store) - Posted 3 weeks ago

“First time at this business. Fabulous experience. Excellent service. Very courteous staff. And the products I purchased were on sale! What’s not to love about this location?”

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Posted 3 weeks ago

“Good stuff. Quite pleased.”

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(Online Store) - Posted 3 weeks ago

“Quick response and shipping”

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(Online Store) - Posted 3 weeks ago

“$6.99 for a spare key...$94.50 for shipping to BC. What are you people thinking?”

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Posted 3 weeks ago

“I ordered a Rocky Mount Backstage bike rack from Rack Attack. It arrived in 4 days, well packaged. The box was banged up during shipping, but the rack inside was spotless. I paid $150 less than I was able to find at other sites and there was an even bigger delta to what my local rack shop was charging. I'd definitely give them fist shot at getting by business next time I'm in the market.”

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(Online Store) - Posted 3 weeks ago

“So, so glad I found this KOP Rack Attack! Was hoping to get some part and service support for an older roof rack, and I definitely came to the right place. Malachi was pleasant and helpful, going out of his way to help me diagnose and repair some issues to get my rack back up and operational. He provided tools and advice, as well as a new lock system at basically no charge. Thanks to his fantastic customer service, I was able to use a rack I thought was a “goner” to move my son off to college with ease. It is becoming rare to find such excellent customer service anywhere these days. There is no question I will be back to Rack Attack when I need new products, and I will be sure to recommend the same to all my friends. Thanks!!”

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Posted 4 weeks ago

“Wow- the customer service here is second to none! I was having issues with fitting a previously purchased rack onto a new vehicle. The guys at the store were so very helpful and aided me in making a perfect fit. They above and beyond. Thank you!!!!”

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Posted 4 weeks ago

“Purchased a cover for my Dometic cooler. Communication was great and shipping was quick.”

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(Online Store) - Posted 4 weeks ago

“Terrible experience so far. The order was missing the torque key. And after more than 10 days trying to get that part someone at their "help center" told me to go to home depot and buy the missing key. I paid full price so I expect a complete product, not someone to tell me to go buy it somewhere else”

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(Online Store) - Posted 4 weeks ago

“Quick order processing when I really needed it!”

Rack Attack 5 star review on 18th August 2025

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(Online Store) - Posted 4 weeks ago

“I was quoted a month out on a rack for my Tacoma from a local bike shop. I called rack attack and my parts showed up in 2 days. I will recommend them to everyone. Great customer service.”

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(Online Store) - Posted 1 month ago

“I took my SUV into this location to install a tow assembly for my Seadoo Trailer. The manager was very helpful and knowledgeable and the installation was completed in one day. When I picked up my vehicle the manager took time to show me how to remove the tow assembly from my vehicle and gave me other pointers which were much appreciated. After I picked up my vehicle I took it to a local car wash for an "inside and outside" clean. The interior cleaning required me to leave the vehicle and turn off the motor. When the cleaning was completed I tried to restart the car but the motor would not restart. None of the car accessories (radio, lights, heater) would work either. I was about to call CAA when the car wash manager suggested that we check the electrical connections. We found the the connections had not been properly tightened by Rack Attack when they installed the tow assembly. Once the connectors were tightened the car worked immediately. I returned to the Rack Attack location and expressed my disappointment to the manager. But for this unfortunate but fully avoidable incident, I would have given my experience with this Rack Attack location a five star rating.”

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Posted 1 month ago

“I was very happy with the installation and service!”

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(Online Store) - Posted 1 month ago

“For many years I have bought all my bike racks from Rack Attack. Before I took delivery of my 2015 BMW X5, in 2015, Rack Attack informed they could not install a trailer hitch to carry a Thule rack without cutting a hole in the bumper, obviously not something I wanted to do. So I reluctantly bought BMW's proprietary rack. Today a necessary piece fell off and I could not get back on. At the Toronto store Tate took his time to reinstall the piece. He patiently tried several tools until he make it happen. Although I did not buy the rack from Rack Attack, he refused to charge me for the repair. So thanks Tate and Rack Attack for exceptional skill and service.”

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Posted 1 month ago

“Gio and Chris absolutely set the bar with exceptional customer service! I came in with a problem and left with a hassle-free solution. They have a wide variety of quality products and are quick with repairs, maintenance, and warranty replacements. These guys are competent and great to work with………. Thank you!👍🏾”

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Posted 1 month ago

“Upon placing my order, a RackAttack rep reached out to say the item was discontinued. This gave me an opportunity to order another unit and not miss my trip departure deadline. Curt unit is good and does not make any road noise. Seems well build although when it arrived, it was a little banged up. Had to trim some screws to make it work better. Theres tons of space for stickers too!”

Rack Attack 5 star review on 11th August 2025

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(Online Store) - Posted 1 month ago

“Ordered a roof rack system with another seller only to find out a week later that it was back ordered. I needed the product quickly. Spoke to Brody who set me up with a Thule Evo fit kit for my Chevy Equinox and he was able to get it to me the next day. Super happy for the help and fast service.”

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Posted 1 month ago

Rack Attack is rated 4.8 based on 4,908 reviews