Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,024 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you enjoy paying double for the wrong products and being "ghosted" by customer service like a bad Tinder date, Rack Attack Vancouver and Rack Attack Online is the place for you. For everyone else: run. I have been a generationally loyal customer of Rack Attack. My family has used them for years, but that ends today. 1. The Physical Store Failure The level of technical failure at the Vancouver location is almost impressive. An employee walked outside, physically looked at our vehicle, confirmed the make/model/trim, and still entered it into the system incorrectly. But here’s the kicker: even with the wrong car logged, the parts he picked should have fit. He managed to be wrong about the data entry and wrong about his own inventory simultaneously. It’s a double-layered cake of incompetence. 2. The Online Nightmare Thinking the brick-and-mortar store was just a fluke, I made the mistake of using their online shop. It was worse. The Double Charge: They billed me twice for the same order. The Pricing "Error": Not only did they double-charge my credit card for a single order, but they also tacked on a $75 shipping fee. My order total was over $1,000, and their own website clearly states shipping is free for orders over $200. So, for those keeping score: they ignored their own free shipping policy and then—just for fun—charged me that entire incorrect amount twice. 3. The "Cowardly" Customer Service This is where they truly earned this review. When I called to fix the initial in-store errors, I was told I’d be "transferred" to someone who could help. The line went dead. I tried calling back 7 times over 30 minutes, and it rang out to voicemail every single time. Suspecting I was being screened, I called from my partner's phone. Low and behold, they picked up immediately. It was the exact same representative I had spoken to the first time. They weren't "busy"—they were actively dodging my phone number to avoid dealing with the mess they created. 4. The Final Straw: I returned the incorrect items. Even though I have tracking showing the package was delivered and signed for by a specific employee, the store now claims they "can't find" one of the boxes. Final Verdict Rack Attack doesn't just lack technical expertise; they lack basic professional integrity. They sell you the wrong gear, overcharge you for shipping, double-bill your card, hide from your phone calls, and then lose your returns. Do not give this company a single cent. Rack Attack doesn't care about their history with customers or their own professional integrity this is a decades-long relationship ended by pure negligence. Save yourself the inevitable headache and the financial drain: buy your gear literally anywhere else.”

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Posted 3 weeks ago

“Great customer service by Justin. Ready on time. Explained the set up. Never rushed. And several compliments the first wknd we had it on. Looks great on the car. And fit 6 pairs of skis giving us our room back in the car:)”

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Posted 3 weeks ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

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Posted 4 weeks ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

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Posted 4 weeks ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

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Posted 4 weeks ago

“Had the exact parts I needed and shipped them quickly.”

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(Online Store) - Posted 4 weeks ago

“Beau rack semble très solide”

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