Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,369 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,369 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 28th April 2024

569

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack attack as a retailer is fine. No problems.”

Helpful Report

Posted 1 month ago

“Excellent service with purchase and install, and adjusting install of Cargo Box on UX250h. Two in-person events and just a phone call to determine if an appointment was needed. Very efficient. I see that this request for comment pertains to the Moki door step that I bought on line after. Purchased that over the web. It's great.”

Helpful Report

Posted 1 month ago

“excellent service, quick delivery”

Helpful Report

Posted 1 month ago

“I stopped in to get help getting new locks for my Yakima racks after losing the original keys. The staff helped me out with perfect customer service. We identified the key code and even replaced the cores with ones they had on hand. Since we swapped cores, they didn’t even charge me. You don’t find service like this often this day and age.”

Helpful Report

Posted 1 month ago

“Rack Attack responded very quickly to my order and it was deliverd immediately. When I spoke to them on the phone they were very professional and courteous.”

Helpful Report

Posted 1 month ago

“Easy order. Prompt shipment of pristine item.”

Helpful Report

Posted 1 month ago

“Delivery only took 3 business days. Product arrived as described in perfect condition.”

Helpful Report

Posted 2 months ago

“Loved the detailed videos showing the different types of bike racks. Definitely helped me choose the Kuat Sherpa 2.0. Ordering was very easy and shipping was extremely fast. Nothing but a positive experience with Rack Attack.”

Helpful Report

Posted 2 months ago

“Rack Attach was very knowledgeable when I called in asking questions. They answered my question quickly and shipped everything even faster.”

Helpful Report

Posted 2 months ago

“You never have the items I order in stock even when you say you do. Every order gets backordered with no follow up”

Helpful Report

Posted 2 months ago

Sam, I am sorry to hear about your experience with Rack Attack. I will reach out to you right away, via email. Thanks, Matt Rack Attack

Posted 2 months ago

“Outstanding service, and of course, great products! 👍”

Helpful Report

Posted 2 months ago

“Quick delivery, easy installation.”

Helpful Report

Posted 2 months ago

“Excllent. My roof box key broke off and I had a trip in two days. They got me the keys in time ordered in from Toronto and threw in an extra key.”

Helpful Report

Posted 2 months ago

“Fast turn around time and the product was great!”

Helpful Report

Posted 2 months ago

“Rack Attack of Tampa provided me with GREAT service. Hunter went out of his way to assist me with selecting and installing several necessary adaptors so that I could get my Thule Bike rack to fit my new Subaru. Thank you. HIGHLY RECOMMENDED!”

Helpful Report

Posted 2 months ago

“Great service and prices. This is better than going to the dealer directly.”

Helpful Report

Posted 2 months ago

“I phoned Turk in the King of Prussia store for help with Thule racks. He spent a lot of time answering my questions and it was very productive. Previously, I tried to get the answers I needed online but was unsuccessful. There is nothing that compares to speaking to a live person. There are issues with communication that can't be resolved online. I was under the impression (after using many racks) that all racks clamped onto the fixed roof mounts. Turk explained that some Thule racks are screwed into the roof mount. Major difference. Extremely helpful. Thank you Turk; Rack Attack.”