Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,904 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,904 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was confused about what I needed to haul a pair of kayaks, so I drove to the Skokie, IL store where Nick spent as much time as I needed to explain the options that were available. I didn't buy then, but called back a few days later and he placed my order, matching a competitor's price. One item wasn't available locally and, rather than have to wait for it or pay an expediting fee, he was able to have it shipped from another store. They got me up and running quickly and we enjoyed our first kayak outing today!”

Rack Attack 5 star review on 18th July 2025

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(Online Store) - Posted 1 month ago

“Our Rak Attack professional immediately understood our hitch bike rack problems and provided multiple solutions at a very competitive price. Thank You! long version: Our camper van needs to transport 2 mountain bikes and still have full access to the back of the van with doors wide open. There are several dimensions whereby some racks simply won't allow. Further more our other car (Impreza) rides low and some racks will grind on the ground on uneven surfaces. Our salesman carried out a couple rack options to our van and I tested with a bike. It was excellent to 'immediately' observe how things worked. Thanks Greg - we are Happy campers and Mtn bikers.”

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Posted 1 month ago

“The team in the Victoria store were great. My rack got delayed so I never had it delivered to my house I had to travel back down to Victoria to pick it up. Not the fault of the team in Victoria miss communication from elsewhere.”

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(Online Store) - Posted 1 month ago

“I haven’t received the shipment! Please call me to discuss. John Ward john.w.ward.21@gmail.com 214.675.5160”

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(Online Store) - Posted 1 month ago

“The video explaining the installation of the thule easy fold xt was very helpful”

Rack Attack 5 star review on 16th July 2025

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(Online Store) - Posted 1 month ago

“Easy to navigate site, purchase the product and quick shipping.”

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(Online Store) - Posted 1 month ago

“Two things very happy that Rock attack opened a store in Vaughan. Also the service I got from ReileySimpson was exceptional. Extremely helpful, very thoughtful and courteous. Too bad more businesses didn’t have people like him.Dorothy P. Sudbury Ont”

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Posted 1 month ago

“Great product, good communication, quick shipping. Very happy with the purchase. Have used Rack Attack in the past beyond this recent purchase and they've always been great. Will continue to use.”

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(Online Store) - Posted 1 month ago

“Top notch customer service. From me describing my needs to the recommendation of the products that would serve those needs. It was a smooth process. When it came time to install everything, I had exactly every part needed to fit my new Tacoma perfectly. In my 63 years, that is a cherished rarity. However, the most important aspect is my wife is very happy. Great job Gentlemen. Before and after pictures provided. I should mention that the dealer provided the side steps as part of my wife's sales negotiation.”

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Posted 1 month ago

“Rack Attack's site was easy to navigate and the order process was smooth. They had the parts I needed readily available. The products arrived in perfect condition on time. Overall shopping with Rack Attack was a great experience and I would recommend them to anyone looking to purchase a rack.”

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(Online Store) - Posted 1 month ago

“The product showed up as exspected with no damage. Had some questions about the install and the were answered promply with helpful videos.”

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(Online Store) - Posted 1 month ago

“Service beyond my expectations' Bought a rack system from Real Truck. Once i saw the install paper work realized I was in over head. Real Truck web site said Rack Attack was a preferred vendor. Took a chance and drove over. Upon arrival met by Matt where I explained my need. I was floored with his response of we can do it today. An appointment was made and for that afternoon. Fast forward, Job completed and looks perfect. Was more than pleased with the professional way this was handled. I would absolutely recommend Boston Rack Attack for your racks and carriers. Thanks again Matt.”

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Posted 1 month ago

“I ordered an extra key and paid extra for faster shipping. We were leaving the evening of the 3rd for vacation. I got an email on the 2nd saying it was running late so I not only paid extra for shipping but we didn’t get the key so could not use the storage unit got the car. I never would have order had I known it would take till the following Monday.”

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(Online Store) - Posted 1 month ago

“In our modern world where businesses overpromise on virtually everything, Rack Attack has more than met my expectations. Two different hitch installations with a difficulty rating of 9/10. Nathan did a fantastic job, all within the time frame estimated. (And no "extra" parts left over.) Friendly, look-you-in-the-eye type people. You get what you pay for at Rack Attack in Minneapolis, MN. And that's a GOOD thing!”

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Posted 1 month ago

“My friend and I visited Vaughn location and Riley was superb. Although my friend had purchased her Thule crossbars at a different Rack Attack location, Riley was more than willing to assist with the issue my friend was having upon installing her crossbars. Her primary issue was getting the Thule specific Allen key to make the clicking or ratcheting sound which indicates appropriate tautness. He explained how it is supposed to work and at the same time went out of his way to install her Thule crossbars on her vehicle. We were very impressed with the service at the Vaughn Rack Attack location. Definitely recommend them for excellent customer service. Thanks again Riley!!”

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Posted 1 month ago

“I received great technical guidence from the sales team for the Yakima roof bars. I am having a Telluride and if I didnot get the feedback I would have likely bought the Kia recommemded roof bars whioch would not work per TentBox sales. The delivery and its timelimne met the advertised one. Thank you and keep up the good work!”

Rack Attack 5 star review on 9th July 2025

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(Online Store) - Posted 1 month ago

“Jay, Dray and Rob are true professionals (Bailey’s Crossroads, VA) - they provided the best shopping experience I have ever had. Thank you very, very much!”

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Posted 1 month ago

“Stopped by on busy Sunday to get help removing old crossbars. Graciously took the time to take them off without hassle. Been going to this store for years, and this will keep me coming back.”

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Posted 2 months ago

“Exactly what I needed order processed shipped quickly will use rack attack in the future”

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(Online Store) - Posted 2 months ago

“Couldn’t have asked for better service, Rack Attack is awesome! Highly recommend.”

Rack Attack 5 star review on 3rd July 2025

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(Online Store) - Posted 2 months ago

Rack Attack is rated 4.8 based on 4,904 reviews