Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,977 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 16th January 2026

Molly S

Rack Attack 5 star review on 28th December 2025

Anonymous

722

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Service”

Helpful Report

(Online Store) - Posted 2 months ago

“My sales guy was excellent and the products always perform as advertised.”

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(Online Store) - Posted 2 months ago

“All my questions were answered! And the delivery was on time! Both were very important because I was purchasing just the Thule kit to install my Jetta Thule Rack in my new Mitsubishi, and I had doubts regarding what was needed. And I saved money on the delivery because they were shipped from Florida. Excellent support!”

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(Online Store) - Posted 2 months ago

“in store got good service but didn't have everything I needed so ordered online. Issue with my order as not all the parts came with the order (missing one box). Was fix reasonably quickly but was still a hassle.”

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(Online Store) - Posted 2 months ago

“Wrong parts sent, sweet roll kayak rack missing screws.”

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(Online Store) - Posted 2 months ago

“Staff said the $750 purchase of multiple products would work. They didn’t. I would have had to take a box cutter to cut into the roof. So I returned the products. And now over 3 weeks and only a partial refund has been issued despite multiple follow ups.”

Helpful Report

(Online Store) - Posted 3 months ago

“Wow Team! That was quick! I loved that I was able to track my purchase from start to finish. Thanks Rack Attack. We’ll be doing more business in the future.”

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(Online Store) - Posted 3 months ago

“Good follow up on a back order item! Great service!”

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(Online Store) - Posted 3 months ago

“Shipped the same afternoon, and arrived next business day. Astounding.”

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Posted 3 months ago

“Really enjoying my new cooler. Thanks.”

Rack Attack 5 star review on 4th October 2025

Helpful Report

(Online Store) - Posted 3 months ago

“Not impressed overall, won't make business with them again. The good: large inventory and fast service. The bad: it took Rack Attack a week to contact the brand of the first product I was trying to buy, and then the product was backordered. Advice about common products is often irrelevant or just wrong. There were mistakes in the last estimate I received, so I ignored it and placed my order online based on my own research and direct contacts with the brands, which were more responsive and knew their products better. After my order, I didn't receive a tracking number until I requested it. Of course, UPS is now one week late, and still bullshitting that I was not home and will come the next day, even if I was and they don't come the next day, as usual. Rack Attack hired UPS; you're responsible for it. I will probably order from Amazon or directly from Thule or Yakima next time. Sorry, I always try to support Canadian businesses, but you lost me as a customer by your own fault. If I know more about a product than the staff and I can buy the product directly from the brand, you're in trouble as a retailer.”

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(Online Store) - Posted 3 months ago

“Easy purchase. Got my Tonneau cover quickly.”

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(Online Store) - Posted 3 months ago

“I was very pleased to find Rack Attack was able to find what I needed for my bike rack. They were pleasant to speak to on the phone and I would definitely buy from them again.”

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(Online Store) - Posted 3 months ago

“Great service, great product and a willingness to get everything done right”

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Posted 3 months ago

“Sent an email question, never had a response. Website is confusing as all hell.”

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(Online Store) - Posted 3 months ago

“Good advice, product as described, delivered on time.”

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(Online Store) - Posted 3 months ago

“I ordered this rack from another company first, based on a personal recommendation. They took my order and charged my card, but never delivered after three weeks! Cancelled that one and ordered from Rack Attack by phone to ensure it was in stock. Great customer service on the order phone. It was shipped the same afternoon and arrived the next business day. Astounding. Highly recommended!”

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(Online Store) - Posted 3 months ago

“Once the item was in Canada it only took a few days to be delivered.”

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(Online Store) - Posted 3 months ago

“My purchase has been a dismal experience. After waiting 6 weeks for the rack I discovered that parts are missing. Neither Rack Attack or Rocky Mount are able to help me. The bolts are not available in the hardware store. Rocky Mount does not return my calls or emails. Rack Attack is unwilling to take the bolts out of another rack to make mine work. It is going to have to go back. I'm sad, I really wanted this rack, but now I gear warranty service doesn't exist.”

Helpful Report

(Online Store) - Posted 3 months ago

“Excellent prompt service!”

Helpful Report

(Online Store) - Posted 3 months ago

Rack Attack is rated 4.7 based on 4,977 reviews