Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,904 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,904 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase the Yakima jetstream rack for my 2019 Honda accord. The sales rep was really helpful in helping me choose the parts for my car. Got everything shipped to my house. One item was damaged but customer service was great in helping me replace the part. Great experience.”

Rack Attack 5 star review on 7th August 2025

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(Online Store) - Posted 1 month ago

“Item fits perfectly and was delivered very quickly.”

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(Online Store) - Posted 1 month ago

“Justin was superb in getting new BaseClips ordered and sent very quickly. When I had an issue with a tower, he shipped a new one right away and was extremely helpful. I've bought my whole system through these folks at Rack Attack Toronto and it's so helpful when you call them and they have access to your whole system. Kudos Justin and the gang!”

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Posted 1 month ago

“Excellent experience with RACKATTACK. EJC”

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(Online Store) - Posted 1 month ago

“Responsive and helpful staff.”

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(Online Store) - Posted 1 month ago

“Max and Sebastien were incredibly kind and helpful and quickly fixed my Thule cargo box. Amazing!”

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Posted 1 month ago

“If you like easy parking access, a clean and organized showroom, superior and friendly customer service, knowledgeable employees, straightforward easy to work with people then Rack Attack in Tustin is a “must” for you! They met and exceeded a price quote from another well know company and their installation of my Yakima Timberland towers and crossbars was flawless and timely. I am completely satisfied in every aspect of service from Rack Attack guys, Son and Andrew! Thank you so much! You exceeded my expectations 🤩”

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Posted 1 month ago

“Great shop, both online and in person. Very knowledgeable staff that really want to look into your personal situation and come up with a solution that best fits your traveling needs. Great products, super helpful staff. Highly recommended.”

Rack Attack 5 star review on 30th July 2025

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(Online Store) - Posted 1 month ago

“Cross bars fit perfectly on my 2023 AT4X”

Rack Attack 5 star review on 29th July 2025

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(Online Store) - Posted 1 month ago

“I bought a fit kit from you and paid for faster shipping. IT was supposed to be deliver by a certain date but it was sent back by request of the sender the day it was supposed to be delivered. I had to cancel my trip and was promised a new one would get sent out right away Monday. Instead I was told they were waiting for it to get returned before shipping me a new one. Communication was great until that Monday then no resolution. I finally just cancelled the order and asked for a refund and ordered one direct from thule. Although it may not have been the error of rack attack for the failed first delivery, how it was handled after made me not want to work with the company again.”

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(Online Store) - Posted 1 month ago

“The video about the Thule TopRide was helpful, and shipping was fast. Thanks!”

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(Online Store) - Posted 1 month ago

“Good, easy experience getting new Yakima rack and some parts for an existing one. Used for bikes, a rowing shell, and a Thule box. Support/help was outstanding. Brian I think was really good dealing with my dumb questions. Highly recommended.”

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(Online Store) - Posted 1 month ago

“I was having trouble determining which cargo box would fit my van. I called the Rack Attack customer service and spoke to Brodie, who was very helpful. Since there is a store that was about a half hour from me, we both decided that it would be best for me to head over to the store and have my vehicle measured to make sure the box I wanted would fit. I went to the King of Prussia location and Brendan, the manager, was amazing. He went above and beyond to help us. He was so polite, professional, knowledgeable, and personable. Best customer experience ever! And my new cargo box is amazing. Thank you Rack Attack!”

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Posted 1 month ago

“My order arrived on time and in perfect condition. I would order from your website again without hesitation.”

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(Online Store) - Posted 1 month ago

“I purchased Yakima crossbars and towers to mount my Yakima Deepspace 10 box and was extremely happy with the service I received. The entire process was easy and professionally handled. I would definitely recommend!”

Rack Attack 5 star review on 23rd July 2025

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(Online Store) - Posted 1 month ago

“Offered parts no charge to help me self install. Very generous & genuine. Recommended”

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Posted 1 month ago

“I had the rear hinge break on my Thule rack. It was a relatively new model and was hoping they would carry the part. I called and spoke with Ed in the Las Vegas store and he told me come on in, he thought he had the proper hinge, and would order one if he didn't. I drove down and met with Ed. We walked out to the car and popped out the broken one. He came out a minute later with a new one and popped it in. It worked perfectly! I locked up the rack and finished up. I was in and out in less than 10 minutes! Ed was awesome and Rack Attack has been great! I would definitely recommend them for any kind of product or trouble shooting....”

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Posted 1 month ago

“Purchased my cargo box at the St Louis Park location. Guys were very helpful with the purchase and the install. But even 2 years after my initial purchase, I stopped in for some help with the box and the service was fantastic. Will definitely be back here in the future.”

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Posted 1 month ago

“Good service overall from the tech line that I call. Didnt receive any shipping tracking number and it was very complicated with Thule.”

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(Online Store) - Posted 1 month ago

“We brought by our used Yakima 16 carbonate (not purchased at Rack Attack) which was having unlock issues, and after 15 minuties they fixed our issue at no charge. Very nice! We will always purchase from them moving forward.”

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Posted 1 month ago

Rack Attack is rated 4.8 based on 4,904 reviews