Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,767 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 13th May 2025

Anonymous

Rack Attack 5 star review on 6th May 2025

Cathy R

Rack Attack 5 star review on 2nd May 2025

Hursel M

691

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am deeply appreciative of the great work that Brian and his team did with installing both a rooftop and hitch-mounted rack on my Jeep Grand Cherokee. Wonderful communication with the team about what I needed. They also sourced a part that I needed from Rhino Rack. The installation quality was excellent and the pricing was very fair—with the work completed on-time. I will absolutely be a return customer.”

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Posted 1 month ago

“Great service and prompt responce and delivery for some spare parts for our new EXO Swing Base before we head out on a two month trip.”

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(Online Store) - Posted 1 month ago

“Ordered bike rack online. before shipping they called and cofnirmed all details. Received the product within 3 days! Great service.”

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(Online Store) - Posted 1 month ago

“Super responsive, quick and good work, and convenient to have a place like this (still) in San Francisco. Highly recommend!”

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Posted 1 month ago

“Couldn’t have made the trip without the new rack 🤙”

Rack Attack 5 star review on 31st March 2025

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(Online Store) - Posted 1 month ago

“Excellent customer service, went well beyond what they needed to, would recommend them for all your needy”

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Posted 1 month ago

“Rack attack is all about customer service! I will use them again and again! Thanks Rack Attack!”

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(Online Store) - Posted 1 month ago

“Last Fall we bought a great Yakima tilting bike rack (with a loading ramp that could accommodate the weight of my new EBike), down in Colorado Springs, near where we live. The key got broken in the lock and the 2nd key got misplaced. We have had a DIFFICULT and TIME CONSUMING time trying to find a way to get new keys from the place we purchased it...got no where. Today, I went into Rack Attack on Evans in Denver (not the company or chain we originally bought it from, but they carry Yakima racks) met Brooks, and explained the situation. He knew exactly what to do, did it, and I was out their door with a new lock mechanism and 2 new keys, in NO TIME (and at NO charge)!!!! He took SUCH GOOD CARE OF ME!!! I can't believe it! We'd been UN able to remove our rack for SIX MONTHS, because of not being able to get keys, and he remedies the situation in a little over 5 minutes!!! I'd give this place 10 stars if I could! He was friendly, listened, understood, and KNEW what to do! How can you get better than that???”

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Posted 1 month ago

“Great products, store (Orange County), and people!! Can't recommend highly enough. They went above and beyond and I feel confident taking a road trip now! I wanted a rooftop car carrier for my SUV and thought it would be simple to get one. It was way more complicated than I expected between options, number of parts involved, and availability of parts. I did online research but wanted to deal with knowledgeable humans to get this right. Evacuated from the L.A. fires, still displaced months later, I needed to be able to safely carry my things around in all kinds of weather and access it easily. I went to several stores but none had the right combo of parts. Another store actually said "I'd go to Rack Attack. They'll have what you need." They were right, Rack Attack did! The people there - friendly, helpful, professional, responsive - helped me find exactly the items I needed to get the result I wanted. They had almost everything in stock, too. The one part that had to be ordered we sorted out easily. The store is clean, organized, attractive, and well stocked with so many options of high quality products to go have fun in the world. Biking, camping, hauling...they have it all. They also do installation right there to make things safe and easy! While I did put my own bars on the roof I wanted to make sure I had done it right. They went above and beyond for me, double checking my work and helping get the locks in right. I definitely feel far more confident now going on a long road trip with these new car additions after having worked with Rack Attack. So glad I went there. A great experience!”

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Posted 1 month ago

“The $2800 order was short shipped by more than half and not back ordered. We were not advised. We still don’t know if it will be completed or if we have to return and buy somewhere else. Everyone was happy and courteous.”

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(Online Store) - Posted 1 month ago

“The Seattle Rack Attack location was great and Aaron provided excellent customer service. I’m not very familiar with roof systems and Aaron was patient and went through the different options. I originally purchased a snowboard rack but realized later that I needed a cargo box. The exchange process was very easy and I was in and out in less than an hour!”

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Posted 1 month ago

“Good selection and prices. Easy ordering and Very quick shipping.”

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(Online Store) - Posted 1 month ago

“Great service. I ordered online. They phoned me about a problem with my credit card and we got it all sorted. Product shipped same day.”

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(Online Store) - Posted 1 month ago

“Ordered a Bakflip tonneau cover, got it in 8-10 days. Had them install it a couple of hours, great job. Weather your installing or the are great store and lots of information .”

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Posted 1 month ago

“Great experience and very quick in shipping. That also had a item that I couldn't find anywhere else and got it to me in 2 days.”

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(Online Store) - Posted 1 month ago

“Great price for a great product. Easy communication. Thanks!”

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(Online Store) - Posted 1 month ago

“After purchasing a Thule cross bar system for my car that I installed myself, I felt like something wasn’t quite right with my install. I made an appointment and John and Chris gave me piece of mind and dialed it in just right. Excellent service, knowledgeable staff and no-fuss process. Rack Attack will take care of you!”

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Posted 1 month ago

“These guys are awesome. When most shops says free shipping but they are not when you are from AK. Rack Attack is free and its even faster thank when you pay shipping from lower 48. I definitely recomend and sure will buy from them again.”

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(Online Store) - Posted 1 month ago

“Thank you to Hassan and Benik. You guys rock! Rack Attack- these are your go to guys. Came in last week to create a roof rack system for my SUV. These guys went above and beyond to make it happen for me. Their knowledge, experience and expertise are seriously unmatched. I can not thank you enough for the help! Looking forward to getting out to the show this weekend!”

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Posted 1 month ago

“I went to the Fort Collins store. They went out of their way to tell me how everything worked and they got me set up for my camper thanks gentlemen you did an awesome job.”

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(Online Store) - Posted 2 months ago

Rack Attack is rated 4.8 based on 4,767 reviews