Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,853 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 23rd July 2025

Saverio R

Rack Attack 5 star review on 12th June 2025

Jerry M

707

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service. They were ready to health in any way to make sure that my purchase was sent. Properly and I was completely happy with the results.”

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(Online Store) - Posted 1 month ago

“The online shopping experience with Rack Attack was very easy. We bought a Rockymount 2x Platform rack, and it was shipped out immediately (for free, as it was a $750 rack). The package arrived in perfect condition, we mounted it, and were on our way. Thanks!”

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(Online Store) - Posted 1 month ago

“Great communication”

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(Online Store) - Posted 1 month ago

“These guys went overboard on the shipping and it arrived via UPS with no issues.”

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(Online Store) - Posted 1 month ago

“Easy to work with and they ship to Alaska!!! Highly recommend Rack Atrack!!”

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(Online Store) - Posted 1 month ago

“Very happy with the service (I called for a price match) and shipping.”

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(Online Store) - Posted 1 month ago

“Michael was very helpful in completing my order the back and forward communication was fast and my order completion was easy I received my items very fast. I will be doing business here in the future.”

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(Online Store) - Posted 1 month ago

“I left my Kuat bike rack key in McCall and drove to Boise. I needed to unlock the cable. REI did not have Kuat keys, but suggested I check with Rack Attack. Fortunately, they had the key that fit my Kuat bike rack and in less than 5 minutes, they unlocked the cable and off I went! I was very happy not to have to drive around for a week with 2 bikes!! Plus, I can ride tomorrow!!”

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Posted 1 month ago

“Bought a new Land Cruiser and needed a bike rack that I could carry two heavy e-bikes. They worked with me to help me get the right one with a ramp and installed it for me. Spent time with me as I tried to put my bike on the rack by myself, no problem. Would definitely recommend to my friends and any one else. They had everything in stock I needed. Great find 👍”

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Posted 1 month ago

“Was looking for this key for awhile , was grateful it was so easy to get from you Great service Thank you 😊”

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(Online Store) - Posted 1 month ago

“We purchased the Truck Bed Extender for my 12 foot kayak and we could not be happier. This kayak is heavy and the best way to transport it is in the bed of my pickup which only has a 5.5 foot bed. The bed extender is the perfect solution and it is easy to set up and use and provides a great deal of stability driving down the road.”

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(Online Store) - Posted 1 month ago

“Thanks for helping a short gramma put on my kayak rack! Glad to have you guys in Fort Collins.”

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Posted 1 month ago

“We stopped in to ask a question about a bike rack we didn’t purchase at rack Attack. Our bike rack wasn’t working correctly. The employee came right to our car, found the problem with the bike rack, fixed it with a clamp and a couple of turns, and just like that, we had a working bike rack. He would take any money from us. Sometimes words can be priceless. We will be back.”

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Posted 1 month ago

“No stars if I could. The King of Prussia PA store is absolutely horrible. The store manager does not know how to deal with people. I had a very bad experience with an install and returned the bed cover and then the store manager messed up and lost parts to my truck and said good luck. He could have cared less. He treated me like I did something wrong. It won’t let me upload pictures.”

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Posted 1 month ago

“Excellent rack for carrying two kayacks. Thanks again Rack Attack for being so helpful in getting it right for us.”

Rack Attack 5 star review on 7th June 2025

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(Online Store) - Posted 1 month ago

“The topper is nice, but that is about it. The crew that works at the charlotte location is not the best or least the day I went for install wasn't. They make comments thinking customer can't hear, when there is no one else in store. They need to put a sign on door saying once enter store you are not allowed to be on your phone. But back to the day of install, when we went there to pick out a topper Phil was nice and helpful. When I got it installed there was one worker that for some reason had to go and make the whole truck his. A/C full blast for no reason, questioned why the suspension on the truck was like it is, and then changed the driver seat to where it doesn't sit right anymore. It sits lower than needs to be and even with adjustments doesn't go back right. When I called to get an explanation on what they did to the seat, the guy who answered just laughed and said sorry with more laughter.”

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Posted 1 month ago

“I was greatly impressed with the professionalism and friendliness of Giovanni and his staff. A few day ago I was having issues with my tonneau cover (stuck half way open). I was pressed for time as I am leaving tomorrow to cook for 50 campers and staff at a week long youth camp. They were able to work me in the next day and fixed the problem at no cost! My next vehicle will get outfitted by this store. Great work! And Thank you!”

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Posted 1 month ago

“We bought a Kuat rack here nearly seven years ago and it is awesome! More importantly, a screw holding the rack arm broke this week and the threaded portion was embedded in the rack. We broiught the rack in to Rack Attack earlier in the week and the staffer immediately checked out the problem and fixed it within 15 minutes without a charge. Gold standard service!”

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Posted 1 month ago

“Good store buy from and work with. Project continues … more purchases pending.”

Rack Attack 5 star review on 6th June 2025

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(Online Store) - Posted 1 month ago

“136559 Good morning. I wanted to get with you on an install of a roof rack that your team did for me on May 6th. The rack was installed, and we drove home. The next 2 days it did not rain but when it did, I had water coming in the inside of the back window . Things happen and I thought all it may need is a little more sealant. The next day I got up there to take a look and was very saddened to see what was done. See photos 5919- as you can see none of the metal shavings were cleaned up and left to rust 3931- 90000-dollar truck and they dented the top 3934- lots of rust 3935- more debris and sealant all over the roof 3932- another dent on the other foot area. Put rack on truck metal to metal . the feet were already starting to wear the paint on the truck 3933- no sealant at all. So, the short of it is I had to pull it off and start over. I live in Woodland WA and do not have the time to bring it back to you guys so ill be fixing this myself. I wanted you to see the photos so you might have a chance on improving your services. I know what it like to have employees as I have about 200 of them. The point is your only as good as your crew and am sure you would like to know of a customer’s issues. Thank you”

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Posted 1 month ago

Rack Attack is rated 4.8 based on 4,853 reviews