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Rack Attack Reviews

4.8 Rating 4,377 Reviews

94 %

of reviewers recommend Rack Attack

Company Reviews

Product Reviews

4.8

Based on 4,377 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 4th May 2024

Rack Attack 5 star review on 28th April 2024

Rack Attack 5 star review on 28th April 2024

Rack Attack 5 star review on 22nd April 2024

Rack Attack 5 star review on 15th April 2024

572

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service. Caleb and crew were great to deal with, finding multiple cargo box options for me. Great communication, great price, I recommend them to anyone who asks where I got my Yakima box from.”

Posted 3 months ago

“Michelle with Customer Service was exceptional as she helped me with an order of Yakima Skyline towers with Jet Stream 70” tails. I needed landing pads and locks to fit on a Retrax Pro bedcover slot system that was going to be installed UNDERNEATH a Yakima Overhaul HD rack system with a Ikamper Skycamp 3.0 RTT. I needed the lower rack system to fit a Yakima Skinny Warrior cargo basket w/extension. I had seen a Utube video of what I got on someone’s truck but I wasn’t sure exactly what I needed to get this done completely. She was extremely helpful, very patient with my many many questions, and so knowledgeable about the product. I’d recommend Rack Attack to anyone who needs any of their products they offer. I became a member by giving them my Email and I got 5% off everything that was already the lowest price that I found. Everything came to 690$ without the Skinny Warrior cargo basket which I already had. I’m very pleased with Rack Attack and especially Michelle who was top notch with customer support.”

Posted 3 months ago

“fairly priced. easy web tools to get right parts for car make / model. everything fit perfect. fast shipping. absolutely no complaints.”

Posted 3 months ago

“My order arrived quickly!~”

Posted 4 months ago

“ProperN 95 key was sent promptly, works and very happy, thanks Rack Attack, looking forward to working with you again.”

Posted 4 months ago

Hi Mark, We apologize for the mix-up with the key. To make things right, we're sending out the correct key to you today. Thanks for your patience on this. Best, Blaze

Posted 4 months ago

“Caleb and William at you Framington Mass store are very Professional and Experts at what they do.. I am from New Jersey and deal with them for my rack systems needs”

Posted 4 months ago

“Great customer service, and quality products - shipped out very fast!”

Posted 4 months ago

“Great prices, great products but, most importantly, really great customer service and communications. Not everything was available when I ordered and they kept me update and asked all the right questions. Really happy customer!”

Posted 4 months ago

“The Atlanta store was very responsive and helpful with my order.”

Posted 4 months ago

“Very pleased with my purchase and service overall! Incredible quick shipping and delivery. Customer service support was also good in resolving a stupid concern about my order! Best recommendations.”

Posted 4 months ago

“The ROAM Rugged Mount - 83L is a remarkable product that deserves high praise for its unparalleled versatility and compatibility with various surfaces and roof rack types. This mount stands out in the market for its adaptability, making it a top choice for outdoor enthusiasts who require a reliable and flexible mounting solution for their adventures. One of the most commendable aspects of the ROAM Rugged Mount - 83L is its universal design, which allows it to fit seamlessly with a wide range of roof racks. This feature is particularly beneficial for those who own multiple vehicles or frequently switch between different types of transport. The mount's design ensures that it can be quickly and easily attached to or removed from various roof racks, saving time and effort. Moreover, the durability of the ROAM Rugged Mount - 83L is noteworthy. Constructed with high-quality materials, it is built to withstand harsh outdoor conditions, from scorching sun to torrential rains. This resilience ensures that the mount remains a reliable companion on all kinds of journeys, be it a serene camping trip or an intense off-road expedition. The installation process of the ROAM Rugged Mount - 83L is also a highlight. The intuitive design means that even those who are not mechanically inclined can mount it with ease. This user-friendly approach extends the mount's appeal to a broader audience, including casual adventurers and seasoned travelers alike. Furthermore, the mount's capacity to secure a wide range of gear is impressive. Whether it's camping equipment, sports gear, or even bulky items, the ROAM Rugged Mount - 83L holds everything securely in place, providing peace of mind during travel. This versatility in cargo management makes it an essential accessory for those who require a reliable and efficient way to transport their gear. In conclusion, the ROAM Rugged Mount - 83L is a stellar product that excels in versatility, durability, ease of installation, and cargo management. Its ability to adapt to various roof racks and surfaces makes it an invaluable tool for anyone who loves the outdoors and requires a dependable mounting solution. It's a product that not only meets but exceeds expectations, making it a must-have for adventurers and travelers.”

Posted 4 months ago

“The product I ordered was delivered within a few days of when I placed it and it was exactly what I needed. I wasn't happy at all about the shipping costs of such a small item since they were nearly as much as the item itself, and so I let Rack Attack know my feelings on that. They immediately looked into my complaint, acknowledged that there had been an error that had doubled the shipping cost, and they refunded the entire cost of shipping. It's refreshing to see a company that actually responds to complaints and does something positive about them.”

Posted 4 months ago

Harold, It looks like the system charged you more than it should have for shipping. We are happy to get this fixed for you. I will reach out shortly. Thanks, Matt Rack Attack

Posted 4 months ago

“very fast shipping great transaction and great product”

Posted 4 months ago

“I have purchased 7 Yakama products from Rack Attack over the last few years. The policy for trading in new locks has been generous. This has changed. The last product I purchased for just south of $750, when I asked if the lock could be changed to match my other 6 products that I own, I was told the policy had changed and that I wanted to do that i would have to pay an additional $50.00. I almost choose not to purchase. Policies change, but I am disappointed with the lack of customer service.”

Posted 4 months ago

“Only 2 of 3 components have arrived 10 days post order. I will have to purchase the final component from another retailer in order to get it in time for my pending trip. UPS is non-responsive so I don't know if the rails will ever arrive”

Posted 4 months ago

Good morning, We are sorry to hear your item has not arrived as scheduled, but we are glad to help you out with this situation. I will reach out to you via email, shortly. Thanks, Matt Rack Attack

Posted 4 months ago

“I ordered the Kuat Transfer V2 1 bike hitch mount rack. The rack was out of stock and an online search indicated that the rack was out of stock on the Kuat website and not available from any other site. However, Rack Attack responded to my order within 48 hours and offered 2 other suggestions. After some dialogue, I decided to keep my order in the queue. In less than 2 weeks I received an email indicating the rack was on the way and the next day it was at my door. I was very pleased with the service provided by Rack Attack and their ability to get the rack in a very timely manner.”

Rack Attack 5 star review on 25th December 2023

Posted 4 months ago

“Fast reliable response. Helpful answers by phone.”

Posted 4 months ago

“Excellent service , prix super , communication rapide.”

Posted 4 months ago

“Ordered gift for my son. Everything went as expected. Great to do business seamlessly. Here’s a picture of his Rack in action!”

Rack Attack 5 star review on 21st December 2023

Posted 4 months ago

“Fast delivery”

Posted 4 months ago

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Rack Attack is rated 4.8 based on 4,377 reviews