Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was greatly impressed with the professionalism and friendliness of Giovanni and his staff. A few day ago I was having issues with my tonneau cover (stuck half way open). I was pressed for time as I am leaving tomorrow to cook for 50 campers and staff at a week long youth camp. They were able to work me in the next day and fixed the problem at no cost! My next vehicle will get outfitted by this store. Great work! And Thank you!”

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Posted 4 months ago

“We bought a Kuat rack here nearly seven years ago and it is awesome! More importantly, a screw holding the rack arm broke this week and the threaded portion was embedded in the rack. We broiught the rack in to Rack Attack earlier in the week and the staffer immediately checked out the problem and fixed it within 15 minutes without a charge. Gold standard service!”

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Posted 4 months ago

“Good store buy from and work with. Project continues … more purchases pending.”

Rack Attack 5 star review on 6th June 2025

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(Online Store) - Posted 4 months ago

“136559 Good morning. I wanted to get with you on an install of a roof rack that your team did for me on May 6th. The rack was installed, and we drove home. The next 2 days it did not rain but when it did, I had water coming in the inside of the back window . Things happen and I thought all it may need is a little more sealant. The next day I got up there to take a look and was very saddened to see what was done. See photos 5919- as you can see none of the metal shavings were cleaned up and left to rust 3931- 90000-dollar truck and they dented the top 3934- lots of rust 3935- more debris and sealant all over the roof 3932- another dent on the other foot area. Put rack on truck metal to metal . the feet were already starting to wear the paint on the truck 3933- no sealant at all. So, the short of it is I had to pull it off and start over. I live in Woodland WA and do not have the time to bring it back to you guys so ill be fixing this myself. I wanted you to see the photos so you might have a chance on improving your services. I know what it like to have employees as I have about 200 of them. The point is your only as good as your crew and am sure you would like to know of a customer’s issues. Thank you”

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Posted 4 months ago

“I cannot say enough good things about Rack attack DC. Jay is super helpful and they installed my roof top tent very quickly, within 2 days I had an appointment and the tent was installed on my car. Very thankful for this amazing service, thank you Jay and team!”

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Posted 4 months ago

“I'm very impressed with the service I got from Rack Attack. I had a unique installation, mostly because of suppliers having a shortage of materials nationwide (I confirmed this with other vendors.) Rack Attack put together a great combination of products that I was able to install myself, with only a little help from available YouTube videos. I love the way my assembly looks and feels (really solid).”

Rack Attack 5 star review on 5th June 2025

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(Online Store) - Posted 4 months ago

“Shipping was quick, but the Rooftop Cargo Box was mangled and there was a small dent in the Cargo Box itself as a result.”

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(Online Store) - Posted 4 months ago

“The first bike rack I ordered didn’t meet my requirements ,the return process was easy. I ordered another one it is great. Both racks arrived on my doorstep very quickly. The staff I had contact with were polite, knowledgeable and helpful.”

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(Online Store) - Posted 4 months ago

“Fast delivery, great price.”

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(Online Store) - Posted 4 months ago

“I'm incredibly frustrated with Rack Attack's customer service for online orders. I bought a Thule Allax dog crate for roughly $1300 CAD in May, only to see it go on a 20% off Thule sale shortly after, which would have saved me approximately $250. For more than two weeks, I've been trying to get Rack Attack to honor the sale price, but my attempts have been met with silence. I've sent multiple emails and called numerous times, but their dedicated online order phone line, 1 (888) 301-1527 (ext 3), simply doesn't work. The single time I managed to speak with someone, they assured me a manager would call me back that day, a call I'm still waiting for. Given that I'm still within the return window, this lack of support is unacceptable.”

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(Online Store) - Posted 4 months ago

“Excellent experience! The website is super easy to use and the shipping what extremely fast!”

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(Online Store) - Posted 4 months ago

“Rack attack is just a stand out company. Have bought multiple products from them including roof boxes, bike carriers etc over 5 years and they go out of their way to ensure complete customer satisfaction. This time I booked a hitch install on a 2024 subaru- they were the ones to make sure I called Subaru to ensure it would not break any warranty issues. Unfortunately Subaru said it would - had to cancel the install last minute- full refund without a problem. Just a outstanding location and company.”

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Posted 4 months ago

“Excellent service quick delivery”

Rack Attack 5 star review on 29th May 2025

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(Online Store) - Posted 5 months ago

“I lost the key to my cargo box and needed a replacement. Matt helped me through the whole process and was able to identify the key required and ordered replacements. I have never had anything but a good experience at Rack Attack in Framingham. The staff is knowledgeable and friendly. They listen and always have good answers. They carry nothing but top of the line merchandise and are happy to help design the right solution for you.”

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Posted 5 months ago

“Very fast and exactly what I ordered!!”

Rack Attack 5 star review on 27th May 2025

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(Online Store) - Posted 5 months ago

“I lost the bolt that attaches my bike rack, purchased several years ago from Rack Attack, to the hitch on my car. I was so pleased with the efforts that the staff member to find what I needed, fortunately found in the back of the shop, because it was not possible to order the part that I needed. Excellent service!”

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Posted 5 months ago

“great fast delivery”

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(Online Store) - Posted 5 months ago

“These folks are good people. I really appreciated the care the showed in helping me through the process of selecting, purchasing, and installing the rack I got for my PriusV. Excellent communication! Super nice team. Top Marks All Around. Thank you, Santa Monica Rack Attack!”

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Posted 5 months ago

“Wow I am just mind blown on how amazing this company is. My name is Donald Batchelor and I have been a customer service consultant for multi billion dollar corporations for years, and it’s extremely rare to find that diamond in the ruff. But this company by far exceeds all expectations. Not only is the customer service and the quality of products and installation five stars. But the integrity of this company is mind blowing. I had already ordered my stuff, already gave them the credit card number and agreed to pay a specific amount. They call me about two hours later telling me how they are running a Memorial Day special and that they want to give me an additional $200 dollars off my previous order. Like who does that. They could have not said anything and just went with it. I was already happy and excited for my new rack and kayak accessories. But no they had to go above and beyond to make this customer ever more happier. I genuinely am a loyal customer for life now and all my cars are only going to have accessories installed by rack attack.”

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Posted 5 months ago

“I had a roof rack, trailer hitch, and ski rack installed on my 2024 Mazda CX90. The experience was great especially Zach who took the extra effort. The default for the wiring came out of the trunk, not underneath the car. He was nice enough to bring me back in and do some custom stuff to get it clean and tucked where it should go. Excellent experience will definitely go there for any of my rack needs. Thanks”

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Posted 5 months ago

Rack Attack is rated 4.7 based on 4,937 reviews