Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,905 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,905 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I finally decided to pull the trigger and invest in a Hullavator system for my kayaks. Liam was quick to respond and explain my options. I went down to the next morning, received detailed explanations about what I needed, and left with my car kayak-ready! Excellent service and fast installation. I couldn't be happier. Thanks to everyone at Rack Attack Coquitlam!”

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Posted 4 months ago

“Had my hitch installed 4/19 and the guys were great ,professional and very friendly. I would highly recommend them to anyone needing hitch work or camping equipment as well.”

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Posted 4 months ago

“The folks in the shop were very helpful and proficient. Even with a delay on some components, the product was swiftly shipped to us. We look forward to future product from RAttack. Rick.”

Rack Attack 5 star review on 21st April 2025

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(Online Store) - Posted 4 months ago

“Easy to order, great price and quick shipping.”

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(Online Store) - Posted 4 months ago

“I bought the Thule Motion 3 L for a recent family road trip in our Tesla Model Y. Communication and delivery of the box went well. The box performed admirarably and had tons of space for all our clothes and gear. This was my second such purchase from Rack Attach and I plan on using them again in the future for other such purchases.”

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(Online Store) - Posted 4 months ago

“It was simple to install the Yakima EVO CAT 6 rack. Instructions were clear. Took less than 30 minutes.”

Rack Attack 5 star review on 20th April 2025

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(Online Store) - Posted 4 months ago

“Very helpful and very fast installation. Couldn't be happier with my purchase”

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Posted 4 months ago

“I contacted Rack Attack before I bought a new vehicle. I wanted to be positively sure that I would be able to cart up my boats on a Honda Accord sedan with a naked roof. The clips that they sent, and the instructions were just perfect. I drove through horrendous winds, and my canoe was as solid as a rock.”

Rack Attack 5 star review on 18th April 2025

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(Online Store) - Posted 4 months ago

“Reasonable prices and excellent customer service. I had several questions about products I ordered online but went to the store and staff helped me tremendously.”

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(Online Store) - Posted 4 months ago

“Not 1 complaint about rack attack. Ordered on a Wednesday shipped on Thursday. I love my Kuat piston sr wonderful product. From the time I opened the box to it being on my jeep 10 min. Very easy to put together.”

Rack Attack 5 star review on 14th April 2025

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(Online Store) - Posted 4 months ago

“Customer service with the Vancouver store was fantastic. We were helped with our requests and complicated needs with kindness and efficiency.”

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(Online Store) - Posted 4 months ago

“Excellent service, delivery was quite fast, I was happy. I was also pleased with the quality of the product, thank you”

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Posted 4 months ago

“Fast shipping, great product, Monorail 2”, easy to assemble and use!”

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(Online Store) - Posted 4 months ago

“This was one of my best shopping experiences. They were very prompt in reaching out to me to let me know one of the items was back-ordered. gave me some options. Very great customer service!”

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(Online Store) - Posted 5 months ago

“Easy order. Great rack.”

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(Online Store) - Posted 5 months ago

“Great customer service and the product was very good. Already sent a photo.”

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(Online Store) - Posted 5 months ago

“Quick turn around on a part order. I consider Rack Attack my first and best option for accessories. Thanks.”

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(Online Store) - Posted 5 months ago

“We ordered a rack after speaking with their rep over the phone. When we received our order, the connecting “feet” were not included, nor were they ever manufactured, despite the fact that the product description and sales rep said this rack was compatible for the car. We returned our rack to them over a year ago and have yet to receive our refund. We call, and call, and call, and are deferred to Justin Cole who never follows up. $400+ lost to a company that only helps you purchase from them. I’ll gladly revise this review if they make good on their refund policy. Otherwise, I can’t recommend this company.”

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Posted 5 months ago

“I am deeply appreciative of the great work that Brian and his team did with installing both a rooftop and hitch-mounted rack on my Jeep Grand Cherokee. Wonderful communication with the team about what I needed. They also sourced a part that I needed from Rhino Rack. The installation quality was excellent and the pricing was very fair—with the work completed on-time. I will absolutely be a return customer.”

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Posted 5 months ago

“Great service and prompt responce and delivery for some spare parts for our new EXO Swing Base before we head out on a two month trip.”

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(Online Store) - Posted 5 months ago

Rack Attack is rated 4.8 based on 4,905 reviews