Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,845 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th July 2025

John B

Rack Attack 5 star review on 16th July 2025

Chris M

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

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“Great system and great service”

Rack Attack 5 star review on 16th December 2024

Helpful Report

(Online Store) - Posted 7 months ago

“Everything was delivered quickly. Ordering online was a little difficult because of not accepting Discover as payment. Everything was handled professionally, and my order was tracked down and processed using an alternative form of payment. No problem.”

Helpful Report

(Online Store) - Posted 7 months ago

“Just got off the phone with Kyle at Rack Attack Framingham - he did exactly what I was hoping he would: he oriented me to the options, was super clear and efficient in communicating them, and advised me on some different ways to go. The conversation took just about 20 minutes, and that included payment and scheduling the installation. And all that happened on a busy Sunday afternoon in December! Kyle was the consummate professional - he knew his stuff, and that made everything very clear and the (big) purchase as comforting as it could be. Looking forward to my new Thule roof system and storage pod.”

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Posted 7 months ago

“Disappointing. Ordered the roof rack system based on the Fit Guide. Received a call from a Rack Attack rep saying the rack had been discontinued BUT they still had enough inventory to fill my order but the boxes would be opened. They confirmed they were the correct fit for my car and gave me a discount. Received the rack quickly but they didn’t fit (too long). Found the tech specs for the rack online on my own after measuring car roof rails and confirmed the ordered rack was wrong size. Called the rep I spoke to originally. He investigated and confirmed their fit guide had made a mistake. Sent me a link to submit the issue for follow up. I filled it out the information online immediately (Monday lunchtime). Didn’t get a call back until last Friday - I was driving and couldn’t take the call. Was an email sent as well. Called back four hours later. Was told the rep who called me was “on lunch”. Sent an email response as well. Still waiting for answers. Needed the rack for a family trip after Christmas. Now wondering where we stand. By email they offered me an alternative rack that has a holiday discount. No instructions on what to do with my misfit rack. No further discount for this incredible inconvenience due to Rack Attack’s error. Unfortunate as it felt like the initial service was so good and I was really impressed with their level of care. But I guess they’ve got my money for the discontinued rack so who cares, right?”

Helpful Report

(Online Store) - Posted 7 months ago

“Shout out to Brandon and Derrick at Rack Attack Charlotte for helping out with a BAKFlip MX4 for my 2021 GMC 2500HD. I ordered it on 12/7 (a Saturday), and it was installed on 12/12. The fit and finish are exactly what I expected. ALSO, the guys hit it out of the park with their customer service. I found them to be very personable and professional, and I think you will too. FYI, The store is pretty cool too!”

Helpful Report

Posted 7 months ago

“I needed the KC Hilites wire hider for my Pro6 roof light bar for my tacoma. Shipping was a bit expensive however it did arrive only in a couple days. Product is working as intended with the included 3M VHB tape. Made sure to have the glass and the truck warmer than 18c before install. Cleaned where I applied the tape with a degreaser and rubbing alcohol.”

Helpful Report

(Online Store) - Posted 7 months ago

“Within two days of purchasing a set of Yakima Sightline towers, I received them. I assembled the first three towers and noticed that the fourth tower was missing several parts. I contacted customer service, and within a day and a half, before I even sent back the other pair, they had shipped me a new set. The customer service was exceptional, and the expedited assistance was greatly appreciated.”

Helpful Report

(Online Store) - Posted 7 months ago

“Rack Attack set me up with the only set of racks I could find for my Honda Carity. I ordered them online and they arrived in a couple days and fit perfectly. As promised my box also fit on the new aero bars”

Helpful Report

(Online Store) - Posted 7 months ago

“Ordered an item valued at $350 weeks ago and still have not received that item. Early on in the process I reached out to info @rack attack via email and never got a response. For two days I called the customer service line no less than 20 times before I finally got someone on the phone on the third day. The individual while kind seem to struggle with knowing what to do or how to resolve this issue. Been a very frustrating experience and after two weeks of waiting, I still don’t have my item.”

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(Online Store) - Posted 7 months ago

“Excellent customer service! Shipped faster than expected and I love my Bike Rack!!”

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(Online Store) - Posted 7 months ago

“I can't really write a review because this bike rack was a Christmas present for my daughter. She lives in another state.”

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(Online Store) - Posted 7 months ago

“Great product. Had some questions was answered right away.”

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(Online Store) - Posted 7 months ago

“Delivery was quick and ordering was easy. Showed up exactly as described/ordered.”

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(Online Store) - Posted 7 months ago

“Missing pieces from product that was previously opened. Had brief contact with a representative who then ghosted me and stopped replying to my emails.”

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(Online Store) - Posted 7 months ago

“Got the right parts and quick shipping.”

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(Online Store) - Posted 7 months ago

“As always Rack Attack Portland-East gave great advice and service. They helped me figure out which rack would work best for my vehicle. This is my 2nd or 3rd major purchase from them.”

Rack Attack 5 star review on 4th December 2024

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(Online Store) - Posted 7 months ago

“I've been thinking about a cargo box for some time now. Rack Attack had a great Black Friday sale so I pulled the trigger and purchase a Thule Pulse 613. The purchase was smooth and delivery was quick. The cargo box arrived in perfect condition. Love it!”

Rack Attack 5 star review on 3rd December 2024

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(Online Store) - Posted 7 months ago

“Fast shipping. Purchased the Thule rack for 2023 Prius XLE. Easy to install. Looks great. Would highly recommend it.”

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(Online Store) - Posted 7 months ago

“High profile rack creates a lot of wind noise above 45 and increases to creating horrible cab drone and severe vibrations above 55. I do not recommend this rack.”

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Posted 7 months ago

“Easy ordering, great pricing and wonderful customer service. Everything was very smooth.”

Rack Attack 5 star review on 29th November 2024

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(Online Store) - Posted 7 months ago

Rack Attack is rated 4.8 based on 4,845 reviews