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Rack Attack Reviews

4.8 Rating 4,757 Reviews
94 %
of reviewers recommend Rack Attack
Company Reviews Product Reviews
5,694
 Metrics Info
4.8
Based on 4,757 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Rack Attack Reviews

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Grant R
Verified Buyer
“Ordered an item valued at $350 weeks ago and still have not received that item. Early on in the process I reached out to info @rack attack via email and never got a response. For two days I called the customer service line no less than 20 times before I finally got someone on the phone on the third day. The individual while kind seem to struggle with knowing what to do or how to resolve this issue. Been a very frustrating experience and after two weeks of waiting, I still don’t have my item.”
Helpful Report
(Online Store) - Posted 4 months ago
Michele N
Verified Buyer
“Excellent customer service! Shipped faster than expected and I love my Bike Rack!!”
Helpful Report
(Online Store) - Posted 4 months ago
Paulette P
Verified Buyer
“I can't really write a review because this bike rack was a Christmas present for my daughter. She lives in another state.”
Helpful Report
(Online Store) - Posted 4 months ago
Victor V
Verified Buyer
“Great product. Had some questions was answered right away.”
Helpful Report
(Online Store) - Posted 4 months ago
Andrew F
Verified Buyer
“Delivery was quick and ordering was easy. Showed up exactly as described/ordered.”
Helpful Report
(Online Store) - Posted 4 months ago
Scott L
Verified Buyer
“Missing pieces from product that was previously opened. Had brief contact with a representative who then ghosted me and stopped replying to my emails.”
Helpful Report
(Online Store) - Posted 4 months ago
David P
Verified Buyer
“Got the right parts and quick shipping.”
Helpful Report
(Online Store) - Posted 4 months ago
Anonymous
Verified Buyer
“As always Rack Attack Portland-East gave great advice and service. They helped me figure out which rack would work best for my vehicle. This is my 2nd or 3rd major purchase from them.”
Rack Attack 5 star review on 4th December 2024 Rack Attack 5 star review on 4th December 2024 Rack Attack 5 star review on 4th December 2024
Helpful Report
(Online Store) - Posted 4 months ago
Richard F
Verified Buyer
“I've been thinking about a cargo box for some time now. Rack Attack had a great Black Friday sale so I pulled the trigger and purchase a Thule Pulse 613. The purchase was smooth and delivery was quick. The cargo box arrived in perfect condition. Love it!”
Rack Attack 5 star review on 3rd December 2024
Helpful Report
(Online Store) - Posted 4 months ago
Anonymous
Verified Buyer
“Fast shipping. Purchased the Thule rack for 2023 Prius XLE. Easy to install. Looks great. Would highly recommend it.”
Rack Attack 5 star review on 3rd December 2024
Helpful Report
(Online Store) - Posted 5 months ago
Ski B
Unverified Reviewer
“High profile rack creates a lot of wind noise above 45 and increases to creating horrible cab drone and severe vibrations above 55. I do not recommend this rack.”
Helpful Report
Posted 5 months ago
Luke C
Verified Buyer
“Easy ordering, great pricing and wonderful customer service. Everything was very smooth.”
Rack Attack 5 star review on 29th November 2024
Helpful Report
(Online Store) - Posted 5 months ago
Craig C
Verified Reviewer
“Brandon did a great job helping me navigate which Thule cargo top to purchase since I needed one that would work on our station wagon and Sprinter van. The installation went smoothly with Brandon and Derrick taking care of everything during the service.”
Helpful Report
Posted 5 months ago
Tara R
Verified Buyer
“Bought our product a few months back when there was a sale. The website indicated that it would be on backorder, which we appreciated knowing in advance. Rack Attack was quick to follow up and confirm that this was back ordered, to ensure we were willing to wait. We were, as our expectations had been set. Great start. A few months go by and I decide to reach out to see if there was any update as to when this might be available. Sure enough, since I asked, it was, and they shipped it the following day, or thereabouts. So, that was good, except that I had to reach out to make it happen. So, it's a bit of a mixed review. Appreciated properly setting expectations and good communication initially. Didn't love that we arguably could have had the product considerably earlier if someone on the Rack Attack team had taken the initiative to check on the status without me prompting it. I assumed their system would notify them as soon as it was in stock, and they would let me know, instead I waited patiently for months, perhaps unnecessarily.”
Helpful Report
(Online Store) - Posted 5 months ago
Sylvain D
Verified Buyer
“Almost perfect... only confusion with the J rack that was BO, but at the end I've receiced all my stuff.”
Helpful Report
(Online Store) - Posted 5 months ago
Eric M
Verified Buyer
“I couldn't find keys for my Kuat rack anywhere, not even Kuat. Rack Attack had them in stock and shipped them quickly.”
Helpful Report
(Online Store) - Posted 5 months ago
Anonymous
Verified Reviewer
“I purchased a Roll n Lock retractable truck bed cover from Rack Attack in St Louis Park for my F150. Good price and a quick ship to the store. For convenience, I chose to have the shop doing my spray in bed liner elsewhere do the bed cover install at the same time. Unfortunately, those guys were unable to properly line up the end of the cover with tailgate and left a gap that leaked when it rained. They had no other ideas and their only solution was to tape in some temporary weather stripping. Not good. Rack Attack was happy to take a look. The guys quickly figured out the problem and came up with a durable long-term solution that works perfectly. What did I learn? #1: Purchase your truck accessory / rack from the Rack Attack shop. They will stand by the product. #2 Have the guys at the shop install it so it gets done right the first time. Thank you, Rack Attack, for a great product and great service.”
Helpful Report
Posted 5 months ago
Vladimir K
Verified Buyer
“Great customer service and product knowledge. Quick response. Highly recommend this store”
Helpful Report
(Online Store) - Posted 5 months ago
Anonymous
Verified Reviewer
“I bought a Yakima roof box today at the Li g of Prussia store and the staff was amazing. Brendon the manager was great and very helpful.”
Helpful Report
Posted 5 months ago
Jonathan B
Verified Buyer
“I still can't install the rack and support won't get back to me.”
Helpful Report
(Online Store) - Posted 5 months ago
Rack Attack is rated 4.8 based on 4,757 reviews
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