I recently purchased a thule roof bar system for my daughter and forgot to order the Podium Fit Kit. 4 days before she was taking off on her camping trip we discovered my blunder. I called Rack Attack (late in the day) and the person I spoke with assured me the part was in stock and went a step further and called the Denver store (still open because of our time zone difference) to ensure it got dropped in 2 day express that evening. I received the part as expected with no delay to my daughters camping trip. Awesome customer service and attention to detail!! Thank you!!