Excellent service. Excellent product. Received entire roof rack and ski rack package as ordered. Entire system fit our vehicle without any difficulty. Everything was as advertised. Online ordering system was easy to use and accurate. Delivery, even during the holiday season, only took a matter of days. Also, all of the instructional videos posted online for description of the product and installation of the product was extremely helpful. Without these videos, installation of the entire rack system would have been more difficult because Thule instruction manuals are pretty poor and not very intuitive.