I needed a rare part for my Rhino Rack system. It was impossible to find locally, so I made a call to Rack Attack in Toronto. The staff immediately new what I was looking for, searched high and low in their inventory, found one tucked away in the recesses of a supplier's inventory, walked me through the online ordering process, kept me up to date on when they would get it, and when they did get it they immediately shipped it to me. The package was expertly protected from the elements and arrived to me in perfect shape. Also, their prices were the best I could find and their staff the easiest to get along with.