Revised review: Rack Attack reached out and informed me that this is a limitation of the maker (Sport Rack) to order locks made for specific keys. Replacement keys are fine, but in my case a bike trailer hitch lock cannot be bought for a specific key. I've dealt with the Rack Attack team in Toronto since I had my first vehicle and they have always been great to deal with. I'd like to chalk this issue up to maybe not being aware of this limitation by Sport Rack and a miss in calling or emailing me back once they were aware. While not a flawless transaction, I do appreciate the followups and the team at Rack Attack trying to make it right. -- The staff was knowledgeable and quick to respond through phone and email. I had issues with the length of time it took to recieve my parts though; which is somewhat understandable. However, the biggest issue I have is that I ordered keys with a specific code. The intent was to have all keys matching. The parts delivered did not respect this aspect of the ordering. So after waiting all this time, I have mis-matched keys and locks. The opposite of what I wanted. I have filled in the form to notify you of the mix-up, but have not yet received a reply back.