My friend and I visited Vaughn location and Riley was superb. Although my friend had purchased her Thule crossbars at a different Rack Attack location, Riley was more than willing to assist with the issue my friend was having upon installing her crossbars. Her primary issue was getting the Thule specific Allen key to make the clicking or ratcheting sound which indicates appropriate tautness. He explained how it is supposed to work and at the same time went out of his way to install her Thule crossbars on her vehicle. We were very impressed with the service at the Vaughn Rack Attack location. Definitely recommend them for excellent customer service. Thanks again Riley!!