Revolut froze my account without warning on 26 May over a resolved £80 payment dispute. Since then, I’ve been locked out of all my money, including verified salary income from Tesco, with no legal explanation, no timeline, and no accountability.
I’ve:
• Missed rent, utility bills, and essential expenses for my child
• Been told “48 hours,” then “1 calendar day,” then “no timeframe at all”
• Submitted proof of income and a formal complaint – still ignored after 10 days
• Spoken to 20+ agents who repeatedly copy and paste the same script
• Been denied escalation, transparency, and basic decency
They claim to follow FCA rules — yet they’ve broken:
• DISP 1.6.1R & 1.6.2R – complaint handling and escalation
• Consumer Duty (FG22/5) – failure to prevent harm
• FCA Principles 6 & 7 – fairness and clear communication
• Payment Services Regs 2017 – disproportionate restriction
This isn’t just poor service — it’s negligence, and I’ve had to involve the Financial Ombudsman.
Revolut is unsafe for primary banking.
If you rely on your account to live, avoid them at all costs.
1 day ago
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