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Luke
Revolut froze my account without warning on 26 May over a resolved £80 payment dispute. Since then, I’ve been locked out of all my money, including verified salary income from Tesco, with no legal explanation, no timeline, and no accountability. I’ve: • Missed rent, utility bills, and essential expenses for my child • Been told “48 hours,” then “1 calendar day,” then “no timeframe at all” • Submitted proof of income and a formal complaint – still ignored after 10 days • Spoken to 20+ agents who repeatedly copy and paste the same script • Been denied escalation, transparency, and basic decency They claim to follow FCA rules — yet they’ve broken: • DISP 1.6.1R & 1.6.2R – complaint handling and escalation • Consumer Duty (FG22/5) – failure to prevent harm • FCA Principles 6 & 7 – fairness and clear communication • Payment Services Regs 2017 – disproportionate restriction This isn’t just poor service — it’s negligence, and I’ve had to involve the Financial Ombudsman. Revolut is unsafe for primary banking. If you rely on your account to live, avoid them at all costs.
1 day ago
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Revolut has a 1.3 average rating from 1,092 reviews