I purchased a rug from Rugs Done Right on August 16th. It was listed as in-stock, ready to ship. I waited a couple of weeks and reached out, and was told that a "backorder notice" was sent- which I never received. I was assured it would ship out "on or before 10/15." Of course that didn't happen. On October 27th, I reached out AGAIN, only to be told that it would be shipped to me "on or before 11/17." I bet you can guess what happens next. The rug does not ship out to me on or before 11/17. It is now 12/2 and I still am not in possession of the rug. This is ridiculous, and I will never order from you again. I explicitly asked if I should cancel my order and get a rug elsewhere, because I needed a rug, and was told that it would be here soon. The issue here is that my expectations were set to something that was untrue. If I had been told that this rug would take almost 4 months to ship, I would have purchased a different rug.