I was very disappointed with one of the two pillows I initially ordered: Surya Trenza TZ-004 (the TZ-001 was fine). The blue is much brighter than shown in the photo. I could not make it work, so I returned it today after ordering another charcoal pillow Surya Trenza TZ-001. I had to pay $5.95 in shipping for the replacement pillow and $31.98 in shipping to return the awful blue Surya Trenza pillow. I was not allowed to simply mail the cover to exchange it for the charcoal. $37.93 in shipping for a $55.00 pillow when the color is not as shown does not make me feel appreciated even though your emails say otherwise.