I work in marketing/service communications, and I don't understand why this company would send a "how did we do" survey in an email acknowledging that I probably haven't gotten the item yet. (I haven't.) As a customer, I don't have full view into my full experience yet if I haven't received the item. Seems like a strange strategy and an over-communication, especially since up until now I received zero communications from the company letting me know that my order would not be fulfilled or shipped for a full month after I ordered it. But since you asked: I am frustrated that Rugs Done Right did not let me know my order would take a month to fulfill and ship. I read on BBB that other customers have had this experience, and it was because Rugs Done Right did not let customers know when the items they purchased were on backorder. I bought this rug intentionally from this company because it appeared to be in stock, but was on backorder everywhere else I had seen it online. I would not have purchased if I had known it was backordered, and it seems like it should be a requirement for companies to be transparent with customers about backordered items.