I am very pleased. Yes, the product I received is exactly what I ordered. I like it, it works where I wanted to put it, etc. But, even more important was the customer service. A company's reputation is based on customer service, and, in my case, there was a minor problem with shipping. When the rug wasn't received when I expected it, I called, and (a) immediately was connected to a representative - on site and not overseas - who took it on herself to check the records and with the shipping department. She found the problem, and followed up twice to make sure they shipped it. I would gladly do business with these folks again.