The rug itself is a beautiful pattern. It’s power loomed and sort of thin, so doesn’t have a super high quality look. Delivery was delayed by over three months. Although I know this is common right now due to COVID, etc, I wasn’t given any updates nor could I find any in my tracking info. Once I reached out via email to the company, they did eventually get back with me to inform me of the updated shipping. The customer service team was courteous and helpful. However, I feel the shipping timelines should be more transparent from the get-go rather than informing the customer only after purchase of the extreme delay.