I ordered a rug online that appeared to be gray- it was called "arctic ice". The rug that arrived was labeled "sea blue" and was vivid blue in color. I contacted the company about exchanging for a neutral color, and they instructed me to send it back at my cost even though I was exchanging for another rug. When I contacted them about this, they said that Jaipur sent me the correct rug (?). They still provided no shipping label, instead telling me that yes, I had to pay to send it back. The shipping cost is about 30% of the rug itself.
4 years ago
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