I bought 2 rugs from these people. Both smelled really strongly of mold. So strong I could smell it from the next room!! I called to complain and send back but the customer service person wouldn't allow a return and just said "those particular rugs from that company have a strong glue smell. Just put it aside for two weeks". I told her it didn't smell like glue, it smelled like mold and I had already left them in the garage for a week. But she assured me it was the glue that the company uses. So I put them in the garage for two additional weeks and guess what? They smelled just as bad. After three weeks in the garage, I sprayed vinegar on them hoping to get rid of the stink, but it only helped a bit. I ended up having to buy those same exact rugs from the same exact maker from a different rug company. I opened them immediately when they arrived and NO smell whatsoever! No glue, no mold, nothing. So I'm out 300.00 because of this company. What a rip off from Rugsdonewrong.