The rug is beautiful. Unfortunately it does not work in my space (very dark, you feel like you're falling into an abyss). It has been a nightmare to try to return it. RugsDoneRight has been unhelpful. They will not print a label for me, so I have to bring the very heavy rug into a Fed Ex office. Unfortunately I threw out the packaging (my bad, I don't blame them for that) so I have to find suitable packaging, bring this rug into Fed Ex and pay a lot of money to ship it back to UT. Oh, they also say it needs to arrive across the country within 2 weeks (hoping for some flexibility there because it has been such a headache to get it out the door). Anyway, I am dismayed by the return policy and would not ever risk buying a rug online again through RugsDoneRight because of this.