The rug itself is beautiful (5 stars). The colors are perfect... not too bright and not too muted. BUT, the rug size was advertised as 6'7 x 9'6; but the actual size is 6'6 x 9'9. My room is 9'8, so the rug is too wide. I don't want o downsize to the smaller rug, so my plan is to take it to a local binding shop and have it resized and rebound. I asked Rugs Done Right to offset the cost, but their response was NO, and the advertised sizes are "estimates. Just ship it back if you don't want it." Why can't they reimburse the shipping cost towards the resize?? Customer service (1 star).