I ordered the rugs in the spring of 2021. I kept corresponding with RugsDoneRight as to when I could expect delivery. I never got a direct answer. I finally purchased what I needed elsewhere and I submitted a cancellation request. RugsDoneRight would not cancel nor let me return the rugs. They said the sale was final. It’s been so long I don’t remember if I knew they were final sale. Now I sit with the rugs, unopened, and no recourse for a delivery that took 4 months to receive. I’m disappointed with customer appreciation service especially considering the amount of time it took to deliver my order. Which I was never advised would take 4 months to fulfill. I will never purchase from their website again and I will advise my friends and associates of the poor service I got. Andrea Roach