I bought a rug that did not look good in my kitchen. I then began a conversation with someone named *** who told me that the rug was not returnable, because it was an "outdoor rug." Silly, given that it's an "indoor-outdoor" rug and that it hadn't been put outside for a second. But then, I was told that I could exchange it. Not for the full value, mind you, because when I wanted two of the same rugs in a smaller size, I discovered that I could only have ONE of "lesser or equal value." Fine, I said, send me one of the same in a smaller size. But to that, I got no answer. In fact, the person I was dealing with kept claiming that she did not understand what I was asking for and finally just stopped answering. I will never buy anything from Rugs Done Right again. There are plenty of other sites that sell Dash and Albert rugs and that don't put their customers through this kind of nonsense.