Ordering was easy online and the rug came in the time expected. The rug did not work out for the space I wanted so I returned it. The return was easy following the process noted on the website. I had to pay the shipping charges for the return that were over *** so that was my loss. An expensive loss to have to return, so in the future I would not order a rug online from any company since it is difficult to determine what the exact color is and since rugs weigh a lot and are expensive to return. As far as the company, the process of ordering, delivery and the return was very efficient.