This company advertises on the home page all the things that will get you hooked into using their business such as "free shipping and returns". When it comes down to it there is a great deal of fine print that makes the "free" not so much and they are very unaccommodating even they say they are trying to work with you. If you are not 110% sure of the rug size or the rug itself, shop elsewhere. It can cost $450 or more to ship some of the rugs back and customers would have no way of knowing this other because RDR doesn't make you aware. I would not use them again and would advise others against this company. The rug brands they rep are MUCH more accommodating than Rugs Done Right and I was able to return a rug to the specific rug warehouse myself rather than using a freight carrier which was NOT what Rugs Done Right told me I could do, saving me $450. Their policies are not up to todays standards with all of the companies that do offer truly free shipping AND returns. Just Beware.