I don’t have the product yet, but working with UPS to get the product is a pain. The people to chat with on their web site are either out of the country or they are robots. There is no understanding, and just a lot of B.S. I spent about 45 minutes trying to get to the situation about the timing of my rug’s arrival since someone has to be at the site of delivery; another site will not work for something so big unless I have a truck. I had to call my local UPS who gave me some hints about posting my phone number on my door so that they could call me when they arrive. Most of us cannot just sit at home all day waiting for a delivery, or we would not have the funds to purchase the rugs. All most frustrating. Surely someone else could do it better if they tried! Your website was fine! We found what we wanted and the description was good. I had picked out my rug from another company, but I am sure that they are exactly the same. Your special price event made it the place to go. My son who is a savvy with computers checked out everything in hopes that we found a reputable site and establishment. So far, so good. Shoji