My review is less about the quality of the rug and more about the customer service and marketing. I had to return my rug as the colors portrayed on line were different than the actual color when it arrived. I was told in the on-line chat now was the time to buy as there was a special on return shipping. When you are paying almost $700 for a rug, there are certain expectations and one would be up front disclosure on return shipping costs. The special only covered your return if you bought another rug of the same or higher value. Returning the rug was over $200 in shipping charges that I had no choice but to absorb myself. Never again, there are way too many other options and others that cover return costs.