I have now purchased two 8 x 10 rugs from Rugs Done Right. On this last rug I needed some advice about how to coordinate it with the rest of my furnishings, and Jamie was a wonderful help, and always so prompt in getting back to me. One time I sent an e-mail on a weekend night and they got back to me within hours! Wasn't expecting that. This last rug has been a little long in getting to me, but everything is a little out of whack these crazy days and they never promised an early delivery. The first rug got to me super quickly. The women running this company are really on top of things!