I tried to cancel an order and was too late, although I see when my item shipped (through Arrive) was after the time I called. Also, the chat person was very curt and did not answer a final question I asked - left it unanswered. Part of the reason I bought my rug through rugs done right was the reports of excellent customer service. Not seeing anything stellar. Hoping I can return my rug for one of equal or higher value.
5 years ago
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