I recently purchased the Loloi II Hathaway rug and was originally very pleased with the responsiveness of rugs done right. The rug was delivered quickly and in great condition but the colors were vastly different than the image shown. I have bought rugs online from other companies and never experienced this large of a color discrepancy. Rugs done right was quick to respond to my concerns but still required me to pay for return shipping (over $150). I am incredibly disappointed in this customer service and will not be buying another rug from this site.
5 years ago
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