DO NOT use this site to order samples, if you are expecting free returns! First, they make ordering very confusing. Certain samples aren't available so they "upsell" you on a larger sample size. You think it doesn't matter since you'll be returning the samples. Then they send you invoices and purchase orders that don't match up so it's very confusing what you've ordered v. what you've received, etc. Then when you try to return any samples you no longer want, what they don't tell you is that they have to process the return manually via e-mail (no phone to straighten things out). They'll take their sweet time sending you return labels. Only to then notify you that--oops!--you've missed the 14-day return window nobody mentioned during all your chats with their representatives. All of their products are available on other rug dealership sites. You can also just order direct from the manufacturer. PLEASE spare yourself the headache and wasted money and use a different site.