I love the rug I got but the experience of getting it was pretty miserable. Ordered a rug on May 8 and there was no indication on website at all that it would be shipping from overseas and takes months to arrive (though there was a small note about small delays due to COVID, which was totally understandable). Every time I emailed for an update I got a different story and told that I would get Fedex shipping days in the next 10 days. Rug finally came in late August, almost 4 months after original order. Customer service was very nice every time I emailed them, but not transparent. Order if you want--they have a great selection of rugs--but be aware that you'll have no idea when your rug will actually come and you won't get any straight answers about it along the way.