The website worked perfectly. But I've had a lot of issues every since I've placed the order. After I placed the order, I didn't receive any updates. I had to reach out their customer service which they then told me the rug would take over a month to arrive. The month came and went without any issue and still did not arrive. I reached back out and only received an update on the shop app with a tracking number which stated it was invalid. I called customer service after the tracking number didn't work and they said the tracking number would work tomorrow. It worked tomorrow because they updated the tracking number. It is supposed to arrive tomorrow, honestly at this point very worried about quality. Won't know till it arrives.