1st time customer - Purchased Rug through rugs done right. When arrived, it was not the quality we thought it would be and requested a return label. When told it was clearance only - final sale, we explained we never purchase anything that way, let alone at this price level. We offered to pay the return shipping out of our pocket even to finish the transaction And were told nothing could be done. Will never purchase from rugs done right even again and will be posting online reviews to make sure no one else makes the same mistake to work with this site given the Poor customer service. Even if it was a mistake, to not attempt to work with a new customer is unforgivable.