Buyer beware. Here's my timeline: 07/11/20- ordered a rug. Pretty happy with the style, quality, price, etc. 08/08- emailed customer service because I still hadn't received any notifications about my order. 08/10- customer service responds and tells me it will ship "on or before 08/31" 09/02- emailed customer service again requesting update 09/03- customer service responds "We expect this to ship on or before 09/11" 09/11- email a third time for an update 09/14- Customer service: "...this Is scheduled to ship on or before 09/17" 09/14- I respond to customer service that this timeline is unacceptable- either the product is available in stock or not, if not, then I want to cancel order and get refund 09/15- Customer service forwards my message to manufacturer 09/17- I call customer service. Customer service cannot tell me anything about my order. When I tell them to cancel it, suddenly she can find all order information. 09/18- I receive notification that the order still has not shipped 09/22- I receive notification that the order has shipped 09/24- order delivered If it's acceptable to you to wait nearly 12 weeks for an order to be delivered, Rugs Done Right might be good for you. If it's acceptable to you to receive false information multiple times from a company regarding your order, Rugs Done Right might be good for you. If you're a fairly reasonable person- just go ahead and order from any other national rug supplier, where they promise (and literally deliver on that promise!) for delivery within two days.