We are building a new home and had ordered a rug recently. I was extremely pleased with the delivery time frame and shipment. So much so that I decided to order another runner for our home. However, RugsDoneRight was priced $75.00 more than another online source. So I requested a price match on the website. I listed the websites, the cost, the size, the color. Two days later I received an email requesting what size I was looking for. I replied. Two days after that I received an email stating RDR could not price match a rug under $250. (even though the cost was $310.00) I was not going to go back and forth with emails, so I decided to just order with the other web company. Disappointed that my price match request was not understood. I feel if you are going to investigate a price match, you should have all the details from the request before you contact the customer. Just was not handled professionally, in my opinion. We have other rugs to order and I'm not sure if I will use RDR in the future.