One of the worst shopping experiences I’ve ever had. I purchased an expensive lamp processor from ProBeauty, and what I received was shocking — it arrived completely rusted, scratched, and clearly used or damaged. I took photos immediately and contacted them the same day. Instead of acknowledging the issue and offering a prompt refund, they spent an entire week giving me the runaround. They tried to pressure me into accepting a $50 discount just so I wouldn’t return the item. When I insisted on a refund, I had to fight for every single charge — including insurance and shipping fees. Even now, they still owe me $80 for the delivery, and I had to push back repeatedly and threaten to report them to consumer protection agencies before they finally agreed to the return. It was an incredibly stressful and frustrating experience that wasted my time and energy. Terrible customer service. No accountability. I will never buy from ProBeauty again, and I strongly warn others to stay away.