Have you used salon direct a few times and had been happy with items. Until I paid out £66 on a pair of neck trimmers that was so cheaply and Badly made. I contact them salon direct and explain the situation they said unless they’re broken I couldn’t return them I said they were unacceptable to use in a salon. I use them for 30 seconds As I could tell they didn’t cut nicely. I do know £66 is not a lot of money to spend on a pair of neck trimmers but they should’ve done a simple job of trimming in the neck hair. Other beauty suppliers would’ve taken Them back to the manufacturers(andis T-liner) & told them they’re like unacceptable. The lady I spoke to had never even worked in a salon or had experience in hairdressing/ barbering.I felt cheated and will not use this company again. The item is now in the bin. I have had to spend more money on a new pair that was only £15 more difference but worlds apart