NEVER USE SAMS CLUB TRAVEL. We booked an “all inclusive” vacation package over the phone and repeatedly asked and were told that YES this package is all inclusive. The whole reason we even phoned in was to verify that the package was all inclusive and if not, how to make it all inclusive prior to booking online. The rep would not let us get off the phone as she said it would only be all inclusive if we booked with her over the phone! Spent a hour on the phone as they were having problems with processing payment. She was adamant for us to keep trying and then tells us owe they just changed the prices so now it’s a little cheaper and that is why the payment wouldn’t go through. Keep in mind it was difficult to understand her and the line kept breaking up..but we have manners and obviously wanted this booking. We call the hotel to book our transportation and they tell us it’s NOT all inclusive and to call the company back to make it right. We spent days and hours on the phone to get this escalated just to receive a call that there is nothing they can do.. they admitted they were wrong and listened to the recorded call and said the best they could do was offer a 100 dollar giftcard to a restaurant, and give us a refund which was already the only option available. What an insult. We were refunded our money, had to book with a diff hotel as the one we booked with was sold out and spend over 1k extra bc all hotels were almost sold out. They DO NOT take care of their customers and make false promises just to meet their quota !! RUN.. DO NOT TRUST this company.. use expedia.. apple vacations… costco travel or just book straight from the website of hotel - they often have sales that are cheaper anyway. This felt like a major scam to meet their quotas for the month. They did NOTHING to correct the situation besides potentially write up or fire the original rep who sold us the package. The only fair option would have been to pay the difference to the hotel to ensure our booked vacation was what was promised which the hotel said they have seem companies do in the past.