Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the “bubble boy” disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening. At first everything seemed to be ok until one day I couldn’t sign in. I contacted customer service and explained. They said they “fixed” it. I went to log in and my name was changed to Kim. I’ve tried a few times to resolve this with no luck. My closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn’t come. They wouldn’t let me purchase because I’m not Kim. I showed them the account in my phone and all and they didn’t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it’s still not. I needed to go to the store and don’t want to drive an hour+ to find out the account was not fixed and denied the ability to shop. The other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam’s had been delivered just fine. This time none of the orders were received. 2/3 has a delivery photo of someone’s house that my sister didn’t even know. She lives in a trailer. Sam’s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn’t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam’s end completely or Sam’s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam’s refused to comply. These two issues went in for months. Sam’s didn’t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn’t like it). Every time they did respond they would ask if I’m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I’m going to take that as a loss but I’m also done with Sams force. Buyer beware.